Digital Product Manager II

$120,000 yearly
  • Esurance
  • San Francisco, CA, USA
  • Apr 22, 2019
Full time Customer Service Engineering Information Technology Management

Job Description

JOB ID: 36354

Summary

Esurance is looking for a Digital Product Manager to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you’ll have the opportunity to expand your skills and discover your potential.

 

If you’re looking for a career at a socially conscious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home. 

 

Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work. 

Responsibilities

The Digital Product Management team is part of the Experience Product Management Group at Esurance, which is a critical group within the Customer Experience Department. The Digital Product Management team is responsible for defining, delivering, and managing the lifecycle of Esurance experience products. The Digital Product Manager I drives product development and management of one of Esurance?s experience products, defining, delivering, and managing the lifecycle of the product(s) in alignment with the Customer Experience strategy and delivering customer and company KPIs. The Digital Product Manager manages product design, delivery and enhancement to maximize the customer and enterprise value provided by their product. 

Job Responsibilities:

  • Experience product strategy
  • Analyzing product opportunities, advocating for great omni-channel experiences
  • Partnering closely with different business teams representing user and company needs, presenting to internal stakeholders as the ?product expert?
  • Provides direction and collaborating with leadership and internal stakeholders to determine product priorities
  • Contributing to overall product vision, strategy, development and execution including product definition, vision, strategy, and initiative/roadmap development
  • Leveraging technology, experience, and methodology developments to ensure best-in-class but highly-efficient experiences and product development processes
  • Collaborating with leadership to ensure product backlog represents a plan for increasing customer value over time through market differentiation and the delivery of great customer experiences across channels and touchpoints
  • Tracking and reporting customer and company success metrics
  • Experience product development and management
  • Driving product development and enhancement an omni-channel experience products that maximizes customer and company value
  • Partnering closely with engineering, user experience, customer experience strategy, and design to ensure quality and consistency of experiences
  • Leveraging customer-centric thinking, discovery and research, rapid iteration, and lean practices to quickly validate backlog concepts
  • Driving software development product management activities by constantly grooming product backlog (aka prioritized roadmap)
  • Managing product management activities by developing expertly defined requirements, identifying and managing dependencies, ensuring research and design, following and enhancing processes, defining acceptance criteria and quality measures
  • Generating all product, project, and platform artifacts for product development (business cases, cost-benefit analyses, product overviews) and product management (platform requirements, project briefs, detailed business requirements, flow documents, epics, stories etc),
  • Acting as product owner in agile/scrum product development or project owner in conventional product development, as needed
  • Defining and track product-specific analytics 

    Qualifications:
  • Entrepreneurial with a strong inclination towards action, preferably with experience at a startup
  • Understanding of experience product development concepts including product strategy
  • Experience with customer-facing desktop, web or mobile software product offerings, for either end users or internal users
  • Project management skills, including the ability to juggle multiple tasks simultaneously
  • A strong sense of urgency to help customers and the ability to identify insights and deliver quality work quickly
  • An attitude that includes being self-motivated, learning, and dead-set on optimizing 

    Experience / Education:
  • Bachelor?s degree in engineering, computer science, marketing or related business degree, MBA/MIS/MS desired
  • 3+ years relevant product management or product development experience working in a fast-paced, digitally-oriented environment related to consumer services, preferably in a regulated industry
  • Experience operating in an environment driven by KPIs where you had the accountability to determine the best course of action to meet your numbers
  • Experience in product development activities (including managing/partnering for what it takes beyond software development: research, operations, and communications) 

    Physical Demands and Work Environment: Representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to operate a PC and sit for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Qualifications

Benefits

At Esurance, being committed to our employees is not just something we say, it’s something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

 

Health & wellness

  • Medical, vision, and dental insurance
  • Life Insurance
  • Accidental death and dismemberment coverage
  • Wellness tools and coaching
  • Group critical illness coverage
  • Accident indemnity and hospital indemnity plans
  • Group legal
  • Student Loan Repayment Program
  • Identity Protection

 

Savings

  • 401(k) plan with annual matching contribution
  • Choice Dollars
  • Referral bonuses
  • Performance-rewarding bonus system
  • Tuition assistance program (up to $5,250 per year)
  • Health savings and flexible spending accounts
  • Commuter benefits

 

Family & community

  • Adoption assistance
  • Buckle Up Baby program
  • Pet insurance discount
  • Charitable gift matching
  • Give Time, Get Time volunteer program
  • Employee Assistance Program

 

Time off

  • Paid time off (holidays, vacation, personal days)
  • Short-term disability
  • Long-term disability (employee-paid option)

 

Matthew Stearns

Qualifications

Bachelor's Degree; 3+ years experience