Serco

  • San Diego, CA, USA

Serco Inc. is the Americas division of Serco Group, plc, one of the world's leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our customers deliver vital services more efficiently, while increasing the satisfaction of their end customers. Serco brings deep domain expertise and proven processes informed by over 50 years' experience, with over 50,000 people across four geographies: UK & Europe, Asia Pacific, Middle East and North America, which includes 8,000 people in the U.S. and Canada.

Our Mission is to...

  • Deliver services that improve the experience of our clients and their end customers.
  • Be a trusted service provider for complex, mission critical programs - fully aligned with the goals of our clients and accountable for outcomes that matter.
  • Draw upon the best ideas from around the world to deliver services in ways that are smarter, innovative, and more efficient.
  • To operate in a manner that is always ethical, transparent, and respectful of our people, customers and communities.

At-A-Glance

  • We employ approximately 8,000 dedicated professionals in the United States and Canada; our parent company employs over 50,000 people worldwide
  • We have approximately 200 active contracts in the areas of IT & Professional Services and Managed Services
  • We have approximately $1 billion in revenue and are part of a $4 billion company - Serco Group plc - a leading international services provider
Serco Inglewood, CA, USA
Jul 13, 2019
Full time
Patrols assigned areas on foot or in a vehicle to enforce parking regulations/restrictions.  Issues written and computer generated parking citations and transfers citation data to centralized system.  Requires a high school diploma or its equivalent.  Has knowledge of commonly used concepts, practices, and procedures within a particular field.  Relies on instructions and pre-established guidelines to perform the functions of the job.  Little creativity and latitude is expected.  Works under general supervision.  Typically reports to a supervisor or manager.-Assignment will include a combination of weekday (Monday through Friday) and weekend shifts  Assignment may include a combination of day and night shift
Serco San Diego, CA, USA
Jul 13, 2019
Full time
Interacts with customers in accordance with company’s policies and procedures, applicable laws, customer requirements, and sound business judgment. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Typically reports to a supervisor. Involvement with contract activity having low to moderate risk to business unit, per standard policy. Performs defined, repetitive functions. Typically handles routine or standard form contract agreements and related documentation in accordance with established contract policies and procedures. Reviews solicitations and prepares routine response for proposals, bids, and contract modifications Analyzes contract requirements, special provisions, terms and conditions to ensure compliance with appropriate laws, regulations, corporate policies and group procedure Drafts and negotiates simple contractual instruments commensurate with skills and grade level Communicates contract policy and practice to internal business teams Ensures contract review, approval and execution in accordance with corporate and/or group guidelines Prepares and administers routine correspondence, negotiation memoranda, and contract documentation to ensure timely and coordinated submittal Prepares, organizes and maintains contract records and files documenting contract performance and compliance Performs contract closeout activities Assists mid- to high-level contract professionals in working with internal or external business teams on issues and developments relative to assigned contracts May be assigned small business liaison actions, SB planning and reporting May be assigned department compliance support actions such as review of database accuracy, analysis of CostPoint information May be assigned to track and enter manpower reports for U.S. government contracts 
Serco Camp Pendleton North, CA, USA
Jul 13, 2019
Full time
Serco is a dynamic, progressive company that values teamwork and mutual support. US Marine Forces Reserve Psychological Health Outreach Program (PHOP) staff must be willing and able to learn quickly and be comfortable working independently in a fast-paced environment. All of the responsibilities listed below are considered essential functions of this position. PHOP workers provide behavioral health screenings, referral service support and outreach to Reservists, and their family members as well as consultation to Home Training Center (HTC) leaders. -Conduct behavioral health screenings with Reservists and eligible Family Members to determine current psychological health needs. Link at Reservists and their Family Members to “good fit services” based on identified needs. Maintain accurate and timely case notes to document all service encounters. Prepare outreach materials such as flyers, brochures and newsletters to educate clients on a wide spectrum of psychological health topics and resources. Provide briefings and consultation to Reservists, Family Members and high-level military leaders. Attend Meetings as required/requested, including staff meetings, training workshops and community meetings. Coordinate with regional site lead and team members to ensure all program data required for reporting purposes is provided in a timely manner. Travel one to two times a month on weekends to various HTCs throughout the region. Qualifications Position requires a Master’s Degree in Social Work, Psychology, or related behavioral health or clinical degree and 2 years of professional experience. Candidate must be independently licensed at the highest level in any US State as a LCSW/LICSW, LMFT, LMHC, LPC. Must obtain and maintain American Heart Association Basic Life Support for Health Care Providers OR the American Red Cross’ CPR for the Professional Rescuer certification. Applicants must successfully undergo a background investigation (National Agency Check). This position supports a U.S. Government Contract whose terms require Serco to staff it only with U.S. Citizens.   Candidates must also possess: Ability to work autonomously and as a member of a team. Ability to effectively manage multiple tasks and priorities. Professional oral, written, and telephone communication skills. Needs to be able to rely on instructions, pre-established guidelines, experience, and judgment to perform functions on the job. Must be computer literate and have experience conducting internet research, utilizing case management databases, and Microsoft programs such as outlook, word, excel and PowerPoint.   Experience with telephonic email and assessment services as with Employee Assistance Programs (EAP) is a plus. Must obtain and maintain American Heart Association Basic Life Support for Health Care Providers OR the American Red Cross’ CPR for the Professional Rescuer certification. Knowledge of military culture preferred. Candidate must be available for weekend travel 1-2 times per month. Military Veterans and Spouses encouraged to apply.
Serco San Francisco, CA, USA
Jul 13, 2019
Part time
To utilize assigned collection equipment to retrieve and securely deposit parking meter coin revenue into collection vaults by walking from meter to meter along designated routes as assigned by Supervisors. Condition of the meters and non-collected meters are to be reported via android application during the collection process. Used coin vaults will be loaded into the collection vehicle by each crew and returned to the facility for counting. It is expected that team-work as well as safety and security protocols are adhered to at all times to ensure safe and successful shift completion. The position relies on instructions and pre-established guidelines to perform the functions of the job and reports directly to a Supervisor. This position is covered under a Collective Bargaining Agreement between Serco and Teamsters Local 665. Work is performed between 5:30am and 2:00pm in all weather conditions and in a wide variety of neighborhoods throughout the City of San Francisco. It can be expected that a Parking Meter Revenue Collector walks up to 6 miles per collection day while pushing a collection cart weighing up to 150 pounds after coin is collected. Scheduling flexibility is a necessity for this position in order meet all program and contractual needs. Qualifications A high school diploma or equivalent is required. Previous experience with cash handling, security, working as part of a team, working outdoors or early mornings are preferred but not required. Outdoor conditions can and will vary depending upon neighborhood and weather, so openness to crew assignment changes are required. Crew/Team cooperation, safety mindedness, attention to detail and the ability to follow pre-established maps are required.
Serco Palo Alto, CA, USA
Jul 13, 2019
Full time
Patrols assigned areas on foot or in a vehicle to enforce parking regulations/restrictions.   Issues written and computer generated parking citations and transfers citation data to centralized system.  Qualifications Requires a high school diploma.   Has knowledge of commonly used concepts, practices, and procedures within a particular field.  Relies on instructions and pre-established guidelines to perform the functions of the job.  Little creativity and latitude is expected.  Works under general supervision.  Typically reports to a supervisor or manager.
Serco Alhambra, CA, USA
Jul 13, 2019
Part time
Part-time graveyard shift 2am to 6am Saturday through Friday: Patrols assigned areas on foot or in a vehicle to enforce parking regulations/restrictions.  Issues written and computer generated parking citations and transfers citation data to centralized system.   Little creativity and latitude is expected.  Works under general supervision.  Typically reports to a supervisor or manager.
Serco Alhambra, CA, USA
Jul 13, 2019
Full time
Patrols assigned areas on foot or in a vehicle to enforce parking regulations/restrictions.  Issues written and computer generated parking citations and transfers citation data to centralized system.  Works under general supervision.  Typically reports to a supervisor or manager.
Serco San Diego, CA, USA
Jul 13, 2019
Full time
Provides support to end users on a variety of issues. Identifies, researches, a nd resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Requires an associate's degree or equivalent in a related area and 2-4 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.   Typically reports to a supervisor or manager.
Serco San Diego, CA, USA
Jul 13, 2019
Full time
To provide direction on projects from inception through completion and to provide technical and managerial assistance on all aspects of project management to comply with the technical requirements of the contract for the customer. Manages and coordinates technical and administrative staff by assigning, scheduling, prioritizing, coordinating, and facilitating multiple tasks. Evaluates performance of subcontractors and staff in terms of actual and planned task schedules and resource requirements. Reviews work for quality assurance. Composes memoranda, reports, and other documentation highlighting project steps and status for daily and weekly meetings with customer. Attends meetings and makes presentations about project status and work commitments. Ensures training of all staff members and instructs them on customer’s methods, procedures, and standards. Evaluates, develops or implements procedures regarding project documentation and development. Troubleshoots technical problems and takes corrective action. Reviews employee schedules and time cards. Participates in long-range planning, analysis, and program design. Participates in the planning and design of new projects as requested. Other duties as assigned. A combination of relative job experience and education well be given consideration in lieu of degree requirement. 1. This position will support the Navy and multiple contracts as a Geographic Information System Specialist (GIS) in order to capture, store, manipulate, analyze, manage and present all types of spatial or geographic data. 2. This position will be responsible for gathering and updating geographic mapping aboard multiple bases, both CONUS and OCONUS, in support of gathering Emergency Management Data and information for Regional Commands. 3. This position is part of a very dynamic, high demand team, and will require extensive travel 4. CONUS and OCONUS Travel Required Requires a Bachelor's degree and 10-12 years GISCI Certified GIS Professional Experience in Emergency Management Data Experience in Spatial Enterprise Solutions Secret Clearance Required
Serco San Diego, CA, USA
Jul 13, 2019
Full time
Provides unique expertise in architectural system design. Designs, develops, and constructs application systems, models and high level systems architecture. Consults with clients to refine application needs. Serves as a key expert in areas of technical consulting, engineering or technical program management. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. 
Serco CA, USA
Jul 13, 2019
Part time
The FEMA Consultant II will serve as consulting team member supporting FEMA recovery initiatives in an area of expertise not limited to: Archaeology, Architecture, Biology, Accounting, Engineering (civil, structural, mechanical, geotechnical, electrical, etc.), construction management/inspection, geology, hydrology, planning and project management.  Qualifications Required Skillset: Must have a bachelor’s Degree and 5-7 years of directly related experience. Or 9 years of directly related experience A certain degree of creativity and latitude is required. Rely on limited experience and judgment to plan and accomplish goals. Familiar with standard concepts, practices, and procedures within a particular field. Must be a U.S. Citizen Ability to obtain and maintain a DHS Public Trust Have the ability to travel up to 85% of the time.   Preferred Skillset: Active DHS Public Trust Bachelor’s Degree
Serco San Diego, CA, USA
Jul 13, 2019
Full time
Program finance support on large IDIQ contract vehicle.  Job duties include preparing and analyzing various contract level status reports, delivery order modification pricing, contract P&L reporting, contract specific deliverables, project setup, and assist with month end close activities. 
Serco San Diego, CA, USA
Jul 13, 2019
Full time
Responsible for managing project(s) and related task orders for customer(s) with revenue ranging from $3 - $15M. Conducts cost management through continual cost control and review. Has business development and budgetary responsibilities. Provides expertise to customers to ensure resolution of issues. Requires advanced knowledge and understanding of work project(s) and functions. Typically manages a team of 20 or more employees. Requires a bachelor's degree or equivalent experience and a minimum of 2 years of supervisory or leadership experience. Typically reports to a Program Manager or Director. 
Serco San Diego, CA, USA
Jul 13, 2019
Full time
Responsible for configuration control during product development phase. Review design release documents for completeness, proper approvals and system updates, to ensure correct configuration modifications. Review contracts and drafts configuration plans to encompass all specification requirements. Assist in the maintenance of the data base. May also be responsible for contract data submittal and status on smaller projects. Work with program managers to provide project or program-level support to help ensure schedule and performance parameters of a program are met, using tools like Microsoft Excel to manage and track information, Microsoft Word to develop contractual deliverable items and other technical documents, and Microsoft PowerPoint to develop presentations. Support experts on the program team to complete deliverables and make recommendations for improvements to program leadership to deliver the best support to our customers. Provide direct support to the program and project managers of multiple US Navy hardware integration programs. Provide data management and analysis techniques for control and maintenance of assigned projects configuration data. Support to include downloading of task order data from government web sites. Develop Contract Data Requirement List (CDRL) items, delivery of CDRL documents via government web sites, and reporting of CDRL status to the program team. Track hardware delivery documents and Government furnished material via DD-250 and DD-1149 forms. Track and manage task software and software licenses for delivery to the customer. Create and maintain program serial number tracking spreadsheets. Active Secret clearance or ability to obtain required clearance. Bachelor’s Degree or equivalent and 2 years of experience. Experience in a program support role working within a team environment. Knowledge of DoD program execution, including scheduling, data gathering and analysis, or government contracts. Ability to quickly learn new program functional skills and tasks. Proficiency using Microsoft Office products in order to use and create spreadsheets, reports and presentations. Possess effective interpersonal and communication (verbal and written) skills. Ability to effectively multi-task and thrive in a fast-paced dynamic production environment. Ability to handle ambiguity and changing priorities in a fast-paced environment and capable of developing appropriate solutions to emergent issues. Ability to travel as necessary. This position supports a U.S. Government contract whose terms require that applicants possess U.S. Citizenship. Secret Clearance
Serco Chula Vista, CA, USA
Jul 13, 2019
Full time
Receive shipments, unload items, check goods for damage, identify mistakes, interface with shippers, return unsatisfactory items, and maintain shipment records. Receive, identify, mark and place materials sent to the warehouse in designated locations or route items to intended locations. May monitor order tracking system and/or equipment usage. Rely on limited experience and judgment to plan and accomplish goals. High School Diploma or equivalent and 0-2 years of experience in the field or in a related area. Effective interpersonal and communication (verbal and written) skills. Ability to use MS Office Suite (Word, Excel). Ability to operate warehouse equipment and vehicles. Ability to drive to periodically in the local San Diego area. Prior experience driving a forklift. Ability to use various hand tools. Possess a valid California driver’s license. Ability to travel as necessary. This position supports a U.S. Government contract whose terms require that applicants possess U.S. Citizenship.
Serco West Hollywood, CA, USA
Jul 13, 2019
Full time
Provides parking enforcement officer duties, along with specialized assignments, including, but not limited to tow officer, bike officer and deputy shift supervisor as needed.  Completes required reports and supports specialized assignment duties.  Has knowledge of commonly used concepts, practices, and procedures within a particular field.  Relies on instructions and pre-established guidelines to perform the functions of the job.  Little creativity and latitude is expected.  Works under general supervision. Typically reports to a supervisor or manager.
Serco West Hollywood, CA, USA
Jul 13, 2019
Full time
Patrols assigned areas on foot or in a vehicle to enforce parking regulations/restrictions.  Issues written and computer generated parking citations and transfers citation data to centralized system.  Requires a high school diploma or its equivalent.  Has knowledge of commonly used concepts, practices, and procedures within a particular field.  Relies on instructions and pre-established guidelines to perform the functions of the job.  Little creativity and latitude is expected.  Works under general supervision.  Typically reports to a supervisor or manager.
Serco California, USA
Jul 13, 2019
Full time
Performs standardized or prescribed assignments involving a sequence of related operations. Follows standard work methods on recurring assignments but receives explicit instructions on unfamiliar assignments; technical adequacy of routine work is reviewed on completion; nonroutine work may also be reviewed in progress. Performs at this level one or a combination of such typical duties as: Following specific instructions, assembles or constructs simple or standard equipment or parts; may service or repair simple instruments or equipment. Conducts a variety of tests using established methods. Prepares test specimens, adjusts and operates equipment, and records test data, pointing out deviations resulting from equipment malfunction or observational errors.  Extracts engineering data from various prescribed but nonstandardized sources; processes the data following well-defined methods including elementary algebra and geometry; presents the data in prescribed form. Perform assembly and sub-assembly integration of custom and commercially designed equipment into electronics cabinets. With minimal supervision, build complicated assemblies, subassemblies and systems. Support Lead technicians with the required repair, installation, integration and testing of equipment, cables and sub-assemblies into electronic racks/assemblies utilizing established techniques and documentation. Responsibilities: Assemble, repair and install/integrate equipment, cables and sub-assemblies into electronic racks/assemblies utilizing appropriate techniques and hand tools. Perform self-inspection and testing of assemblies produced. Must have the experience and knowledge to use test equipment to validate product quality and reliability. Effectively and accurately report status updates, on an as needed basis, to supervisors and engineers, in effort to complete the assembly/build requirements on assigned projects. May assist with proto-typing of new designs and provide feedback to engineers regarding product design improvements. Determines and/or follows methods and sequence of operations in performing wiring, component installation, hand soldering and cable harnessing on assembly units. Works from diagrams and drawings, makes initial layouts, and uses hand and/or power tools, jigs, and saws. Under routine supervision, performs a variety of semi-complex electro/mechanical tasks in the buildup and assembly of chassis, power supplies, PCBs, cables and backplane assemblies. Must be able to travel as required to customer sites to perform repairs and replacement of faulty components. Experience: High school diploma and 2- 4 years of hands-on experience in mechanical assembly of highly technical products in a manufacturing or installation environment. Familiarity and experience with electronic assembly and component installation through subassembly and top-level assembly integration processes Experience in installation and replacement of cable assemblies. Qualifications and Education Requirements High School Diploma U.S. Citizenship Must have basic computer skills in order to use and understand schematics, hardware and electronic drawings, Bills of Materials (BOMs), electronic/electrical inter connect drawings/wiring lists, and technical manuals Must be able to demonstrate problem-solving abilities, maintain a positive attitude, good communication skills to effectively interact with management, fellow employees, peers, and customers in positive and constructive manner. Must be able to effectively multi-task and will thrive in a fast-paced dynamic production environment. Preferred Skills Experience in the installation and assembly of electronic/mechanical systems onboard Naval Vessels, Submarines, and Shore Facilities Shall possess a moderate level of computer proficiency. Possess, or be able to obtain, a U.S. Government security clearance to be able to provide assistance at government sites during the installation to repair or replace faulty equipment. The installation and replacement/repair assistance may require the Assembler to visit naval bases and work onboard ships and/or submarines.
Serco San Diego, CA, USA
Jul 13, 2019
Full time
Performs standardized or prescribed assignments involving a sequence of related operations. Follows standard work methods on recurring assignments but receives explicit instructions on unfamiliar assignments; technical adequacy of routine work is reviewed on completion; nonroutine work may also be reviewed in progress. Performs at this level one or a combination of such typical duties as: Following specific instructions, assembles or constructs simple or standard equipment or parts; may service or repair simple instruments or equipment. Conducts a variety of tests using established methods. Prepares test specimens, adjusts and operates equipment, and records test data, pointing out deviations resulting from equipment malfunction or observational errors.  Extracts engineering data from various prescribed but nonstandardized sources; processes the data following well-defined methods including elementary algebra and geometry; presents the data in prescribed form. Perform assembly and sub-assembly integration of custom and commercially designed equipment into electronics cabinets. With minimal supervision, build complicated assemblies, subassemblies and systems. Support Lead technicians with the required repair, installation, integration and testing of equipment, cables and sub-assemblies into electronic racks/assemblies utilizing established techniques and documentation. Responsibilities: Assemble, repair and install/integrate equipment, cables and sub-assemblies into electronic racks/assemblies utilizing appropriate techniques and hand tools. Perform self-inspection and testing of assemblies produced. Must have the experience and knowledge to use test equipment to validate product quality and reliability. Effectively and accurately report status updates, on an as needed basis, to supervisors and engineers, in effort to complete the assembly/build requirements on assigned projects. May assist with proto-typing of new designs and provide feedback to engineers regarding product design improvements. Determines and/or follows methods and sequence of operations in performing wiring, component installation, hand soldering and cable harnessing on assembly units. Works from diagrams and drawings, makes initial layouts, and uses hand and/or power tools, jigs, and saws. Under routine supervision, performs a variety of semi-complex electro/mechanical tasks in the buildup and assembly of chassis, power supplies, PCBs, cables and backplane assemblies. Must be able to travel as required to customer sites to perform repairs and replacement of faulty components. Experience: High school diploma and 2- 4 years of hands-on experience in mechanical assembly of highly technical products in a manufacturing or installation environment. Familiarity and experience with electronic assembly and component installation through subassembly and top-level assembly integration processes Experience in installation and replacement of cable assemblies. Qualifications and Education Requirements High School Diploma U.S. Citizenship Must have basic computer skills in order to use and understand schematics, hardware and electronic drawings, Bills of Materials (BOMs), electronic/electrical inter connect drawings/wiring lists, and technical manuals Must be able to demonstrate problem-solving abilities, maintain a positive attitude, good communication skills to effectively interact with management, fellow employees, peers, and customers in positive and constructive manner. Must be able to effectively multi-task and will thrive in a fast-paced dynamic production environment. Preferred Skills Experience in the installation and assembly of electronic/mechanical systems onboard Naval Vessels, Submarines, and Shore Facilities Shall possess a moderate level of computer proficiency. Possess, or be able to obtain, a U.S. Government security clearance to be able to provide assistance at government sites during the installation to repair or replace faulty equipment. The installation and replacement/repair assistance may require the Assembler to visit naval bases and work onboard ships and/or submarines.
Serco San Diego, CA, USA
Jul 13, 2019
Full time
Installs new software releases and system upgrades. Evaluates and installs patches and resolves software related problems. Performs system backups and recovery. Maintains data files and monitors system configuration to ensure data integrity. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.  May report directly to a project lead or manager.