Quinn Group

  • Industry, CA, USA

Quinn is a goal-oriented company, striving to exceed our customers’ expectations everyday.

Our Vision: Top 5 by 100.
Our goal is to be one of North America’s top 5 Caterpillar dealers in customer loyalty, employee engagement and market share.

Our Mission: Help our customers succeed.
We help our customers succeed, by knowing it– understanding all we can about our products, our services and our customers’ needs; by owning it – taking personal responsibility in everything we do; and by sharing it – communicating promptly and regularly with our customers and our fellow employees.

Our Values:

  • Integrity
    • Tells the truth and is honest and forthcoming in all business transactions
    • Lives up to commitments by delivering on any promises he or she makes 
    • Takes personal responsibility for his or her own actions
    • Does the right thing, even when difficult or inconvenient
  • Relationships
    • Works hard to build mutually beneficial, lasting relationships with customers, teammates and partners
    • Build trust and respect by giving responsive and consistent service
    • “We are in the relationship business, we just happen to sell machines and engines.” – Ed Rapp, Caterpillar Group President
  • Teamwork
    • Knows how his or her role contributes to Company Vision, Values and Goals
    • Is responsible to carry out his or her role as a team member
    • Is willing to sacrifice personal gain for the team’s best interest
    • Shares ideas and solutions among all divisions, departments and locations
  • Respect
    • Respects other people’s opinions, and respects their property
    • Seeks, accepts and gives feedback in a positive manner
    • Treats people fairly, with dignity, and in a way he or she would like to be treated
    • Speaks positively about other people, departments and division
  • Quality
    • Takes pride in performance, doing it right the first time
    • Uses all available resources to deliver creative solutions
    • Maintains a professional appearance in self and work area
    • Meets or exceeds customers’ expectations
  • Service
    • Displays enthusiastic responsiveness to customers, co-workers, and partners
    • Is committed to responding quickly because our customers can’t afford to wait
    • Has a “can do” attitude in delivering what is promised
    • Anticipates customer, co-worker, partner and Company needs

Team A

Bruce Riley

Derrick Jaclkson

Hunter Affonso

Quinn Group Riverside, CA, USA
Mar 14, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0144   Job Description:   ESSENTIAL DUTIES AND RESPONSIBILITIES • Acts as principle internal contact for equipment manufacturers in resolving service/repair problems. • Provide written service/repair information from manufacturer, research technical service information when unavailable to service technicians from existing resources. • May write service/repair manuals or instructional briefs for use by technicians in resolving unique or unusual service/repair problems and other related activities.   EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) required. AA or AS degree desirable with two to three years related experience or training; or equivalent combination of education and experience. Quinn is an Equal Opportunity Employer M /F /V /DV   Bruce Riley
Quinn Group Sylmar, Los Angeles, CA, USA
Mar 14, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0140   Job Description:   Upgrade your Career! Become a Quinn Technician. You’ll have an opportunity to work with some of the most advanced and powerful equipment on earth • Total Rewards – Quinn offers competitive pay and benefits in addition to other rewards including profit sharing and training • Career Advancement - Ongoing technical and managerial training means dealer technicians follow exciting and fulfilling career paths • Advanced Training – Whether you’re a skilled or entry level technician, Quinn can provide you with education and training to further your career. • Pride in what you do – Your helping maintain and repair equipment that has an impact on your community • Great team environment – Quinn Company is a collaborative business that functions best as a team.   SUMMARY Repair of Caterpillar and/or related equipment or components, following established procedures and guidelines.   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. • Perform repairs with limited departmental supervision with higher level of responsibility for repair. • Possess tooling required by the service department. • Maintain good attendance and punctuality. • Disassemble and assemble machines/components. Recondition/repair as required. • Work overtime as required by workload and customer need. • Select proper tooling for any standard job and demonstrate proficiency with Cat diagnostic tools. • Perform diagnostics and organize appropriate repair procedures. • Successfully complete appropriate training sessions as required. • Demonstrate safe and proper application of hand, pneumatic and electric tools. • Perform tasks from verbal/written instructions and communicate effectively with supervisor and fellow employees. • Follow directions as given; follow company policies and procedures. • Build competencies and share skills with other technicians, retain acquired knowledge. • Treat customers and co-workers in a courteous and professional manner. • Be responsible and proactive for personal development and training requirements for growth. • Stay current with Cat product line. Utilize resources from Cat and Quinn Company. • Demonstrate and promote Quinn Company core values of Relationship, Integrity, Teamwork, Respect, Quality and Service. • Travel to other stores, customer sites and other dealer and Caterpillar facilities for work or training. • Work alternate shifts as required by workload and customer needs. • Work in the field as required by manager or supervisor.   Bruce Riley
Quinn Group Salinas, CA, USA
Mar 14, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0137 Job Description:   SUMMARY The Coordinator has primary responsibility for customer and technician communication, keeping current with the job status and communicating this status to the customer daily.   ESSENTIAL DUTIES AND RESPONSIBILITIES • Coordinates dispatch of field or shop technicians to work locations. • Technician time entry into Kronos • Reviews work in process, updating changes as they occur. • Maintains and expedites work orders and coordinates work flow. • Communicate work order status with the customer. • Responds to requests for service and assistance; meets commitments. • Work with customers in a professional manner ensuring their needs are met and obtain a positive NPS score. • Demonstrate professional communication with internal and external customers. • Order Caterpillar parts per customer job. • Actively quotes and sources parts from external vendors. • Manage and analyze WIP (work in progress) process and report. Identify whether it's a warranty issue or involve another department/outside vendor to do repairs or additional upgrades. • Provide customer with Time & Material estimates as needed. • Select proper technician for the job based on skill level. • Authorize technicians to purchase parts from outside vendors with or without a Quinn P.O. • Responsible for obtaining method of payment including cash transactions. • Maintenance of work orders and invoicing, meeting benchmarks of Last day of labor to Invoice and WIP turns. • A fit with Quinn Company's performance driven culture and values of Integrity, Teamwork, Respect, • Quality and Service. • Follow and understand MSHA & OSHA requirements. Know proper PPE and safety rules that apply to the job • Follow and understand mechanical, electrical, & hydraulic system safety procedures. Must be able to understand job environment and select technician with the proper qualifications • Manage work order collection issues and proactive responses to prevent write-off's. • Possess a general Machine and Weld Shop Product Support knowledge. • Support all branches for service requirements as required • Perform other duties as assigned by management.   Bruce Riley
Quinn Group City of Industry, CA, USA
Mar 14, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0105   Job Description:   SUMMARY The strategic-based and analytics-driven marketing team at Quinn Group, Inc. enables the company to increase sales through targeted marketing campaigns, initiatives, and sales support. The Marketing team assists in administration, development, and implementation of marketing programs for all branches and divisions of Quinn Group, Inc. by performing the following duties.   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. • Assists in executing strategic marketing plans to achieve corporate objectives for products and services • Assists with marketing programs to achieve stated objectives regarding revenue, profitability, and market share • Assists with planning and executing promotional activities including print, email marketing, electronic media, trade show, direct mail, point-of-purchase displays, and signage • Assists with development, production, and distribution of promotional and collateral materials to support sales and marketing programs • Assists with Quinn’s internet website with content development, updating, posting and ongoing maintenance • Plans and conducts market research to identify opportunities for increased sales • Assists with maintenance of customer database for internal and external mailing lists • Provides post event reports, analysis, and regular status reports on marketing programs • Assists with customer events, open houses, and community goodwill events • Assists with online customer inquiries, assigns sales leads to the sales force, and creates lead status reports • Support the development and implementation of Quinn’s strategic marketing platform through digital channels • Analyze marketing and sales data and report findings to the marketing, management and sales teams • Research competitive market strategies for competitors such as John Deere, Bobcat (Doosan), Volvo, Case/New Holland, Kubota, Komatsu, JCB, etc. – both at the national and local level • Collaborate with internal and external stakeholders to determine the “voice of the customer” • Study market segmentation and product differentiation strategies of other Caterpillar dealers • Research applicable trade organizations for potential partnership and/or sponsorship opportunities • Demonstrate and promote Quinn Group’s core values of Integrity, Teamwork, Respect, Quality, and Service   COMPENTENCIES Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things; Works well in group problem solving situations; Uses reason even when dealing with emotional topics; Manages difficult or emotional customer situations; Responds promptly to customer and employee needs; Solicits employee feedback to improve service; Responds to requests for service and assistance; Meets commitments. Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals; Uses time efficiently; Sets goals and objectives; Develops realistic action plans. Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Understands business implications of decisions; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests. Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed; Looks for ways to improve and promote quality; Applies feedback to improve performance.   EDUCATION and/or EXPERIENCE • Actively pursuing or recently completed a Bachelor’s or Master’s Degree in Marketing, Business Administration, International Business, or a related field. • Working knowledge of software such as Microsoft Office (Word, PowerPoint and Excel), the Adobe Creative Suite (InDesign, Photoshop, Illustrator, and Acrobat) web-design applications (e.g. HTML) or Google Analytics/AdWords. • Knowledge of current marketing concepts such as SWOT, SEM/SEO, PPC, social media, infographics, etc. • CRM and ERP system experience • Exposure to various areas of the marketing mix including: analytics, sales promotion, email marketing, print media, special events, web site, social media, bulk/direct mail, etc. • Community leadership and/or volunteer experience a plus. • Photography and/or videography experience helpful but not required. • Ability to analyze and present marketing and sales data • Bilingual a plus   Bruce Riley
Quinn Group Lancaster, CA, USA
Mar 14, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0133   Job Description:   Upgrade your Career! Become a Quinn Technician. You’ll have an opportunity to work with some of the most advanced and powerful equipment on earth • Total Rewards – Quinn offers competitive pay and benefits in addition to other rewards including profit sharing and training • Career Advancement - Ongoing technical and managerial training means dealer technicians follow exciting and fulfilling career paths • Advanced Training – Whether you’re a skilled or entry level technician, Quinn can provide you with education and training to further your career. • Pride in what you do – Your helping maintain and repair equipment that has an impact on your community • Great team environment – Quinn Company is a collaborative business that functions best as a team.   SUMMARY Repair of Caterpillar and/or related equipment or components, following established procedures and guidelines.   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. • Perform repairs with limited departmental supervision with higher level of responsibility for repair. • Possess tooling required by the service department. • Maintain good attendance and punctuality. • Disassemble and assemble machines/components. Recondition/repair as required. • Work overtime as required by workload and customer need. • Select proper tooling for any standard job and demonstrate proficiency with Cat diagnostic tools. • Perform diagnostics and organize appropriate repair procedures. • Successfully complete appropriate training sessions as required. • Demonstrate safe and proper application of hand, pneumatic and electric tools. • Perform tasks from verbal/written instructions and communicate effectively with supervisor and fellow employees. • Follow directions as given; follow company policies and procedures. • Build competencies and share skills with other technicians, retain acquired knowledge. • Treat customers and co-workers in a courteous and professional manner. • Be responsible and proactive for personal development and training requirements for growth. • Stay current with Cat product line. Utilize resources from Cat and Quinn Company. • Demonstrate and promote Quinn Company core values of Relationship, Integrity, Teamwork, Respect, Quality and Service. • Travel to other stores, customer sites and other dealer and Caterpillar facilities for work or training. • Work alternate shifts as required by workload and customer needs. • Work in the field as required by manager or supervisor.   Bruce Riley
Quinn Group Adelanto, CA, USA
Mar 14, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0128   Job Description:   SUMMARY Rents, and sells Caterpillar and Allied equipment / products to maximize revenue; effectively services the rental and sales needs of current and prospective customers from small hand tools and contractor supplies to large earthmoving, and industrial equipment.   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. • Rental customer service activities: take calls, answers questions, quotes rates. • Assists customers choose correct equipment size, mix, and model for application and jobsite requirements. • Promotes the use of Caterpillar products for all rental needs. • Maintains proactive / creative posture to increase rental sales activity and profitability. • Ensures accurate and timely rental transactions: invoicing, insurance verification, credit checks, payment terms, etc. • Schedules / coordinates equipment hauling in support customers' needs through appropriate channels; processes billing. • Updates rental transactions and related information into Rentalman database • Performs rental equipment check-in / check-out. • Coordinates / schedules maintenance and repairs with Service Department; monitors repair status and costs. • Works with Service Department to ensure equipment abuse by customers are identified and billed accordingly. • Investigates and resolves customer problems with equipment deliveries, repairs, billing, and related logistics. • Makes recommendations to management regarding changes in the rental fleet mix and equipment needs to maximize revenue. • Assists outside Sales Representatives as necessary. • Ensures good housekeeping standards are maintained. • Assists with other counter operations and rental store functions as needed and requested by store manager. • Advises management of significant competitive sales and rental activities. • Represents Quinn Rental Services in a professional manner that promotes the goals and values set forth by Quinn Company and the Caterpillar organization.   Bruce Riley
Quinn Group Bakersfield, CA, USA
Mar 14, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0132 Job Description:   SUMMARY Sells/leases Massey Ferguson, Challenger and allied agricultural equipment and services within an assigned territory.   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. • Responsible for all sales activities to include lead generation, prospecting, developing proposals and participation in and closing of the sale. Expected to participate in all opportunities with assigned accounts/territory. • Establishes relationships with Agriculture customers in a designated territory. Interacts with existing and prospective customers in an effort to understand their needs and provide value added solutions. • Demonstrates and explains the features, advantages and benefits of our products and solutions. • Completes all the necessary reporting via reports and/or CRM system to create records of all customer contacts, sales calls and opportunities won and lost. • Collaborates with marketing staff to develop marketing materials, sales strategies and promotions to increase sales and promote Ag Equipment products. • Joins and participates in industry associations and proactively seeks new relationships. Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, and other sources. • Develops and maintains relationships with purchasing contacts. • Monitors market conditions, competitor’s products and pricing. • Forecasts annual territory sales. • Meets or exceeds minimum required contact (objective based and value added) with all assigned accounts to continue relationships and enhance knowledge of customers’ business activity and promote recent advances in the machine industry. • Maintains an accurate customer, activity and machine population information database. • Negotiates prices, credit terms and calculates financing options with customers; prepares sales contracts for orders obtained. • Assists customer with establishment and maintenance of credit account in accordance with company credit policies. • Processes sales related documents for programs and incentives. • Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules. Investigates and resolves customer problems with deliveries. • Assists customers with service and/or warranty issues. • Communicates understanding and support of Quinn’s organizational goals. Interact effectively with individuals and departments throughout the company in order to improve overall company performance. • Works safely at all times. Adheres to all applicable safety policies. Complies with all company policies, procedures, standards, and values. ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0132 Job Description:   SUMMARY Sells/leases Massey Ferguson, Challenger and allied agricultural equipment and services within an assigned territory.   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. • Responsible for all sales activities to include lead generation, prospecting, developing proposals and participation in and closing of the sale. Expected to participate in all opportunities with assigned accounts/territory. • Establishes relationships with Agriculture customers in a designated territory. Interacts with existing and prospective customers in an effort to understand their needs and provide value added solutions. • Demonstrates and explains the features, advantages and benefits of our products and solutions. • Completes all the necessary reporting via reports and/or CRM system to create records of all customer contacts, sales calls and opportunities won and lost. • Collaborates with marketing staff to develop marketing materials, sales strategies and promotions to increase sales and promote Ag Equipment products. • Joins and participates in industry associations and proactively seeks new relationships. Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, and other sources. • Develops and maintains relationships with purchasing contacts. • Monitors market conditions, competitor’s products and pricing. • Forecasts annual territory sales. • Meets or exceeds minimum required contact (objective based and value added) with all assigned accounts to continue relationships and enhance knowledge of customers’ business activity and promote recent advances in the machine industry. • Maintains an accurate customer, activity and machine population information database. • Negotiates prices, credit terms and calculates financing options with customers; prepares sales contracts for orders obtained. • Assists customer with establishment and maintenance of credit account in accordance with company credit policies. • Processes sales related documents for programs and incentives. • Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules. Investigates and resolves customer problems with deliveries. • Assists customers with service and/or warranty issues. • Communicates understanding and support of Quinn’s organizational goals. Interact effectively with individuals and departments throughout the company in order to improve overall company performance. • Works safely at all times. Adheres to all applicable safety policies. Complies with all company policies, procedures, standards, and values.   Bruce Riley
Quinn Group Indio, CA, USA
Mar 13, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0126   Job Description:   SUMMARY Purchases, stores, and issues parts for earthmoving equipment.   ESSENTIAL DUTIES AND RESPONSIBILITIES • Utilize necessary shop manuals to ascertain type and specification of parts. • Develop and maintain business relationships with vendors to order and expedite the delivery of parts through meeting with vendors, making telephone calls, sending telegraphs, or contacting vendors by mail to ensure quality customer service is provided. • Compares invoices against requisitions to verify quality and quantity of merchandise received. • Maintain an inventory of parts issued to workers upon request. • Maintain parts inventory lists through accurately tracking records for parts received and issued, paying close attention to detail and taking the initiative to resolve problems that may arise. • Requisitions parts from central parts department.   Bruce Riley
Quinn Group Selma, CA, USA
Mar 13, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0116   Job Description:   Upgrade your Career! Become a Quinn Technician. You’ll have an opportunity to work with some of the most advanced and powerful equipment on earth • Total Rewards – Quinn offers competitive pay and benefits in addition to other rewards including profit sharing and training • Career Advancement - Ongoing technical and managerial training means dealer technicians follow exciting and fulfilling career paths • Advanced Training – Whether you’re a skilled or entry level technician, Quinn can provide you with education and training to further your career. • Pride in what you do – Your helping maintain and repair equipment that has an impact on your community • Great team environment – Quinn Company is a collaborative business that functions best as a team.   SUMMARY Repair of MCFA, (Cat Lift Truck) Allied and related equipment or components, following established procedures and guidelines.   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Primary Duties: • Perform repairs under direct departmental supervision. • Possess tooling required by the service department. • Maintain good attendance and punctuality. • Work overtime as required by workload and customer needs. • Demonstrate safe and proper application of hand, pneumatic and electric tools. • Assist qualified technicians in repair tasks such as removal, installation and repair of components/machines. • Perform tasks from verbal/written instructions and communicate effectively with supervisor and fellow employees. • Follow directions as given; follow company policies and procedures. • Build competencies and share skills with other technicians and retain acquired knowledge. • Treat customers and co-workers in a courteous and professional manner. • Be responsible and proactive for personal development and training requirements for growth. • Successfully complete appropriate training sessions as required. • Stay current with MCFA and Allied product lines. • Demonstrate and promote Quinn Company core values of Integrity, Teamwork, Respect, Quality and Service. • Other duties as assigned by manager, supervisor or lead person   Bruce Riley
Quinn Group City of Industry, CA, USA
Mar 13, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0117   Job Description:   SUMMARY The Coordinator has primary responsibility for customer and technician communication, keeping current with the job status and communicating this status to the customer daily.   ESSENTIAL DUTIES AND RESPONSIBILITIES • Coordinates dispatch of field or shop technicians to work locations. • Technician time entry into Kronos • Reviews work in process, updating changes as they occur. • Maintains and expedites work orders and coordinates work flow. • Communicate work order status with the customer. • Responds to requests for service and assistance; meets commitments. • Work with customers in a professional manner ensuring their needs are met and obtain a positive NPS score. • Demonstrate professional communication with internal and external customers. • Order Caterpillar parts per customer job. • Actively quotes and sources parts from external vendors. • Manage and analyze WIP (work in progress) process and report. Identify whether it's a warranty issue or involve another department/outside vendor to do repairs or additional upgrades. • Provide customer with Time & Material estimates as needed. • Select proper technician for the job based on skill level. • Authorize technicians to purchase parts from outside vendors with or without a Quinn P.O. • Responsible for obtaining method of payment including cash transactions. • Maintenance of work orders and invoicing, meeting benchmarks of Last day of labor to Invoice and WIP turns. • A fit with Quinn Company's performance driven culture and values of Integrity, Teamwork, Respect, • Quality and Service. • Follow and understand MSHA & OSHA requirements. Know proper PPE and safety rules that apply to the job • Follow and understand mechanical, electrical, & hydraulic system safety procedures. Must be able to understand job environment and select technician with the proper qualifications • Manage work order collection issues and proactive responses to prevent write-off's. • Possess a general Machine and Weld Shop Product Support knowledge. • Support all branches for service requirements as required • Perform other duties as assigned by management.   Bruce Riley
Quinn Group Selma, CA, USA
Mar 13, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0118   Job Description:   SUMMARY The goal of the ISR is to re-establish, qualify and maintain contact with small to medium-sized customers in all industries to increase sales of machines, parts and service solutions. These are typically customers with, however, not limited to, 0-6 pieces of equipment.   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. • Account Qualification and Update: The ISR will proactively manage an account base in assigned territories using the telephone as his/her primary tool. ISR will qualify accounts, update the customer’s complete account information and begin developing the relationship. • Maintain Call Cycle: ISR will strive to maintain a minimum of 120 calls per week, spending four days per week on the telephone and utilizing the fifth day for personal training and development. • Maintain Accurate Account Database: ISR will maintain accurate customer account information and machine population. This allows the targeting of specific customers for sales and promotions and the tracking of specific account and territory goals. • Promote Dealership Services: Promote all aspects of the Dealership, selling machines, parts, service, labor, customer service agreements. • Lead development: Develop and qualify machine and/or parts and service leads and where applicable, forward to the Dealership outside sales organization. • Sales and Customer Satisfaction: Through Needs Analysis process, determine individual customer’s needs and provide solutions to meet them. • Relationship Building: The ISR is the single point of contact from the Dealer to the customer. The ISR’s ability to develop a strong positive relationship with his/her customers and fellow employees (PSSR/machine/engine sales reps) is critical for success. • Personal Development: Ongoing process encompassing goal setting and setting attainable monthly and yearly objectives intended to reinforce continuous improvement and achievement toward company goals. The ISR is expected to complete the Dealership’s ISR training programs. • A fit with Quinn Company’s performance driven culture and values of Integrity, Teamwork, Respect for People, Quality and Customer Service   Bruce Riley
Quinn Group City of Industry, CA, USA
Mar 13, 2019
Full time
  ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0119 Job Description:   SUMMARY Responsible for the coverage, retention, development and satisfaction of a specific group of customers in a specific sales territory as defined by the company. Combined with the ability to utilize company wide resources to create solutions for the customer to with the goal of increasing sales.   ESSENTIAL DUTIES AND RESPONSIBILITIES • Evaluates customer service needs, conducts track machine inspections, estimates repair time and cost, completes quotes and call reports. • Assist with machine repair schedule and the resolution process of service problems when necessary. • Be familiar with and proficient with company provided tools, i.e. • Ultrasonic Wear Indicator, and others as required. • Assists customer with establishment and maintenance of credit account.   Bruce Riley
Quinn Group Riverside, CA, USA
Mar 13, 2019
Full time
SUMMARY The Hose Press operator must possess the knowledge to properly identify hose and couplings, make new hose assemblies and recover reusable couplings. This includes properly identifying mobile industrial hydraulic hose assemblies. Special attention must be given to properly identify compatibility of couplings and hoses. In addition to these duties, the qualified candidate will be responsible for receiving, storing, and distributing material, tools, equipment, and products within establishments by performing the following duties:   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include, but are not limited to the tasks listed below. Other duties may be assigned as necessary by the supervisor. • Reads customer order, work order, shipping order, or requisition to determine items to be moved, gathered, distributed or assembled. • Process backorders per company guidelines as needed for items required to complete the customer's hose assembly. • Transfer materials and items from receiving or production areas to storage or to other designated areas. • Sort hoses to be rebuilt. Use DBS to charge a customer for the items used in the rebuilding process. • Apply applicable fees to the customer's order. • Sorts and places materials or items on racks, shelves, or in bins according to predetermined sequence such as size, type, style, color, or product code. • Fill requisitions, work orders, or requests for fabricated hoses or other stock items. • Assembles customer orders and places orders on pallets or shelves, or transports completed orders to packing station or shipping department. • Marks hose assemblies with identifying information as per company guidelines. • Records amounts of materials or items received or distributed. • Drives vehicle to transport stored items from warehouse to destination or to pick up items from several locations for shipment as needed. • Maintains inventory records. Maintains warehouse and work area clean at all time. • Maintains strict adherence to Caterpillar's contamination control guidelines when fabricating hose assemblies. • Performs routine maintenance on the tooling located within the Hose Assembly Area. • Maintain the Hose Assembly Area in accordance to Caterpillar's established ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0125     Bruce Riley
Quinn Group City of Industry, CA, USA
Mar 13, 2019
Full time
Performs housekeeping, material handling, and basic maintenance duties to assist in the efficient operation of the store.   ESSENTIAL DUTIES AND RESPONSIBILITIES • Performs general housekeeping duties of equipment storage areas, core processing areas and grounds. • Assists customers and employees in the loading and unloading of equipment, core returns and core shipments. • Answer customer questions regarding equipment, core credits and other purchases. • Check-in and out equipment as directed and within established guidelines. • Conveys materials and items as directed to designated areas within the facility. • Performs daily yard inspection and supplies report. • Performs monthly Sales Department inventory process. • Operates material handling equipment, cranes, or vehicles safely and performs daily maintenance as directed. • Identifies and operates CAT and related lines of equipment. • Processes and tracks all Cat and all related lines of components and cores. • Prepares shipments and performs cross dock services for other branch locations core shipments. • Communicates the reception of new deliveries. • Coordinates the application of new equipment identification numbers. • Reports to Parts Manager on core return volume and accuracy. ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0123   Bruce Riley
Quinn Group Lake Forest, CA, USA
Mar 13, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0108 Job Description:   Upgrade your Career! Become a Quinn Technician. You’ll have an opportunity to work with some of the most advanced and powerful equipment on earth • Total Rewards – Quinn offers competitive pay and benefits in addition to other rewards including profit sharing and training • Career Advancement - Ongoing technical and managerial training means dealer technicians follow exciting and fulfilling career paths • Advanced Training – Whether you’re a skilled or entry level technician, Quinn can provide you with education and training to further your career. • Pride in what you do – Your helping maintain and repair equipment that has an impact on your community • Great team environment – Quinn Company is a collaborative business that functions best as a team.   Summary: The Electric Power Generator Service Technician has primary responsibility on site as a lead technician, acting as job liaison between service and the customer. Provides project technical and administrative oversight during assigned service execution on service jobs, through unto their completion. Supports Commercial Services through scheduled job performance on Caterpillar Commercial Engines and Electric Power Generation (EPG) products to include, but not be limited to: Generator sets, automatic transfer switches, uninterruptible power supplies, and switch gear equipment. Individual performs technical duties under service management established process flows & accountability structure. Position maintains the ability and knowledge to provide on the job performance of all duties independently and unassisted on all assigned small to large projects, experience in alternative fuels such as propane, natural gas, landfill gas, and co-generation applications, posses performance & ability in test procedures such as load banking, megger testing, block loading, and paralleling of generators. An EPG Technician primarily works on Caterpillar & competitive product lines providing maintenance & repairs on defective customer equipment. An EPG Technician actively works as a team leader, a mentor in the daily performance of their duties, and provides regional service support as required by our customer's needs. Position demands multilevel coordination, concise documentation, and complex technical communications between local service staff and our customers.A successful candidate is required to have the technical ability to inspect, service, troubleshoot, test, analyze, diagnose, document, and remedy deficiencies through repair on electric powered equipment, components, and operating systems extending across multiple Caterpillar and competitor product lines. This includes the ability to accurately define, measure, identify, investigate, repair, & resolve customer's equipment complaints & malfunctions. Upon being trained one should be able to discern with relative accuracy between actual covered product warranty and non-covered repairs based upon the cause of failure. Individual should be able to become proficient at providing up-sell opportunities on all Caterpillar products and services offered through Quinn Power Systems Commercial Engine Services   Essential Duties and Responsibilities: While others may be assigned, essential duties and responsibilities include: • Assists the EPG Supervisor by maintaining appropriate project coverage; as the responsible lead technician for daily oversight and productivity of assigned jobs. • Maintain the ability to manage, organize, plan, and delegate specific courses of action through until completion to achieve assigned objectives and business unit mandates. • Assists the EPG Supervisor by communicating and updating project action plans to the customer and Supervisor frequently to ensure that we are meeting project commitments as communicated Identify customer, verbally communicate issue, write report on issue, and gain a written pre-approval for quote estimates through the Supervisor on any additional costs outside the approved scope of work from the original project job, prior to service execution, or the order of any parts; whenever there is need for additional scopes of work and related charges to be added to the customer by way of a change order to the existing purchase order • Communicates with EPG Supervisor as needed for clarification during the review process of service sales jobs and time cards, to ensure that all parts, labor, and miscellaneous charges are captured and accurately accounted for and posted on the appropriate job segments. • Executes tasks of pre-assigned & emergency work orders by schedule date, customer name, service scope, locates staged parts, checks for special instructions, travels to job site, performs job, provides detailed computerized service reports, time cards, digital photos, makes additional recommendations, & maintains tagged parts required for acceptance of warranty. • Maintains company owned service vehicle, ensuring timely maintenance, repair, & clean appearance to support a professional image, to be documented by company hand receipt Maintains company owned property such as: laptop computer, printer, MIFI, specialty tools, keys, all to be documented by company hand receipt. • Maintains & utilizes Company provided training & equipment for OSHA 1910 Electrical, NFPA70E Arc Flash, Lock Out Tag Out, and uses provided training and Personal Protective Equipment with profiency. Performs daily electrical safety & planning meetings as well as site inspections before starting on jobs.   Bruce Riley
Quinn Group Foothill Ranch, Lake Forest, CA, USA
Mar 13, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0104   Job Description:   Upgrade your Career! Become a Quinn Technician. You’ll have an opportunity to work with some of the most advanced and powerful equipment on earth • Total Rewards – Quinn offers competitive pay and benefits in addition to other rewards including profit sharing and training • Career Advancement - Ongoing technical and managerial training means dealer technicians follow exciting and fulfilling career paths • Advanced Training – Whether you’re a skilled or entry level technician, Quinn can provide you with education and training to further your career. • Pride in what you do – Your helping maintain and repair equipment that has an impact on your community • Great team environment – Quinn Company is a collaborative business that functions best as a team.   SUMMARY Repair of Caterpillar and/or related equipment or components, following established procedures and guidelines.   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. • Perform repairs with limited departmental supervision with higher level of responsibility for repair. • Possess tooling required by the service department. • Maintain good attendance and punctuality. • Disassemble and assemble machines/components. Recondition/repair as required. • Work overtime as required by workload and customer need. • Select proper tooling for any standard job and demonstrate proficiency with Cat diagnostic tools. • Perform diagnostics and organize appropriate repair procedures. • Successfully complete appropriate training sessions as required. • Demonstrate safe and proper application of hand, pneumatic and electric tools. • Perform tasks from verbal/written instructions and communicate effectively with supervisor and fellow employees. • Follow directions as given; follow company policies and procedures. • Build competencies and share skills with other technicians, retain acquired knowledge. • Treat customers and co-workers in a courteous and professional manner. • Be responsible and proactive for personal development and training requirements for growth. • Stay current with Cat product line. Utilize resources from Cat and Quinn Company. • Demonstrate and promote Quinn Company core values of Relationship, Integrity, Teamwork, Respect, Quality and Service. • Travel to other stores, customer sites and other dealer and Caterpillar facilities for work or training. • Work alternate shifts as required by workload and customer needs. • Work in the field as required by manager or supervisor.   Bruce Riley
Quinn Group Sacramento, CA, USA
Mar 13, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0099   Job Description:   SUMMARY Loads, secures, drives, and unloads heavy equipment tractor-trailer rig to deliver and pick up equipment and components at customer locations, company facilities, and suppliers.   ESSENTIAL DUTIES AND RESPONSIBILITIES • Maintains California Class A driver's license, acceptable driving record and current medical card; • Properly utilizes company vehicle; operates in compliance with DMV rules and regulations; Participates in U.S. Department of Transportation drug and alcohol testing program; • Performs basic safety and operational vehicle inspections before and after each trip; • Performs daily / routine maintenance and / or mechanical repairs of assigned truck as skill and time allows; • Operates a variety of equipment in order to move them on, properly secure, and remove from the trailer at destination; • Demonstrates basic equipment operation to customers as required; • Uses material handling equipment (pallet jack, forklift, crane, etc.) to load and unload vehicle; • Uses road maps for efficient and timely transportation; • Maintains proper permits, bills of lading, invoices and other forms to account for pick up and deliveries; • Maintains accurate logbook records; Works flexible schedule in order to meet the needs of the Company and the customer.   Bruce Riley
Quinn Group Foothill Ranch, Lake Forest, CA, USA
Mar 12, 2019
Full time
SUMMARY Repair of Caterpillar and/or related equipment or components, following established procedures and guidelines.   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. • Perform repairs with limited departmental supervision with higher level of responsibility for repair. • Possess tooling required by the service department. • Maintain good attendance and punctuality. • Disassemble and assemble machines/components. Recondition/repair as required. • Work overtime as required by workload and customer need. • Select proper tooling for any standard job and demonstrate proficiency with Cat diagnostic tools. • Perform diagnostics and organize appropriate repair procedures. • Successfully complete appropriate training sessions as required. • Demonstrate safe and proper application of hand, pneumatic and electric tools. • Perform tasks from verbal/written instructions and communicate effectively with supervisor and fellow employees. • Follow directions as given; follow company policies and procedures. • Build competencies and share skills with other technicians, retain acquired knowledge. • Treat customers and co-workers in a courteous and professional manner. • Be responsible and proactive for personal development and training requirements for growth. • Stay current with Cat product line. Utilize resources from Cat and Quinn Company. • Demonstrate and promote Quinn Company core values of Integrity, Teamwork, Respect, Quality and Service. • Travel to other stores, customer sites and other dealer and Caterpillar facilities for work or training. • Work alternate shifts as required by workload. • Work in the field as required by manager or supervisor. ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0100     Bruce Riley
Quinn Group Lake Forest, CA, USA
Mar 12, 2019
Full time
Requisition # 19-0101 Job Description:   Quinn Company is seeking a professional Executive Assistant with very strong professional communication skills, impeccable organization and administrative skills, a high sense of urgency, proactive, and unquestioned confidentiality. Must be a self-starter and able to work with minimal supervision. Position will provide administrative and accounting support for the executive team at Quinn.   ESSENTIAL DUTIES AND RESPONSIBILITIES • Bookkeeping and invoice processing (personal and company). • Banking responsibility, check writing. • Plan, prepare, and ensure flawless execution of business meetings, various social events and agendas. • Preparing and processing payroll for 5-10 employees. • Draft and prepare letters, memos and other correspondence. • Prepare and ensure accurate processing of expense and business mileage reports. • Prepare business reports utilizing Word, Excel and Power Point. • Maintain various calendars for executives. • Business and personal travel for Owner/CEO and Executive Team. • Protect department and company confidentiality issues. • Perform special projects, as assigned. LANGUAGE SKILLS • Must be able to read, analyze, and interpret the most complex documents and understand accounting and financial processes. • Must have excellent verbal and written communication skills. Should have the ability to make effective presentations to senior management. SKILLS • Must possess excellent organization, problem solving, and time management skills. • Organizational awareness; ability to interact with internal and external clients at all levels. • Professional demeanor with an ability to effectively manage multiple tasks, meet deadlines and adjust to changing priorities with continued attention to detail while demonstrating poise, tact, and diplomacy. • Must be able to maintain strict confidentiality and be able to respond to work requirements with a highly developed sense of urgency. • Must be a self-starter, and able to work with minimal supervision. • Must have excellent computer skills and experience using all of the Microsoft Office products (Excel, Word, and Power Point). • Experience with Quicken and QuickBooks is preferred but not required. • Bookkeeping and Payroll experience is preferred. • Notary Public strongly preferred   PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk and talk or hear. The employee frequently is required to stand and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 15 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision.     Bruce Riley
Quinn Group Riverside, CA, USA
Mar 12, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0102   Job Description:   Upgrade your Career. Become a Quinn Technician! You’ll have an opportunity to work with some of the most advanced and powerful equipment on earth • Total Rewards – Quinn offers competitive pay and benefits in addition to other rewards including profit sharing and training • Career Advancement - Ongoing technical and managerial training means dealer technicians follow exciting and fulfilling career paths • Advanced Training – Whether you’re a skilled or entry level technician, Quinn can provide you with education and training to further your career. • Pride in what you do – Your helping maintain and repair equipment that has an impact on your community • Great team environment – Quinn Company is a collaborative business that functions best as a team.   SUMMARY Repair or reconditioning of Caterpillar components to include: Engine, transmissions, hydraulic pumps and valves, following established procedures and guidelines.   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. • Recondition components with limited or no departmental supervision with higher level of responsibility for repair • Exemplary performer by providing proactive leadership role for the entire service department. • Mentor and train technicians within the service department. • Assume ownership of difficult customer issues while maintaining integrity with Quinn Company and Caterpillar • Effectively interact with customers in a professional manner. Reassure customer of positive outcome with Caterpillar and Quinn company • Effective interaction with other departments such as sales and parts • Maintain positive behavior as a representative for Quinn Company and Caterpillar • Possess tooling required by the service department. • Maintain good attendance and punctuality. • Disassemble and assemble machines/components. Recondition/repair as required. • Work overtime as required by workload and customer need • Select proper tooling for any standard job and demonstrate proficiency with Cat diagnostic tools. • Successfully complete appropriate training sessions as required. • Demonstrate safe and proper application of hand, pneumatic and electric tools. • Assist other technicians in repair tasks such as removal, installation and repair of components/machines. • Perform tasks from verbal/written instructions and communicate effectively with supervisor and fellow employees. • Follow directions as given; follow company policies and procedures • Retain acquired knowledge; build competencies and share skills with other technicians. • Be responsible for personal development and training requirements for growth • Stay current with Cat product line. Utilize resources from Cat and Quinn Company. • Demonstrate and promote Quinn Company core values of Integrity, Teamwork, Respect, Quality and Service. • Travel to other stores, customer sites, other dealer and Caterpillar facilities for work or training • Work alternate shifts a required by workload and customer needs • Work in the field as required by manager or supervisor   Bruce Riley