2-1-1 San Diego

  • San Diego, CA, USA

2-1-1 San Diego’s mission is to help people by connecting them efficiently to the service delivery system, and by providing vital trend information for community planning. To meet this mission, we seek talented team members who exhibit the values that we hold dear and who complement our company culture.

$16.00 - $17.00 hourly
2-1-1 San Diego San Diego, CA, USA
Jan 14, 2019
Full time
2-1-1 San Diego is currently seeking empathetic individuals interested in working with all sectors of our community.  Those who join the 2-1-1 San Diego team have the opportunity to: Gain valuable knowledge in the areas of health and social services Provide critical support for vulnerable populations within San Diego and Imperial Counties Make a lasting impact by identifying and reporting unmet client needs to inform community planning What is a Community Connector? A Community Connector is a client-focused position responsible for leveraging technology to provide assessment, problem solving and referral assistance over the phone for clients with complicated needs.  A successful Community Connector knows the importance of empathy, advocacy, cultural competency and follow-up assistance to help clients access the services needed to build and sustain healthy lives.  This position requires a creative intellectual with critical thinking skills and a desire to help those in need.   Make a Difference through Action Perform in-depth screening for community programs for the purpose of educating, navigating and connecting clients with needed services. Using needs assessment, identify programs to assist the client based on the social determinants of health. Actively listen to clients to develop a strategy that identifies solutions to barriers to access. Identify and accurately refer clients to appropriate community resources which may address the clients’ additional health and social needs. Accurately document all client interactions and unmet needs in 2-1-1’s systems to assist in the identification of gaps in services that can be addressed. Facilitate client access to community resources and agencies. Identify and assist with barriers to care and monitor client progress. Use active listening and conversational intent in all interactions to provide high-quality confidential connections to resources and services for all 2-1-1 clients. Ensure successful service delivery by continuously monitoring and improving personal productivity, quality measurements, client satisfaction surveys and efficiency. Manage follow-up conversations with clients to identify needs for advocacy, further services, and feedback regarding services received. Provide ongoing process improvement strategies for 2-1-1’s internal programs. Keep all activities in line with the core values and contribute to the positive culture of 2-1-1 San Diego.  Assist with other projects as assigned. The Values We Live By at 2-1-1 San Diego Deliver WOW Through Service Build Open and Honest Relationships With Communication Embrace and Drive Change - Evolve Do More With Less Create Fun and A Little Weirdness Build a Positive Team and Family Spirit Be Adventurous, Creative, and Open-Minded Be Passionate and Determined Pursue Growth and Learning Be Humble. What You Bring Associate’s Degree or higher. 1-2 years’ experience working directly with clients in a non-profit , community-based health or social services agency, information and referral service, counseling center, or charitable organization. Experience or education in the fields of social sciences and humanities such as public health, social work, human development, psychology, and/or sociology. Ability to think critically, solve problems creatively, and effectively assist clients in difficult situations. A positive attitude, desire to learn and grow and aspirations to lead. A focus on the growth and well-being of people and the communities to which they belong. Excellent verbal, written and interpersonal communication skills. High level of proficiency in web-based systems, real-time communication systems (i.e.: chat), Microsoft Office, and other Client Record Management systems. Must actively pursue individual AIRS certification, if eligible. The desire to seek learning opportunities to promote growth, professional and personal development. Bilingual English/Spanish is highly desirable.   Other Details Status:                 Non-Exempt, Full-Time Department:      2-1-1 Contact Center Reports To:         Contact Center Supervisor Work Schedule: 2-1-1 San Diego is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends and holidays. Schedule may be changed as necessary to meet the needs of 2-1-1’s clients. Required to be responsive and available for shifts for as  much as 12 hours in length during declared emergencies to perform duties as directed by the Emergency Manager.             Jiro Yamamoto Work for Warriors