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Ring

About Ring
Since its founding in 2013, Ring has been on a mission to make neighborhoods safer. From the video doorbell, to Ring Alarm, which was named #1 in Customer Satisfaction for DIY Home Security Systems by J.D. Power, Ring’s smart home security product line, as well as the Neighbors app, offer users affordable whole-home and neighborhood security. At Ring, we are committed to making home and neighborhood security accessible and effective for everyone -- while working hard to bring communities together. Ring is an Amazon company. For more information, visit www.ring.com. With Ring, you’re always home. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us//.

May 09, 2022
Full time
Social Care Advocate (Bilingual Spanish) - Mesa Arizona
Ring Mesa, AZ, USA
DESCRIPTION Ring is seeking a dynamic social media advocate with the ability to uphold the Ring brand with professionalism and customer obsession. The ideal candidate is a driven, organized, and self-motivated individual who can positively engage with customers and team members in a collaborative environment. Ring’s Social Care team is the brand voice of Ring on all social media platforms, directly impacting customers. The Ring Social Care team monitors and responds to customers on multiple Ring social media accounts. By empowering frontline team members with easy to use tools, training, and reliable workflows, our vision is to leave lasting impressions on customers where ownership is not only defined by our ability to fix the problem, but also by our ability to serve and share the voice of the customer. Responsibilities: On a daily basis, you will ensure inquiries are met with urgency when responding on behalf of Ring to customers on social media. You will also be...
Apr 07, 2022
Full time
Safety & Security Triage Team Advocate (S2T3) - Mesa Arizona
Ring Mesa, AZ, USA
Safety & Security Triage Team (S2T2) Advocate, S2T2 Job ID: 1959082 | Amazon.com Services LLC     DESCRIPTION Job summary The Safety & Security Triage Team (S2T2) is looking for individuals who are up for the challenge of handling customer escalations while maintaining the organization's stability and reputation by adhering to Ring’s standard operating procedures. We specialize in de-escalating and offering our customers reassurance when they have a less than favorable experience. We do this by working alongside our Safety, Legal, Subpoenas, and Security Ops teams to triage specific issues for escalation. Our ability to adhere to multiple workflows, with a high-level of discipline in documenting notes and ticket handling accomplishes our purpose to provide a positive customer experience. Candidates will utilize high-level judgment and be able to adapt to a fast-paced environment. Key job...
Apr 07, 2022
Full time
Community Moderator - Mesa Arizona
Ring Mesa, AZ, USA
Community Moderator, Community Job ID: 1939248 | Amazon.com Services LLC     DESCRIPTION Job summary Ring is looking for an organized and self-motivated full-time Community Moderator to join our Ring Community team in Phoenix, AZ. As a Community Moderator, you will help manage the Ring Community by interacting directly with our Neighbors on our branded community, help assist with trending topics, and help earn trust with our Neighbors. Communicating through digital channels should come naturally to you, and you’re willing to go the extra mile to help ensure our Neighbors have the best experience when they are looking to connect. Key job responsibilities Your primary day-to-day tasks involve managing and responding to communications received in our Ring Community (https://community.ring.com/). Whether it is a Neighbor who is sharing a positive experience, a new idea, or a technical need, you can creatively...
Feb 24, 2022
Full time
Social Care Advocate - Mesa Arizona
Ring Mesa, AZ, USA
DESCRIPTION Ring is seeking a dynamic social media advocate with the ability to uphold the Ring brand with professionalism and customer obsession. The ideal candidate is a driven, organized, and self-motivated individual who can positively engage with customers and team members in a collaborative environment. Ring’s Social Care team is the brand voice of Ring on all social media platforms, directly impacting customers. The Ring Social Care team monitors and responds to customers on multiple Ring social media accounts. By empowering frontline team members with easy to use tools, training, and reliable workflows, our vision is to leave lasting impressions on customers where ownership is not only defined by our ability to fix the problem, but also by our ability to serve and share the voice of the customer. Responsibilities: On a daily basis, you will ensure inquiries are met with urgency when responding on behalf of Ring to customers on social media. You will also be...