Spectrum

About Us

Spectrum's Product and Services are powered and innovated by Charter Communications, Inc. (NASDAQ: CHTR), the leading broadband communications company and the second-largest cable operator in the United States. Our company provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. Spectrum Business® similarly provides scalable, tailored, and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data networking, business telephone, video and music entertainment services, and wireless backhaul. The advertising sales and production services are sold under the Spectrum Reach™ brand. News and sports networks are operated under the Spectrum Networks brand. 

Culture

We believe in fostering a culture in which every employee feels respected, engaged, and able to reach their full potential. Our hardworking and diverse workforce is focused on helping our business grow, and we are committed to helping them grow. Together we will deliver industry-leading products and services and exceed customer expectations.

Benefits

Providing our employees and their families with access to comprehensive health coverage, helping build wealth for retirement and offering educational and development opportunities are of the utmost importance to us. Our employees are also eligible for select complimentary or discounted Spectrum products and services.

Responsibility

Spectrum is committed to improving communities and impacting lives where our customers and employees live, work and play.

Spectrum Housing Assist: Spectrum partners with nonprofit organizations and engagement employees and community volunteers in order to provide critical home repairs across the United States. We’ve set a goal to improve 25,000 homes by the year 2020.

Spectrum Digital Education: Spectrum supports nonprofit organizations that educate community members on the benefits of broadband and how to use it to improve their lives. In 2017, Spectrum made a commitment to provide $1 million in digital education grants to nonprofits serving in our footprint.

$15 hourly
Spectrum San Diego, CA, USA
Feb 09, 2018
Full time
Are you versatile and cool under pressure? Does your “can do attitude prevail over a fast-paced variety of customer concerns? Do you picture yourself a tech whiz? Then Spectrum is the place to be. We welcome and nurture such extraordinary talent. Discover the most comprehensive training available…plus tremendous support, incentives and a clear career path for growth—all in a culture that values and rewards performance. As a team member in our Customer Care Center, you will assist customers with requests ranging from scheduling appointments to the sale of additional or bundled products. Most importantly, you’ll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customers' equipment (e.g. cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you’ll make customers happy—today and going forward. Beyond a desire to enhance the total customer experience, you are multi-talented and proficient. You must be open to working flexible schedules that may include weekends or late hours, and experienced in a fast-paced customer-facing setting. Our ideal candidate also has a consultative sales approach. Spectrum believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. You will receive a total compensation package that includes monthly variable pay opportunities, generous benefits, discount pricing on our residential products (so long as you live within our service area) and more. You’ll also discover ample resources and encouragement that inspire career progression and help you grow at your own pace. Basic qualifications required to work in the Spectrum Customer Care environment: * 6 months or more customer service experience; 1 or more years preferred * 6 months or more working with multiple software applications; 1 or more years preferred * 6 months or more sales or retention experience preferred. * 6 months to 1+ year heavy-volume phone experience in a customer service/call center job preferred. *** Please note: We are looking for people who are available to work shifts that start between 12pm - 4pm.***   Lloyd Songne Team D