Customer Service Agent

$14.00 - $20.00 hourly
  • Lulus
  • Chico, CA, USA
  • Jan 03, 2019
Full time Admin-Clerical Customer Service Design Distribution-Shipping

Job Description

Lulus.com is seeking friendly, enthusiastic, detail-oriented individuals with excellent communication skills to fill full-time customer service positions. Do you enjoy helping others? Are you fashion minded and keep up with current fashion trends? This could be the perfect job for you! 

RESPONSIBILITIES
Answer customer questions and assist them with order placement and site navigation through phone, chat, and email.
Assist customers with making purchasing decisions.
Resolve any and all customer issues in a timely, upbeat, and friendly manner.
Manually place new orders.
Field customer questions, concerns & problems.
Maintain a thorough working knowledge of the company's products and relay this information to customers.
Develop rapport with customers.


QUALIFICATIONS
Strong interpersonal skills
Professional phone etiquette
Proficient use of computer and software applications (Microsoft Office, Google Docs, Email). 
Exceptional grammar and punctuation
Creative problem solving. 
Knowledge of customer service principles and best practices. Ability to multitask. Ability to work in a team as well as independently. 
One to Two Years of experience in providing customer service from a call center in either call or text format. 
AA or Bachelors degree in a related subject preferred 

Additional Information
Full-time availability is preferred. It comes with competitive pay, a fantastic benefits package including comprehensive health insurance and 401(k) with company match, as well as a generous paid time off program (just to name a few).
The position is based out of Chico, CA. 

Lulus is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status or any other basis prohibited by law.

 

 

 

 

 

Vestnys, Stephanie

Qualifications

See Job Description