Southwest Airlines

  • California, USA

Southwest's Core

OUR PURPOSE

Connect People to what’s important in their lives through friendly, reliable, and low-cost air travel.

OUR VISION

Become the world’s most loved, most flown and most profitable airline.

OUR MISSION

The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.

Southwest Airlines San Diego, CA, USA
Feb 20, 2018
Full time
WHAT DOES A CUSTOMER SERVICE AGENT DO FOR SOUTHWEST AIRLINES?  Customer Service Agents at Southwest Airlines provide legendary Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems. WHAT ARE SOME OF THE DAILY DUTIES OF A CUSTOMER SERVICE AGENT AT SOUTHWEST AIRLINES?   (Your duties may vary depending on the size of your work location.) Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems; Responsibilities include greeting and handling Customers in a polite and friendly manner; Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets; Computes charges, makes change and balances daily transactions; Checks in baggage and Cargo; Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed; Handles transactions required to board the aircraft in a timely and efficient manner; Deals with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company; Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal;  Must maintain the ability to wear prescribed uniforms;  Qualifications BASIC QUALIFICATIONS: Southwest Airlines is an Equal Opportunity Employer. High School Diploma, GED or equivalent education required.  Must be at least 18 years of age.  Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.  To work at the airport, you must be able to obtain a Secured Identification Display Area (SIDA) badge. You will be required to meet all local airport requirements. For the security access, job seekers must have no conviction, guilty plea, or judgment not guilty by reason of insanity in the last 10 years for any of the following disqualifying criminal offenses, as determined by the federal Transportation Security Administration:  1 Forgery of certificates, false marking of aircraft, and other aircraft registration violations  2 Interference with air navigation  3 Improper transportation of a hazardous material  4 Aircraft piracy  5 Interference with flightcrew members or flight attendants  6 Commission of certain crimes aboard aircraft in flight  7 Carrying a weapon or explosive aboard an aircraft  8 Conveying false information and threats  9 Aircraft piracy outside the special aircraft jurisdiction of the United States  10 Lighting violations involving transporting controlled substances  11 Unlawful entry into an aircraft or airport area that serves air carriers or foreign air carriers contrary to  established security requirements  12 Destruction of an aircraft or aircraft facility  13 Murder  14 Assault with intent to murder  15 Espionage  16 Sedition  17 Kidnapping or hostage taking  18 Treason  19 Rape or aggravated sexual abuse 2 20 Unlawful possession, use, sale, distribution, or manufacture of an explosive or weapon  21 Extortion  22 Armed robbery or felony unarmed robbery  23 Distribution of, or intent to distribute, a controlled substance  24 Felony arson  25 A felony involving a threat  26 A felony involving: Willful destruction of property; importation or manufacture of a controlled substance; burglary; theft; dishonesty, fraud, or misrepresentation; possession or distribution of stolen property; aggravated assault; bribery; or illegal possession of a controlled substance punishable by a maximum term of imprisonment of more than 1  year, or any other crime classified as a felony that the Administrator determines indicates a propensity for placing contraband aboard an aircraft in return for money  27 Violence at international airports  28 Conspiracy or attempt to commit any of the aforementioned criminal acts listed above WHAT ARE THE PHYSICAL REQUIREMENTS OF A CUSTOMER SERVICE AGENT?  Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces;  Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods;  WHAT ELSE DO I NEED TO KNOW ABOUT BEING A CUSTOMER SERVICE AGENT FOR SOUTHWEST AIRLINES?  You will need to be available to work a variety of shifts, including nights, weekends and holidays and overtime;  Typing and keyboarding skills;  Must be able to satisfactorily complete a Customer Service Agent training program with an 80% or greater average and an evaluation period;  This is a union position covered by the International Association of Machinists (IAM).   Lloyd Songne Team D
Southwest Airlines San Diego, CA, USA
Feb 20, 2018
Full time
What does an Operations Agent do for Southwest Airlines?  An Operations Agent provides legendary Customer Service by assuring weight and balance of aircraft, efficient boarding of aircraft and coordinating Ramp, Operations, Provisioning and aircraft servicing to accomplish on-time performance.  What are some of the daily duties of an Operations Agent at Southwest Airlines?  (You duties may vary depending on the size of your work location.)  Prepares dispatch release forms and collects weather reports from OTIS for the Crew;  Arranges for fueling of aircraft as required;  Prepares weight and balance forms;  Advises Dispatch, FLIFO and Stations of flight departures / arrivals;  Closes out flights; files and maintains accurate flight papers;  Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning;  Operates boarding bridge, coordinates boarding and deplaning Customers;  Works with Gate Agents in expediting the check in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts;  Handles Station AMS and radio communications traffic;  Prepares dispatch release forms and collects weather reports from informational system for Crewmembers and keeps all Station Teammembers apprised of flight and weather information;  Responsible for ground security and assuring operations follow security procedures;  Must be able to communicate information and instructions verbally or via radio equipment;  May perform the duties of a Freight Agent; Qualifications What are the minimum requirements to be an Operations Agent at Southwest Airlines?  High School diploma, GED or equivalent;  Must be at least 18 years of age;  Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986;  Must possess a valid state motor vehicle operator's license;  May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights.  To work at the airport, you must be able to obtain a Secured Identification Display Area (SIDA) badge. You will be required to meet all local airport requirements. For the security access, job seekers must have no conviction, guilty plea, or judgment not guilty by reason of insanity in the last 10 years for any of the following disqualifying criminal offenses, as determined by the federal Transportation Security Administration:  1 Forgery of certificates, false marking of aircraft, and other aircraft registration violations  2 Interference with air navigation  3 Improper transportation of a hazardous material  4 Aircraft piracy  5 Interference with flightcrew members or flight attendants  6 Commission of certain crimes aboard aircraft in flight  7 Carrying a weapon or explosive aboard an aircraft  8 Conveying false information and threats  9 Aircraft piracy outside the special aircraft jurisdiction of the United States  10 Lighting violations involving transporting controlled substances  11 Unlawful entry into an aircraft or airport area that serves air carriers or foreign air carriers contrary to  established security requirements  12 Destruction of an aircraft or aircraft facility  13 Murder  14 Assault with intent to murder  15 Espionage  16 Sedition  17 Kidnapping or hostage taking  18 Treason  19 Rape or aggravated sexual abuse  20 Unlawful possession, use, sale, distribution, or manufacture of an explosive or weapon  21 Extortion  22 Armed robbery or felony unarmed robbery  23 Distribution of, or intent to distribute, a controlled substance  24 Felony arson  25 A felony involving a threat  26 A felony involving: Willful destruction of property; importation or manufacture of a controlled substance; burglary; theft; dishonesty, fraud, or misrepresentation; possession or distribution of stolen property; aggravated assault; bribery; or illegal possession of a controlled substance punishable by a maximum term of imprisonment of more than 1  year, or any other crime classified as a felony that the Administrator determines indicates a propensity for placing contraband aboard an aircraft in return for money  27 Violence at international airports  28 Conspiracy or attempt to commit any of the aforementioned criminal acts listed above What are the Physical Requirements of an Operations Agent?  Must be able to lift and move items of 70 pounds and/or more;  Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods;  Must be able to carry items up and down stairs from aircraft to ramp area;  May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes;  Must maintain the ability to wear prescribed uniforms;  What else do I need to know about being an Operations Agent for Southwest Airlines?   College coursework or degree would be an asset;  Two years of airline/military related work experience in ramp/operations/provisioning functions preferred;  Must comply with DOT drug and alcohol testing program;  Must be aware of hazardous situations and be able to handle emergencies as needed;  Able to work under pressure and handle many functions at once with many different offices and/or groups of people;  Must work under tight time constraints to accomplish quick turns of aircraft;  You will need to be available to work a variety of shifts, including nights, weekends and holidays and overtime;  Ability to type and/or use a computer keyboard;  Must successfully complete Operations Agent training program with a 90% or greater average and evaluation / probationary period;  This is a union position covered by the Transport Workers Union (TWU).   Lloyd Songne Team D