Case Manager - Supportive Services for Veteran Families

$18 hourly
  • Volunteers of America, Southwest
  • National City, CA
  • Feb 27, 2018
Full time Admin-Clerical Consultant Customer Service Nonprofit-Social Services Other

Job Description

Position Summary:

Under the direct supervision of the Supervising Case Manager, the Case Manager will be responsible for the coordination and monitoring of a variety of services to meet the often complex and competing needs of homeless Veterans and their families.  This includes developing and implementing client-defined, goal-oriented service plans, assessing the needs of referred households, providing support and education and utilizing VA and community resources. The Case Manager will work closely with all SSVF staff to efficiently coordinate referrals and identify access to services.


Bachelor's Degree in social services or related discipline. Minimum of 3 years experience in case management or equivalent position with experience working with veterans and/or other homeless populations preferred. Ability to successfully pass fingerprint and criminal investigation screening. Must have valid driver's license and meet insurance guidelines established by the Corporation. Ability to have a TB test and health screening. Knowledge of programs criteria and applicable community resources. Demonstrated ability to apply independent judgment in critical situations involving Veterans and their families.


  • Must have ability to read, write and speak in English. Bilingual in Spanish helpful.
  • Must be proficient with computer systems and software, including Microsoft Word, Excel, Outlook, and ServicePoint.
  • Must have demonstrated ability to understand and articulate best practices around services for at-risk individuals and families.
  • Must have demonstrated ability to build rapport and gain trust with diverse individuals.
  • Must have working knowledge of community resources in San Diego County.
  • Must have working knowledge of VA and other mainstream resources.
  • Must have demonstrated ability to build and maintain partnerships with community providers.
  • Must have demonstrated ability to work independently and as a team.




Natasha Glynn

Team B

Natasha Glynn, CTR

Resource Manager

Work For Warriors

Phone: (916) 854-1363