CarMax

OUR CULTURE

Values such as respect, integrity and transparency are more than just words at CarMax. We live these values every day. They drive how we treat our customers and our Associates.

OUR VALUES.
  • Customer focus
  • Teamwork
  • Diversity
  • Fun
  • Pride
  • Respect
  • Communication
  • Associate development
  • Quality
  • Continuous improvement

   Discover more about how we put our values into practice by visiting our Social Responsibility website.

Learn about our latest news, awards and more by visiting our Pressroom.

CELEBRATING PERFORMANCE TOGETHER.

You will see that as a close and supportive team, we celebrate and reward our successes. Some of the ways we do that include:

  • Family Days
  • Store News
  • Associate Recognition Meetings
  • Store Celebrations
  • Fun Days

   

GIVING BACK: THE CARMAX FOUNDATION..

We believe it’s important to improve the communities in which our Associates live and work — this is the role of the CarMax Foundation. Through the Foundation’s Grants program, Matching Gifts program and Associate volunteerism, we support high-quality programs in the areas of education, youth leadership, and children’s healthy living. Read about some of the ways in which we’ve made a difference.

CarMax San Diego, CA, USA
Oct 16, 2018
Full time
Description: Would you enjoy a job that has you working outside more than in? Do you want a professional opportunity that doesn’t have you dressing in a suit every day? As an Inventory Associate, you can enjoy a casual work environment in a team oriented, fast paced environment! Inventory Associate responsibilities include computerized tracking of inventory, receiving, staging and prepping inventory, quality control checks and facility and ground maintenance. Experience in a fast paced environment as well as previous inventory tracking responsibilities are a plus. Applicants must be open to work some nights and weekends as well as in all types of weather. If you are a motivated self starter who likes to stay busy and would enjoy a team atmosphere, you may be right for this position.       Team C Anthony Altemoos
$30,000 - $40,000 yearly
CarMax Murrieta, CA, USA
Oct 16, 2018
Full time
Responsibilities Include: – Providing exceptional service throughout the customer’s experience. – Communicating effectively both in-person and over the phone to discover the customer’s wants and needs. – Serving as an advocate for CarMax by sharing what makes us the smart choice. – Navigating and using various provided computer programs as selling tools. – Consulting and guiding your customers to the appropriate next step based on their situation. – Facilitating steps of the sale, such as the vehicle appraisal process, taking test drives, and submitting finance applications. – Maintaining a working knowledge of CarMax products and appropriately recommending them to customers. – Reading, collecting, and transcribing data in order to complete accurate paperwork. – Seeking out opportunities for self-development, participating in training, and welcoming performance feedback. – Building and maintaining strong relationships and demonstrating excellent teamwork. – Maintaining the sales area so our vehicles and products are neatly and accurately displayed. This position may require other duties as assigned. For store positions, the responsibilities may vary by store.       Team C Anthony Altemoos
$52,000 - $62,000 yearly
CarMax Sacramento, CA, United States
Oct 16, 2018
Full time
Description:   If you've got a passion for people and the desire to succeed, a position as a CarMax Sales Consultant may be for you! CarMax is a growing company that is built on the fundamental principles of integrity and treating people with respect. Here are more reasons why our Associates love working for America’s #1 used car retailer: A Great Place to Work CarMax has been named one of the FORTUNE 100 Best Companies to Work For® since 2005. Our Associates work in a supportive, diverse, and fun environment that fosters a work/life balance. This positive work environment leads to a positive customer experience, and is a big part of why 95% of our customers would refer us to their friends. Top-Notch Training Don’t have automotive sales experience? CarMax is ranked as one of the best training companies in America. You’ll enjoy world-class, training with your own personal sales mentor who is dedicated to your success. We provide ongoing training, support self-development, and we learn as a team. Career Growth and Recognition With more than 180 stores nationwide and growing, CarMax Associates have fantastic career opportunities. Our incentive programs provide the potential for additional earnings, recognition, and perks! CarMax Sales Consultant responsibilities include: – Providing exceptional service throughout the customer’s experience. – Communicating effectively both in-person and over the phone to discover the customer’s wants and needs. – Serving as an advocate for CarMax by sharing what makes us the smart choice. – Navigating and using various provided computer programs as selling tools. – Consulting and guiding your customers to the appropriate next step based on their situation. – Facilitating steps of the sale, such as the vehicle appraisal process, taking test drives, and submitting finance applications. – Maintaining a working knowledge of CarMax products and appropriately recommending them to customers. – Reading, collecting, and transcribing data in order to complete accurate paperwork. – Seeking out opportunities for self-development, participating in training, and welcoming performance feedback. – Building and maintaining strong relationships and demonstrating excellent teamwork. – Maintaining the sales area so our vehicles and products are neatly and accurately displayed. This position may require other duties as assigned. For store positions, the responsibilities may vary by store. Anthony Altemoos Team C
$10.00 - $16.00 hourly
CarMax Fresno, CA, USA
Oct 16, 2018
Full time
Description: Under general supervision, deliver exceptional customer service by supporting the ServiceDepartment by assisting customers on the phone and in person before, during and after service/repair processes.   Principle Duties andResponsibilities: · Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction. · Assist Customer Advisors/Service Consultants with customers when needed. · Answer basic service department questions, schedule service appointments, route customers’ calls. · Provide written messages to the responsible party in a timely manner. · Complete reminder calls for customers scheduled for an appointment · Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments · Contact customers with Repair Requests to schedule appointments · File repair orders and all supporting documentation daily. · Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines. · Ensure the loaner log and dealer tags are always in compliance with audit requirements.   Job Specifications: · Accountable to Associate 1 Competency Model · Demonstrate exceptional interpersonal, communication, and customer service skills. · Demonstrate exceptional telephone etiquette and active listening skills. · Execute Retail Service Standardized Work · Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. · Maintain or exceed the CarMax guidelines for customer satisfaction. · Read, interpret and transcribe data in order to maintain proper records. · Intermediate computer skills including spreadsheet knowledge. · Successfully work with associates in other departments within the store. · Perform multiple duties in a high-energy, fast-paced working environment. · Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone. · Stay current in CarMax provided training in all areas of the Service process. · Possess intermediate computer skills   WorkingConditions: · Primarily indoor environment; may include working at times in noisy conditions. · May require sitting or standing for extended periods of time. · Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days. · Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.       Team C Anthony Altemoos
CarMax Sacramento, CA, United States
Oct 16, 2018
Full time
Description:   Would you enjoy a job that has you working outside more than in? Do you want a professional opportunity that doesn’t have you dressing in a suit every day? As an Inventory Associate, you can enjoy a casual work environment in a team oriented, fast paced environment! Inventory Associate responsibilities include computerized tracking of inventory, receiving, staging and prepping inventory, quality control checks and facility and ground maintenance. Experience in a fast paced environment as well as previous inventory tracking responsibilities are a plus. Applicants must be open to work some nights and weekends as well as in all types of weather. If you are a motivated self starter who likes to stay busy and would enjoy a team atmosphere, you may be right for this position. Anthony Altemoos Team C
$14.00 - $15.00 hourly
CarMax Sacramento, CA, United States
Oct 16, 2018
Full time
Description:   The CarMax Reconditioning Associate will work as part of a larger reconditioning team and will be training to perform automobile receiving, inventory scanning, vehicle movement (both on and off lot), and vehicle delivery preparation while providing superior customer service. These duties include, but are not limited to, basic vehicle detailing including car wash, interior cleaning and vacuuming, exterior cleaning of CarMax used, new and customer vehicles. The Reconditioning Process includes: Completion of the CarMax Final Quality and cosmetic inspections Paint touch up Wet sanding and buffing in accordance with CarMax’s stringent quality standards. Interior vehicle repair of fabric, vinyl, leather, plastic, dye and color matching Glass repair Small dent removal and other minor repairs Anthony Altemoos Team C