Summary
Located in the inpatient clinical wards, admissions and emergency department; the Medical Support Assistant (MSA) is responsible for initiating and carrying out a variety of administrative duties in support of patient care within in-patient units/ wards, admissions and emergency department. The MSA is responsible for the overall management, coordination and administration of all hospital admissions and accommodation activities.
Responsibilities
Work Schedule: Full Time, 40 Hours a week. Exact work schedule to be discussed during the interview.
Financial Disclosure Report: Not required
Travel Required
Not required
Supervisory status
No
Promotion Potential
5
Conditions of Employment
Qualifications
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Basic Requirements:
Grade Determinations:
GS-3 MSA (Entry Level)
Experience or Education. None beyond the basic requirements.
Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:
1. Ability to meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments.
2. Ability to utilize computer systems to enter administrative data in patient systems.
3. Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care.
GS-4 MSA (Developmental Level)
Experience or Education. One year of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position OR two years of education above high school.
Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:
1. Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients.
2. Ability to use, [and navigate between], various types of office automation equipment and software (i.e. computer systems, web based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care.
3. Knowledge of basic medical terminology to assist in the provision of care to patients.
4. Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.
GS-5 MSA (Full Performance Level)
Experience or Education. One year of experience equivalent to the GS-4 grade level OR 4 years of education above high school.
Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:
1. Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
2. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
3. Ability to schedule medical appointments in a clinical setting.
4. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
5. Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
6. Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
References: VA HANDBOOK 5005/117, PART II, APPENDIX G45, MEDICAL SUPPORT ASSISTANT QUALIFICATION STANDARD.
The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5.
Physical Requirements: The work of the positions is primarily sedentary; however, some walking, standing, bending stooping and carrying of small items such as files may be required.
Education
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Additional information
This job opportunity announcement may be used to fill additional vacancies.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
If you are unable to apply online view the following link for information regarding an Alternate Application.
Background checks and security clearance
Security clearance
Drug test required
No
To apply for this position, you must provide a complete Application Package which includes:
VA Form 10-2850c Application for Associated Health Occupations can be found at: http://www.va.gov/vaforms/search_action.asp?FormNo=2850&tkey=&Action=Search.
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.
In 1946, just months after taking over as Administrator of the Veterans Administration, General Omar Bradley, along with VA’s first medical director, Major General Paul Hawley, M.D. laid the groundwork for today’s Veterans Health Administration by creating the Department of Medicine and Surgery (DM&S). Bradley and Hawley expanded access to care for Veterans during the post-World War II era and instituted a range of changes and initiatives to create what is now known as the ‘third generation’ of Veteran’s health care.
While the Veterans Administration had provided care to some Veterans since the first Soldier’s Home opened after the Civil War in 1866, the post-World War II era saw the need to dramatically re-envision the role of VA in caring for nearly 16 million new Veterans. For the first time, the U.S. military saw more casualties due to combat injuries than diseases and improved battlefield medical care meant more service members returned home with wounds that were not previously survivable.
The lesson learned from the wave of WWI Veterans was likely a significant factor in the minds of Bradley and Hawley in creating an expansive program at the end of WWII. With only one-third the number of Veterans, the ‘Great War’ introduced complexities to care and Veteran benefits that shaped events of 75 years ago. In addition, Bradley and Hawley also had no interest in repeating the mistakes that led to the 1932 bonus marches and other controversies. Within this context, Bradley and Hawley embarked on a radical reorganization of VA health care services, undertaking key initiatives including:
Today’s Veterans Health Administration (VHA) continues to meet Veterans’ changing medical, surgical, and quality of life needs. New programs provide treatment for traumatic brain injuries, post-traumatic stress disorder, suicide prevention, women Veterans, and more. VHA operates one of the largest health care systems in the world and provides training for a majority of America’s medical, nursing, and allied health professionals. Roughly 60% of all medical residents obtain a portion of their training at VA hospitals and our medical research programs benefit society at-large.
Though Bradley and Hawley’s tenures were brief (both departed VA in 1947 to return to the Department of Defense) their vision had a lasting impact on the organization that would later become the Veterans Health Administration (VHA). Many of Hawley’s key initiatives have evolved into the core, foundational care that VHA provides to Veterans today.