Transportation Assistant - Prescott Arizona

• Duties

Summary

This position is located in the Patient Business Office Service Line, Northern Arizona VA Health Care System (NAVAHCS), Prescott, AZ. The position serves as the administrative coordinator of all patient transportation for the facility and associated Community Based Outpatient Clinics (CBOCs).

Learn more about this agency

Responsibilities

Duties include but are not limited to:

• Responsible for the administrative coordination of all patient transportation for the Northern Arizona Veterans.
• Coordinate stretcher van, wheelchair van, taxi and/or ambulatory transport schedules corresponding with authorized transportation requests.
• Provide transportation for Inpatients, Outpatients and Domiciliary for Phoenix or Tucson medical appointments by checking on and van availability (regular, wheelchair or stretcher).
• Able to work under pressure, exercising good judgment and make sound decisions in emergency and non-emergency situations, which must be made based on comprehensive knowledge of VA regulations, Circulars, VA Manuals, Medical Center Memorandums, Code of Federal Regulations, Policies and directives.
• Ensure all transportation logs are complete and meets record management guidelines and must be able to provide accurate statistical data to supervisory and management personnel upon request.
• Evaluate the medical and administrative information provided with specialized transportation requests, helps to determine and implement the most economical mode consistent 'with the veteran's needs.
• Coordinate commercial air, stretcher van, wheelchair, regular van, taxi schedules and fares; ensuring tickets, and itineraries issued by the contract travel service office corresponds with travel authorized.

Work Schedule: Monday- Friday 7:30A-4:00P
Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Transportation Assistant/PD40111A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Travel Required

Not required

Supervisory status

No

Promotion Potential

None

Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job.
• Designated and/or random drug testing may be required.
• Selective Service Registration is required for males born after 12/31/1959.
• You may be required to serve a probationary period.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/29/2021.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-05 position you must have served 52 weeks at the GS-04. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: Responsible for the administrative coordination of all patient transportation for the Veterans Administrative Health Care System. This includes, but is not limited to, Commercial Air, Wheelchair Van, Stretcher Van, Regular Van, Contract Special Mode and Taxi. Determine patient needs, entitlements, eligibility, and travel requirements for patient transportation. Coordinate’s stretcher van, wheelchair van, taxi and/or ambulatory transport schedules corresponding with authorized transportation requests. Plans and arranges for commercial or contracted transport. Determines driver availability. Communicate clearly and concisely, both orally and in writing. Coordinate and advises administrative and clinical staff regarding bed confirmation, transfer of records, transportation availability and approval criteria relating to transfer to other facilities. Coordinate’s patient movement activities between Veterans Transportation Network, Patient Travel and Engineering drivers. Your experience must be documented in your resume. OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years above high school. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. (Transcripts required) OR,
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond post high school. (Transcripts required).

You will be rated on the following Competencies for this position:

• Administration and Management
• Planning and Evaluating
• Problem Solving
• Veteran and Customer Focus

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is sedentary; however, some walking and standing may be required.
Work Environment: Work is performed in a medical center setting where there can be contact with patients who may have emotional disorders as well as a communicable disease. There is hectic interaction with other staffing the office. which may cause anxiety as well as mental and emotional stress.


For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a federal employee. VA may offer newly appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online view the following link for information regarding an Alternate Application.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job-related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Background checks and security clearance

Security clearance

Other

Drug test required.

No

Position sensitivity and risk

Non-sensitive (NS)/Low Risk

Trust determination process

Suitability/Fitness

Geoff Partridge