Communications Supervisor - Tempe Arizona

COMMUNICATIONS SUPERVISOR

This recruitment is open until the position is filled or a sufficient number of applications have been reviewed to establish a qualified candidate pool.  

First review of applications will occur on September 15, 2022.

Hourly Range:

$31.70 - $42.48

The City of Tempe offers a comprehensive benefits package including:

• Pay Increases occur in July
• 12 Paid Holidays, 1 Personal Day, 8 hours Winter Holiday Leave
• Vacation Accrual; starts at 9.33 hours/month
• Sick Leave Accrual; 8 hours/month
• Medical, Dental and Vision Benefits
• Wellness Program Discount on health premiums
• Medical Reimbursement Program; $53/month
• Tuition Reimbursement; $6,000/year
• Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12.17% which includes a Long-Term Disability benefit
• Supplemental Retirement Plans through Nationwide; 457, 401K, and Employer contribution
• Position is eligible for 16 hours of additional Paid Leave

To view the employee benefit summary, please visit:

Employee Benefit Summary

Department / Division:     

Police Department

Job Type:

Full-Time Regular

This position is classified as safety sensitive.

Schedule: 

This position is in the Communications Section of the Police Department.  This section operates 24 hours a day, 365 days per year.  As such, employees are required to work varied shifts including nights, weekends and holidays.

Job Number: 

RC#901654

DESCRIPTION

The purpose of this position is to plan, organize and supervise emergency communications operations (i.e., 911 call center and dispatch functions) within the Communications Bureau for an assigned shift, and to perform the more complex duties related to emergency communications. Depending on assignment, this classification may be responsible for developing, implementing, and coordinating curriculum development, program management, hiring, special projects and acting as the liaison to other agencies and entities.  

MINIMUM QUALIFICATIONS

Work Experience:

Two (2) years of experience in dispatching, receiving and/or processing emergency public service calls in a Computer Aided Dispatch (CAD) systems, 911, or Public Safety environment at least one (1) year of one-on-one new hire floor training and/or providing direct supervision in a Public Safety Emergency Communications Center (ECC) environment.

Candidates must have the minimum amount of work experience. Years of experience are based upon a full-time work schedule (2,080 hours per year).  The sum of an applicant’s full-time and/or part-time qualifying work experience must meet or exceed the stated minimum qualification. Education will not substitute for the required work experience; however, related unpaid and/or volunteer work experience may be used as qualifying work experience. 

Education:

High school diploma, GED or equivalency.

The term “equivalent” means that directly related work experience exceeding the required work experience will substitute in equal time increments for college-level education, for example: one year of additional directly related work experience will substitute for one year of college education (30 credit hours).

Certifications, Licenses, and/or Registrations:

• Possession of or required to obtain within six (6) months of hire or promotion the Association of Public-Safety Communications Officials (APCO) Institute Communications Supervisor Certification.
• Possession of or required to obtain within six (6) months of hire or promotion, a Terminal Operator Certification awarded by Arizona Department of Public Safety.
• Required to obtain within six (6) months of hire or promotion, a ICS100, ICS200, ICS700, and ICS800 certification.

ADDITIONAL REQUIREMENTS

Applicants considered for this job classification must pass the following: 

• Post offer/pre-employment drug screen. Employees in safety-sensitive job classifications are prohibited from all marijuana usage whether medical or recreational
• Police background check
• Polygraph examination

ESSENTIAL FUNCTIONS

For a complete list of City of Tempe job descriptions go to:

This position is FLSA Non- Exempt which means employees are eligible for overtime compensation and/or compensatory time.

Employees in this position are represented by the Tempe Supervisors’ Association (TSA).

EQUAL EMPLOYMENT OPPORTUNITY:  The City of Tempe is an Equal Opportunity / Reasonable Accommodation employer.  The City does not discriminate on the basis of race, color, gender identity, sexual orientation, religion, national origin, familial status, age, disability, and United States military veteran status.  Pursuant to the Americans with Disabilities Act, the City will make a reasonable accommodation(s) during the recruitment & selection process.  Persons with a disability may request a reasonable accommodation by contacting Human Resources at 480-350-8276.  Requests should be made as early as possible to allow time to arrange the accommodation.