CarMax

OUR CULTURE

Values such as respect, integrity and transparency are more than just words at CarMax. We live these values every day. They drive how we treat our customers and our Associates.

OUR VALUES.
  • Customer focus
  • Teamwork
  • Diversity
  • Fun
  • Pride
  • Respect
  • Communication
  • Associate development
  • Quality
  • Continuous improvement

   Discover more about how we put our values into practice by visiting our Social Responsibility website.

Learn about our latest news, awards and more by visiting our Pressroom.

CELEBRATING PERFORMANCE TOGETHER.

You will see that as a close and supportive team, we celebrate and reward our successes. Some of the ways we do that include:

  • Family Days
  • Store News
  • Associate Recognition Meetings
  • Store Celebrations
  • Fun Days

   

GIVING BACK: THE CARMAX FOUNDATION..

We believe it’s important to improve the communities in which our Associates live and work — this is the role of the CarMax Foundation. Through the Foundation’s Grants program, Matching Gifts program and Associate volunteerism, we support high-quality programs in the areas of education, youth leadership, and children’s healthy living. Read about some of the ways in which we’ve made a difference.

CarMax Sacramento, CA, United States
Feb 03, 2020
Full time
Description:   Would you enjoy a job that has you working outside more than in? Do you want a professional opportunity that doesn’t have you dressing in a suit every day? As an Inventory Associate, you can enjoy a casual work environment in a team oriented, fast paced environment! Inventory Associate responsibilities include computerized tracking of inventory, receiving, staging and prepping inventory, quality control checks and facility and ground maintenance. Experience in a fast paced environment as well as previous inventory tracking responsibilities are a plus. Applicants must be open to work some nights and weekends as well as in all types of weather. If you are a motivated self starter who likes to stay busy and would enjoy a team atmosphere, you may be right for this position. Anthony Altemoos Team C
CarMax Sacramento, CA, United States
Feb 03, 2020
Full time
Description: Position Description As a CarMax Business Office Manager you would have the unique opportunity to be a senior level Retail Manager for a FORTUNE “100 Best Companies to Work For”! CarMax Business Office Managers are responsible for the management and operation of the store’s Business Office as well as store leadership in a 100+ associate size store. The business office team is responsible for the following critical areas: processing paperwork for vehicle sales and purchases, warranty contracts, DMV and Title Management, accounts payable, cash office administration and delivering exceptional customer service. Business Office Managers interact daily with Sales, Purchasing and Operations teams. They are responsible for recruiting, hiring, training and continual development of all business office associates and also provide support to the team and ensure that processes and procedures are followed. CarMax Business Office Managers begin as Business Management Trainees and are provided with an extensive training program in addition to a rotation as an Assistant Business Office Manager. Along with excellent career opportunities, Business Office Managers receive a base salary, monthly bonuses, stock options, a demo car, and a comprehensive benefits package. The training you need and the opportunity you deserve. It’s the way your career should be. It’s the way your career is at CarMax. Position Requirements Requirements Include: • 3+ years senior level retail management experience in a fast paced, customer service oriented environment. • Proven ability to lead, train and develop associates by practicing a hands-on management style. • Must be very detail oriented and process driven. • Demonstrate ability to work well under stress and handle potential difficult situations with customers and associates. • Willingness to work retail hours, including nights, holidays, and weekends. • Flexibility to work in multiple stores in the market and the ability to relocate is highly preferred to ensure promotional opportunities. • Satisfactory completion of Entry MAP is required (applicable to internal CarMax associates only).   Anthony Altemoos Team C
$14.00 - $15.00 hourly
CarMax Sacramento, CA, United States
Feb 03, 2020
Full time
Description:   The CarMax Reconditioning Associate will work as part of a larger reconditioning team and will be training to perform automobile receiving, inventory scanning, vehicle movement (both on and off lot), and vehicle delivery preparation while providing superior customer service. These duties include, but are not limited to, basic vehicle detailing including car wash, interior cleaning and vacuuming, exterior cleaning of CarMax used, new and customer vehicles. The Reconditioning Process includes: Completion of the CarMax Final Quality and cosmetic inspections Paint touch up Wet sanding and buffing in accordance with CarMax’s stringent quality standards. Interior vehicle repair of fabric, vinyl, leather, plastic, dye and color matching Glass repair Small dent removal and other minor repairs Anthony Altemoos Team C
$52,000 - $62,000 yearly
CarMax Sacramento, CA, United States
Feb 03, 2020
Full time
Description:   If you've got a passion for people and the desire to succeed, a position as a CarMax Sales Consultant may be for you! CarMax is a growing company that is built on the fundamental principles of integrity and treating people with respect. Here are more reasons why our Associates love working for America’s #1 used car retailer: A Great Place to Work CarMax has been named one of the FORTUNE 100 Best Companies to Work For® since 2005. Our Associates work in a supportive, diverse, and fun environment that fosters a work/life balance. This positive work environment leads to a positive customer experience, and is a big part of why 95% of our customers would refer us to their friends. Top-Notch Training Don’t have automotive sales experience? CarMax is ranked as one of the best training companies in America. You’ll enjoy world-class, training with your own personal sales mentor who is dedicated to your success. We provide ongoing training, support self-development, and we learn as a team. Career Growth and Recognition With more than 180 stores nationwide and growing, CarMax Associates have fantastic career opportunities. Our incentive programs provide the potential for additional earnings, recognition, and perks! CarMax Sales Consultant responsibilities include: – Providing exceptional service throughout the customer’s experience. – Communicating effectively both in-person and over the phone to discover the customer’s wants and needs. – Serving as an advocate for CarMax by sharing what makes us the smart choice. – Navigating and using various provided computer programs as selling tools. – Consulting and guiding your customers to the appropriate next step based on their situation. – Facilitating steps of the sale, such as the vehicle appraisal process, taking test drives, and submitting finance applications. – Maintaining a working knowledge of CarMax products and appropriately recommending them to customers. – Reading, collecting, and transcribing data in order to complete accurate paperwork. – Seeking out opportunities for self-development, participating in training, and welcoming performance feedback. – Building and maintaining strong relationships and demonstrating excellent teamwork. – Maintaining the sales area so our vehicles and products are neatly and accurately displayed. This position may require other duties as assigned. For store positions, the responsibilities may vary by store. Anthony Altemoos Team C
$10.00 - $12.00 hourly
CarMax Roseville, CA, USA
Feb 03, 2020
Part time
As a part of our CarMax store purchasing team, a Buyer Assistant is responsible for vehicle optioning and imaging for the CarMax website, securing purchased vehicles, completing visual vehicle inspections as a part of the vehicle transfer process and working with the purchasing team to hold on-site auctions. A Buyer Assistant will also work with other departments to ensure that the needs of the business are met. A strong commitment to customer service, good communication skills and attention to detail is required for this position. Ideal candidates will come from various backgrounds including retail, restaurant service and other service oriented positions. This position requires the ability to work a flexible schedule including nights and weekends in a fast paced retail environment. Position also requires the ability to work indoors/outdoors in a hands-on environment. Successful performance can lead to excellent career opportunities with CarMax!       Team C Anthony Altemoos
CarMax San Jose, CA, USA
Feb 03, 2020
Full time
Description: Under general supervision, responsible for performing and documenting results of general vehicle repair for the mechanical reconditioning process. Responsibilities include diagnosing and repairing domestic and foreign vehicles, and will range from basic to advanced skills based on available positions. Must be able to work well in a team environment, provide outstanding customer service, and follow workplace cleanliness, organization, and process standards. Working Conditions Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions. Requires walking or standing for an extended periods of time. Flexible work hours with shifts that may include nights, weekends, holiday, and12-hour days. Wears CarMax clothing (acquired through company) at all times working in the store. Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas. Previous automotive experience required ASE certifications will be required for select positions. Auto Tech must read, interpret and transcribe data in order to maintain accurate records Required to perform multiple duties in a high-energy, fast-paced environment Lift objects that weigh as much as 50 lbs Speak and listen effectively in dealing with customers/associates, both in person and over the phone Required to have great attention to detail and have manual dexterity in both arms and hands       Team C Anthony Altemoos
CarMax San Diego, CA, USA
Feb 03, 2020
Full time
Description: Would you enjoy a job that has you working outside more than in? Do you want a professional opportunity that doesn’t have you dressing in a suit every day? As an Inventory Associate, you can enjoy a casual work environment in a team oriented, fast paced environment! Inventory Associate responsibilities include computerized tracking of inventory, receiving, staging and prepping inventory, quality control checks and facility and ground maintenance. Experience in a fast paced environment as well as previous inventory tracking responsibilities are a plus. Applicants must be open to work some nights and weekends as well as in all types of weather. If you are a motivated self starter who likes to stay busy and would enjoy a team atmosphere, you may be right for this position.       Team C Anthony Altemoos
$30,000 - $40,000 yearly
CarMax Murrieta, CA, USA
Feb 03, 2020
Full time
Responsibilities Include: – Providing exceptional service throughout the customer’s experience. – Communicating effectively both in-person and over the phone to discover the customer’s wants and needs. – Serving as an advocate for CarMax by sharing what makes us the smart choice. – Navigating and using various provided computer programs as selling tools. – Consulting and guiding your customers to the appropriate next step based on their situation. – Facilitating steps of the sale, such as the vehicle appraisal process, taking test drives, and submitting finance applications. – Maintaining a working knowledge of CarMax products and appropriately recommending them to customers. – Reading, collecting, and transcribing data in order to complete accurate paperwork. – Seeking out opportunities for self-development, participating in training, and welcoming performance feedback. – Building and maintaining strong relationships and demonstrating excellent teamwork. – Maintaining the sales area so our vehicles and products are neatly and accurately displayed. This position may require other duties as assigned. For store positions, the responsibilities may vary by store.       Team C Anthony Altemoos
$50,000 - $80,000 yearly
CarMax San Jose, CA, USA
Feb 03, 2020
Full time
General Summary: The Vehicle Condition Assessor (VCA) position is responsible for delivering exceptional customer service, assessing, recording, and communicating information about appraisals to Buyers/Sr. Buyers/Purchasing Managers for analysis, assisting with customer transfers, completing lot merchandising activities, securing vehicles, and assisting the Purchasing team with additional daily functions as needed. A VCA may also be responsible for various wholesale auction responsibilities. Principle Duties and Responsibilities: Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information about customer appraisals for a Buyer, Senior Buyer, or Purchasing Manager’s analysis. Accurate optioning of vehicles customer appraisals and CarMax inventory. Perform quality and timely imaging of inventory for CarMax.com. Complete vehicle secures, including reading and verifying appraisal sheet information for any discrepancies. Complete vehicle walk arounds including communicating information accurately and in a timely manner. Assist Purchasing Department with maintaining inventory and executing customer transfers. Partner with Inventory and Sales Departments to conduct lot merchandising, as needed. Assist the Purchasing Department with various other projects and office duties, as needed. Complete assigned tasks independently and follow up after completion. Job Specifications: Work requires ability to: Deliver exceptional customer service Ability to follow detailed, standardized processes to complete work. Read, interpret and transcribe data in order to maintain accurate records Multi-task in a high energy, fast-pace work environment Speak and listen effectively when dealing with internal and external customers Function effectively within other departments in a team-oriented environment Successfully complete New Associate Orientation Training Successfully complete Timekeeping Training for Hourly Associates Successfully complete all required online training Working Conditions: Requires walking, bending, kneeling or standing for extended periods of time Ability to work outdoors or in any inclement weather environment for several hours Flexible work hours with shifts that may include nights, weekends, holidays Requires CarMax work clothing to be worn at all times when working in the store (acquired through CarMax World)         Team C Anthony Altemoos
$10.00 - $16.00 hourly
CarMax Fresno, CA, USA
Feb 03, 2020
Full time
Description: Under general supervision, deliver exceptional customer service by supporting the ServiceDepartment by assisting customers on the phone and in person before, during and after service/repair processes.   Principle Duties andResponsibilities: · Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction. · Assist Customer Advisors/Service Consultants with customers when needed. · Answer basic service department questions, schedule service appointments, route customers’ calls. · Provide written messages to the responsible party in a timely manner. · Complete reminder calls for customers scheduled for an appointment · Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments · Contact customers with Repair Requests to schedule appointments · File repair orders and all supporting documentation daily. · Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines. · Ensure the loaner log and dealer tags are always in compliance with audit requirements.   Job Specifications: · Accountable to Associate 1 Competency Model · Demonstrate exceptional interpersonal, communication, and customer service skills. · Demonstrate exceptional telephone etiquette and active listening skills. · Execute Retail Service Standardized Work · Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. · Maintain or exceed the CarMax guidelines for customer satisfaction. · Read, interpret and transcribe data in order to maintain proper records. · Intermediate computer skills including spreadsheet knowledge. · Successfully work with associates in other departments within the store. · Perform multiple duties in a high-energy, fast-paced working environment. · Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone. · Stay current in CarMax provided training in all areas of the Service process. · Possess intermediate computer skills   WorkingConditions: · Primarily indoor environment; may include working at times in noisy conditions. · May require sitting or standing for extended periods of time. · Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days. · Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.       Team C Anthony Altemoos
$15.00 - $30.00 hourly
CarMax San Diego, CA, USA
Feb 03, 2020
Full time
Description Under general supervision, responsible for performing and documenting results of general vehicle repair for the mechanical reconditioning process. Responsibilities include diagnosing and repairing domestic and foreign vehicles, and will range from basic to advanced skills based on available positions. Must be able to work well in a team environment, provide outstanding customer service, and follow workplace cleanliness, organization, and process standards. Working Conditions Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions. Requires walking or standing for an extended periods of time. Flexible work hours with shifts that may include nights, weekends, holiday, and12-hour days. Wears CarMax clothing (acquired through company) at all times working in the store. Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas. Previous automotive experience required ASE certifications will be required for select positions. Auto Tech must read, interpret and transcribe data in order to maintain accurate records Required to perform multiple duties in a high-energy, fast-paced environment Lift objects that weigh as much as 50 lbs Speak and listen effectively in dealing with customers/associates, both in person and over the phone Required to have great attention to detail and have manual dexterity in both arms and hands  Team C Anthony Altemoos
$22,000 - $54,000 yearly
CarMax Roseville, CA, USA
Jan 22, 2020
Full time
General Summary: Under general supervision, the Automotive Emissions Technician performs State vehicle safety inspections and auto emissions tests per state and/or federal regulations.   Principle Duties and Responsibilities: Perform emissions tests using appropriate equipment and adhering to prescribed rules, standards and procedures Ensure that all vehicles meet CarMax Final Quality Standards. Provide outstanding customer service at all times. Maintain, repair, and clean special equipment   Job Specifications: Read, interpret and transcribe data in order to maintain accurate records. 2 Year automotive trade school degree or has minimum 2 years automotive experience Requires appropriate state emissions certification Work with and through associates of other departments within the Store. Perform additional duties in a high-energy, fast-paced working environment as requested by supervisor Possess above attention to detail and  demonstrate manual dexterity in both arms and hands Speak and listen to customers, associates and managers in person, on the phone, and/or on the radio. Lift objects that weigh as much as 50 lbs. Comply with CarMax, O.S.H.A., and EPA policies   Working Conditions: Combination of both indoor and outdoor environment; May include working at times in noisy and/or inclement weather conditions. May require walking or standing for an extended time. Variable work schedules with shifts that may include nights, weekends, holidays and extended hour days. Comply with all state, federal and company regulations, procedures and work rules. Anthony Altemoos
$13.00 - $15.00 hourly
CarMax Roseville, CA, USA
Jan 22, 2020
Full time
General Summary: Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes.     Principle Duties and Responsibilities: ♦ Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction. ♦ Assist Customer Advisors/Service Consultants with customers when needed.  ♦ Answer basic service department questions, schedule service appointments, route customers’ calls. ♦ Provide written messages to the responsible party in a timely manner. ♦ Complete reminder calls for customers scheduled for an appointment ♦ Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments ♦ Contact customers with Repair Requests to schedule appointments ♦ File repair orders and all supporting documentation daily. ♦ Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines. ♦ Ensure the loaner log and dealer tags are always in compliance with audit requirements.   Job Specifications: ♦ Accountable to Associate 1 Competency Model ♦ Demonstrate exceptional interpersonal, communication, and customer service skills. ♦ Demonstrate exceptional telephone etiquette and active listening skills.  ♦ Execute Retail Service Standardized Work  ♦ Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. ♦ Maintain or exceed the CarMax guidelines for customer satisfaction. ♦ Read, interpret and transcribe data in order to maintain proper records. ♦ Intermediate computer skills including spreadsheet knowledge.   Service Operator Job Description ♦ Successfully work with associates in other departments within the store. ♦ Perform multiple duties in a high-energy, fast-paced working environment. ♦ Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone. ♦ Stay current in CarMax provided training in all areas of the Service process.  ♦ Possess intermediate computer skills    Working Conditions: ♦ Primarily indoor environment; may include working at times in noisy conditions. ♦ May require sitting or standing for extended periods of time. ♦ Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days. ♦ Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas. ♦ Adhere to all CarMax policies including, but not limited to:  Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies. Anthony Altemoos
$37,000 - $40,000 yearly
CarMax Roseville, CA, USA
Jan 22, 2020
Full time
Delivering satisfaction, every day At CarMax, we want to give our customers a great experience, whether they are buying or selling a vehicle. And that starts with the way we collect and deliver inventory. As a Rollback driver for CarMax, you will need more than just loading and driving skills. Every day, you will engage with vendors and associates, ensuring the best possible experience for our customers.  And since we know time at home is important, we strategically develop routing to have our drivers home every night. What you will do – Essential responsibilities Load, transport and off-load CarMax vehicles at various locations to ensure the right vehicle is in the right place at the right time for our CarMax teams and customers Carry out daily equipment inspections to ensure our transport operations run smoothly and safely Maintain all necessary DOT logs and documentation   Be part of the team that’s driving up standards We’re setting new standards for the auto industry, and that includes the challenges and rewards offered at CarMax. Driving a company-owned truck, you will transport vehicles between vendors, distribution hubs and stores. More than a driver, you will be the face of CarMax, making the most of your strong communication and teamwork skills. In addition to true job satisfaction, you will enjoy a generous range of company benefits including paid vacation, medical and retirement plans, and car purchase discounts.   Qualifications and requirements Valid state-issued commercial driver’s license Class B (CDL) Driving record with no more than 6 penalty points within the last three years Ability to meet DOT-mandated medical qualification requirements Lift heavy objects and winch transported vehicles during the loading process Proficiency in operating a 10-speed transmission Willingness to work outdoors in various weather conditions Good communication skills Anthony Altemoos
$30,000 - $35,000 yearly
CarMax Elk Grove, CA, USA
Jan 22, 2020
Full time
When our vehicles shine, you will shine CarMax customers expect to choose from a range of vehicles that look good and meet CarMax’s high standards. Working alongside a team of experienced technicians, you will ensure the paintwork and interiors are finished to CarMax’s high standards. From replacing parts and sanding, to cleaning and waxing, we bring out the best in every vehicle. And we’ll help bring out the best in you too, with a clean, modern, climate-controlled environment where you can work comfortably all year. You will also enjoy a generous range of company benefits including paid vacation, medical and retirement plans, and car purchase discounts. What you will do – Essential responsibilities Complete cosmetic inspections of vehicles, noting what’s needed to transform them into cars we can be proud of and our customers will love Repair and replace small plastic and other parts to ensure everything about the vehicle is in good working order Perform paint retouching, post-paint finishing, waxing and buffing to make cars look as good as new Follow and promote CarMax’s high standards of safety, cleanliness and organization   Be part of a team that cares about customers and their cars Things move fast at CarMax, but our standards of quality remain high. Your job is to make sure that each car you work on meets these standards, with a look and feel as good as the last. Enthusiasm and attention to detail are vital in meeting that mark. Our teams rise to the challenge by respecting and sharing each other’s experience and knowledge, working together as a team to deliver great results.  Qualifications and requirements Experience in one or more of the following is preferred: washing, waxing, cleaning and buffing, masking, sanding, grinding and applying paint; removing and replacing small parts, carrying out minor repairs Manual dexterity and physical stamina, lift heavy objects, and walk and stand for extended periods of time Customer focus and attention to detail Possession of valid driver’s license Anthony Altemoos
$77,000 - $78,000 yearly
CarMax Elk Grove, CA, USA
Jan 22, 2020
Full time
Ensure every vehicle is one our customers can rely on Every vehicle that passes through a CarMax store is repaired and reconditioned to CarMax’s high standards. Automotive Technicians use their skills to diagnose, fix and prepare vehicles for our customers. Specializing in an area such as engines, steering and suspension, heating and air conditioning or brakes, you will be part of a skilled team that brings out the best in every vehicle. And we’ll help bring out the best in you too, with a clean, modern, climate-controlled environment. You will also enjoy a generous range of company benefits including paid vacation, medical and retirement plans, and vehicle purchase discounts. What you will do – Essential responsibilities Diagnose and repair vehicles to ensure customers can drive away feeling safe and at ease Work as part of a team to solve technical problems quickly and effectively Enhance your skills as an automotive mechanic across a wide range of domestic and foreign vehicles Follow and promote our high standards of safety, cleanliness and organization   We look after you the way you look after our cars CarMax technicians work in a fast-paced environment where motivation is key. Working together with other technicians you will solve problems, meet deadlines, and deliver great results. CarMax wants you to produce your best work, so we support our associates by providing the equipment you need to get the job done and the feedback that helps you get better every day. At CarMax, a good technician is more than a technical expert, they’re a great communicator too.   Qualifications and requirements Experience and ASE accreditation in one or more of the following: engine repair, steering and suspension, breaks, heating and air conditioning (including refrigerants and recycling) Knowledge of health and safety compliance Manual dexterity and physical stamina, lift heavy objects, and walk and stand for extended periods of time Manage multiple tasks in a fast-paced environment Good communication skills and attention to detail Possession of valid driver’s license Anthony Altemoos
$28,000 - $30,000 yearly
CarMax Elk Grove, CA, USA
Jan 22, 2020
Full time
Provide an iconic customer experience   Ensuring today’s customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will guide customers through the paperwork associated with vehicle sales and support the functions of all store departments. By handling administrative details for our store, you will ensure that our customers receive an iconic customer experience. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed, too. What you will do – Essential responsibilities Complete administrative tasks to support all store departments Provide customer service by greeting customers and guiding them through paperwork Communicate effectively with customers and business partners Maintain coverage at information desk and answer multi-line phone system   Learn and succeed as part of a team This is a high-energy office environment where you will work as a team to handle a wide range of customer interactions and make sure everything goes smoothly. Opening and closing the business office, completing financial transactions, and processing paperwork will require a high level of attention to detail. We work and learn as a team to prioritize the customer experience.   Qualifications and requirements Customer service experience Thrive in a fast-paced office environment Good listening skills and a strong customer focus Strong written and verbal communication skills Basic computer skills, including word processing and spreadsheets Anthony Altemoos