Ensures that all guest room areas are cleaned and neat. Handles Guest opportunities/inquiries with established “Four Diamond” standards in mind. Performs responsibilities in accordance with established company standards, policies, and procedures. • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s 4-Diamond Service Standards at all times. • Participates in daily pre-shift meetings outlining activities and expectations to ensure “AAA Four Diamond / Luxury” standards achieved and maintained. • Cleans and stocks guest rooms to “AAA Four Diamond / Luxury” quality standards. • Strip beds and duvets as needed. Replace towels and linens daily. Replace duvet covers as needed. • Stock and maintain cart during and at the end of shift. • Complete daily assignment of twelve (12) credits within allotted time, and perform general cleaning as assigned.