Lulus.com is seeking friendly, enthusiastic, detail-oriented individuals with excellent communication skills to act as Refunds Processors during our busy season before moving into a more generalized customer support role. As a refunds processor you will be calculating and processing refunds based upon order notes.
Efficiently navigate company’s online order management system
Accurately and quickly read customer order notes and calculate refund amount owed
Process customer refunds using various online payment processors
Document each refund issued in customer order notes according to specified guidelines
Meet daily and weekly quotas on a consistent basis
Fast and accurate Data entry and/or 10-key skills
Strong knowledge Microsoft and Google Suite of products
Must possess strong math and problem solving skills
Knowledge of credit card processes a plus
Must be available 40 hours per week with some overtime on an as-needed basis
Must have a positive attitude to contribute to a small team that works in close quarters with each other
Must be goal driven and responsible
Must be flexible in an ever-changing environment
This is a full-time position. It comes with a fantastic benefits package including comprehensive health insurance and 401(k) with company match, as well as a generous paid time off program (just to name a few).