Quinn Group

  • Industry, CA, USA

Quinn is a goal-oriented company, striving to exceed our customers’ expectations everyday.

Our Vision: Top 5 by 100.
Our goal is to be one of North America’s top 5 Caterpillar dealers in customer loyalty, employee engagement and market share.

Our Mission: Help our customers succeed.
We help our customers succeed, by knowing it– understanding all we can about our products, our services and our customers’ needs; by owning it – taking personal responsibility in everything we do; and by sharing it – communicating promptly and regularly with our customers and our fellow employees.

Our Values:

  • Integrity
    • Tells the truth and is honest and forthcoming in all business transactions
    • Lives up to commitments by delivering on any promises he or she makes 
    • Takes personal responsibility for his or her own actions
    • Does the right thing, even when difficult or inconvenient
  • Relationships
    • Works hard to build mutually beneficial, lasting relationships with customers, teammates and partners
    • Build trust and respect by giving responsive and consistent service
    • “We are in the relationship business, we just happen to sell machines and engines.” – Ed Rapp, Caterpillar Group President
  • Teamwork
    • Knows how his or her role contributes to Company Vision, Values and Goals
    • Is responsible to carry out his or her role as a team member
    • Is willing to sacrifice personal gain for the team’s best interest
    • Shares ideas and solutions among all divisions, departments and locations
  • Respect
    • Respects other people’s opinions, and respects their property
    • Seeks, accepts and gives feedback in a positive manner
    • Treats people fairly, with dignity, and in a way he or she would like to be treated
    • Speaks positively about other people, departments and division
  • Quality
    • Takes pride in performance, doing it right the first time
    • Uses all available resources to deliver creative solutions
    • Maintains a professional appearance in self and work area
    • Meets or exceeds customers’ expectations
  • Service
    • Displays enthusiastic responsiveness to customers, co-workers, and partners
    • Is committed to responding quickly because our customers can’t afford to wait
    • Has a “can do” attitude in delivering what is promised
    • Anticipates customer, co-worker, partner and Company needs

Team A

Bruce Riley

Derrick Jaclkson

Hunter Affonso

Quinn Group Salinas, CA, USA
Aug 12, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0404   Job Description:   ESSENTIAL DUTIES AND RESPONSIBILITIES • Has primary responsibility for directly managing technicians and resolving any service issues that arise on a day-to-day basis. • Schedules service department work activities among technicians, monitors work for completeness and timeliness, responds to customer service scheduling needs. • Works closely with the Service Manager and Coordinators as an internal resource to the customer.   EDUCATION and/or EXPERIENCE Associates degree in Business or Technical discipline. Three to four years related experience and/or training; or equivalent combination of education and experience. Experience to include supervisory and computer skills, and general mechanical service abilities.   Bruce Riley
Quinn Group Oxnard, CA, USA
Aug 12, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0403   Job Description:   SUMMARY Sells company engine parts and service programs by performing the following duties.   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. • Develops and maintain relationships with customers. • Assists customers with service and/or warranty issues. • Evaluates customer service needs and estimates time and cost. • Schedules engines for repair. • Develops customer maintenance programs. • Resolves customer service problems. • Test-operates engines at customer work site. • Sells engine maintenance and repair services. • Assists customer with establishment and maintenance of credit account.   EDUCATION and/or EXPERIENCE One year certificate from college or technical school and two to three years related experience and/or training; or equivalent combination of education and experience.   Bruce Riley
$45,000 - $65,000 yearly
Quinn Group Santa Maria, CA, USA
Aug 12, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0410     Job Description:   Upgrade your Career. Become a Quinn Technician! You’ll have an opportunity to work with some of the most advanced and powerful equipment on earth • Total Rewards – Quinn offers competitive pay and benefits in addition to other rewards including profit sharing and training • Career Advancement - Ongoing technical and managerial training means dealer technicians follow exciting and fulfilling career paths • Advanced Training – Whether you’re a skilled or entry level technician, Quinn can provide you with education and training to further your career. • Pride in what you do – Your helping maintain and repair equipment that has an impact on your community • Great team environment – Quinn Company is a collaborative business that functions best as a team.   SUMMARY Field service repair of Caterpillar and/or related equipment or components, following established procedures and guidelines. Troubleshoot and diagnose malfunctions and failures of machine and engine repair. Accept all out of town assignments that may require overnight stay.   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. • Perform repairs with limited or no departmental supervision with higher level of responsibility for repair • Exemplary performer by providing proactive leadership role for the entire service department. • Mentor and train technicians within the service department. • Assume ownership of difficult customer issues while maintaining integrity with Quinn Company and Caterpillar • Effectively interact with customers in a professional manner. • Effective interaction with other departments such as sales and parts • Maintain positive behavior as a representative for Quinn Company and Caterpillar • Possess tooling required by the service department. • Maintain good attendance and punctuality. • Disassemble and assemble machines/components. Recondition/repair as required. • Work overtime as required by workload and customer need • Select proper tooling for any standard job and demonstrate proficiency with Cat diagnostic tools. • Perform diagnostics and organize appropriate repair procedures. • Successfully complete appropriate training sessions as required. • Demonstrate safe and proper application of hand, pneumatic and electric tools. • Assist other technicians in repair tasks such as removal, installation and repair of components/machines. • Perform tasks from verbal/written instructions and communicate effectively with supervisor and fellow employees. • Follow directions as given; follow company policies and procedures • Retain acquired knowledge; build competencies and share skills with other technicians. • Be responsible for personal development and training requirements for growth • Stay current with Cat product line. Utilize resources from Cat and Quinn Company. • Demonstrate and promote Quinn Company core values of Integrity, Teamwork, Respect, Quality and Service. • Travel to other stores, customer sites, other dealer and Caterpillar facilities for work or training • Work alternate shifts a required by workload and customer needs • Work in the field as required by manager or supervisor • Maintain a good driving record. • Other duties may be assigned.   EDUCATION and/or EXPERIENCE One-year certificate or A.S. degree from a community college or technical school; Minimum five plus year's of CAT dealer experience and ten year's heavy equipment industry experience or equivalent education and experience.   Bruce Riley
Quinn Group Selma, CA, USA
Aug 12, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0411 Job Description:   SUMMARY The goal of the ISR is to re-establish, qualify and maintain contact with small to medium-sized customers in all industries to increase sales of machines, parts and service solutions. These are typically customers with, however, not limited to, 0-6 pieces of equipment.   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. • Account Qualification and Update: The ISR will proactively manage an account base in assigned territories using the telephone as his/her primary tool. ISR will qualify accounts, update the customer’s complete account information and begin developing the relationship. • Maintain Call Cycle: ISR will strive to maintain a minimum of 120 calls per week, spending four days per week on the telephone and utilizing the fifth day for personal training and development. • Maintain Accurate Account Database: ISR will maintain accurate customer account information and machine population. This allows the targeting of specific customers for sales and promotions and the tracking of specific account and territory goals. • Promote Dealership Services: Promote all aspects of the Dealership, selling machines, parts, service, labor, customer service agreements. • Lead development: Develop and qualify machine and/or parts and service leads and where applicable, forward to the Dealership outside sales organization. • Sales and Customer Satisfaction: Through Needs Analysis process, determine individual customer’s needs and provide solutions to meet them. • Relationship Building: The ISR is the single point of contact from the Dealer to the customer. The ISR’s ability to develop a strong positive relationship with his/her customers and fellow employees (PSSR/machine/engine sales reps) is critical for success. • Personal Development: Ongoing process encompassing goal setting and setting attainable monthly and yearly objectives intended to reinforce continuous improvement and achievement toward company goals. The ISR is expected to complete the Dealership’s ISR training programs. • A fit with Quinn Company’s performance driven culture and values of Integrity, Teamwork, Respect for People, Quality and Customer Service.   EDUCATION and/or EXPERIENCE Bachelor's degree from four-year college or university and two to three years related experience and/or training; or equivalent combination of education and experience.   Bruce Riley
Quinn Group Selma, CA, USA
Aug 12, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0408   Job Description:   Upgrade your Career! Become a Quinn Technician. You’ll have an opportunity to work with some of the most advanced and powerful equipment on earth • Total Rewards – Quinn offers competitive pay and benefits in addition to other rewards including profit sharing and training • Career Advancement - Ongoing technical and managerial training means dealer technicians follow exciting and fulfilling career paths • Advanced Training – Whether you’re a skilled or entry level technician, Quinn can provide you with education and training to further your career. • Pride in what you do – Your helping maintain and repair equipment that has an impact on your community • Great team environment – Quinn Company is a collaborative business that functions best as a team.   SUMMARY Repair of MCFA, (Cat Lift Truck) Allied and related equipment or components, following established procedures and guidelines.   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Primary Duties: • Perform repairs under direct departmental supervision. • Possess tooling required by the service department. • Maintain good attendance and punctuality. • Work overtime as required by workload and customer needs. • Demonstrate safe and proper application of hand, pneumatic and electric tools. • Assist qualified technicians in repair tasks such as removal, installation and repair of components/machines. • Perform tasks from verbal/written instructions and communicate effectively with supervisor and fellow employees. • Follow directions as given; follow company policies and procedures. • Build competencies and share skills with other technicians and retain acquired knowledge. • Treat customers and co-workers in a courteous and professional manner. • Be responsible and proactive for personal development and training requirements for growth. • Successfully complete appropriate training sessions as required. • Stay current with MCFA and Allied product lines. • Demonstrate and promote Quinn Company core values of Integrity, Teamwork, Respect, Quality and Service. • Other duties as assigned by manager, supervisor or lead person   EDUCATION and/or EXPERIENCE One-year certificate or A.S. degree from a community college or technical school; Two to four years mechanical experience or equivalent education and experience   Bruce Riley
Quinn Group Corcoran, CA, USA
Aug 05, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0401   Job Description:   SUMMARY The Coordinator has primary responsibility for customer and technician communication, keeping current with the job status and communicating this status to the customer daily.   ESSENTIAL DUTIES AND RESPONSIBILITIES • Coordinates dispatch of field or shop technicians to work locations. • Technician time entry into Kronos • Reviews work in process, updating changes as they occur. • Maintains and expedites work orders and coordinates work flow. • Communicate work order status with the customer. • Responds to requests for service and assistance; meets commitments. • Work with customers in a professional manner ensuring their needs are met and obtain a positive NPS score. • Demonstrate professional communication with internal and external customers. • Order Caterpillar parts per customer job. • Actively quotes and sources parts from external vendors. • Manage and analyze WIP (work in progress) process and report. Identify whether it's a warranty issue or involve another department/outside vendor to do repairs or additional upgrades. • Provide customer with Time & Material estimates as needed. • Select proper technician for the job based on skill level. • Authorize technicians to purchase parts from outside vendors with or without a Quinn P.O. • Responsible for obtaining method of payment including cash transactions. • Maintenance of work orders and invoicing, meeting benchmarks of Last day of labor to Invoice and WIP turns. • A fit with Quinn Company's performance driven culture and values of Integrity, Teamwork, Respect, • Quality and Service. • Follow and understand MSHA & OSHA requirements. Know proper PPE and safety rules that apply to the job • Follow and understand mechanical, electrical, & hydraulic system safety procedures. Must be able to understand job environment and select technician with the proper qualifications • Manage work order collection issues and proactive responses to prevent write-off's. • Possess a general Machine and Weld Shop Product Support knowledge. • Support all branches for service requirements as required • Perform other duties as assigned by management.   EDUCATION AND/OR EXPERIENCE Certificate of completion or AA/AS degree from a community college or technical school and four years related experience or equivalent combination of education and experience.   Bruce Riley
Quinn Group Fresno, CA, USA
Aug 05, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0389 Job Description:   SUMMARY Sells/leases Massey Ferguson, Challenger and allied agricultural equipment and services within an assigned territory.   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. • Responsible for all sales activities to include lead generation, prospecting, developing proposals and participation in and closing of the sale. Expected to participate in all opportunities with assigned accounts/territory. • Establishes relationships with Agriculture customers in a designated territory. Interacts with existing and prospective customers in an effort to understand their needs and provide value added solutions. • Demonstrates and explains the features, advantages and benefits of our products and solutions. • Completes all the necessary reporting via reports and/or CRM system to create records of all customer contacts, sales calls and opportunities won and lost. • Collaborates with marketing staff to develop marketing materials, sales strategies and promotions to increase sales and promote Ag Equipment products. • Joins and participates in industry associations and proactively seeks new relationships. Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, and other sources. • Develops and maintains relationships with purchasing contacts. • Monitors market conditions, competitor’s products and pricing. • Forecasts annual territory sales. • Meets or exceeds minimum required contact (objective based and value added) with all assigned accounts to continue relationships and enhance knowledge of customers’ business activity and promote recent advances in the machine industry. • Maintains an accurate customer, activity and machine population information database. • Negotiates prices, credit terms and calculates financing options with customers; prepares sales contracts for orders obtained. • Assists customer with establishment and maintenance of credit account in accordance with company credit policies. • Processes sales related documents for programs and incentives. • Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules. Investigates and resolves customer problems with deliveries. • Assists customers with service and/or warranty issues. • Communicates understanding and support of Quinn’s organizational goals. Interact effectively with individuals and departments throughout the company in order to improve overall company performance. • Works safely at all times. Adheres to all applicable safety policies. Complies with all company policies, procedures, standards, and values.   EDUCATION and/or EXPERIENCE Bachelor’s Degree in Business related field and three years of related sales experience. or equivalent combination of experience and education required.   Bruce Riley
Quinn Group Riverside, CA, USA
Aug 05, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0402   Job Description:   ESSENTIAL DUTIES AND RESPONSIBILITIES • Aggressively pursue sales opportunities. • Cold calling. • Provide comprehensive assigned territory coverage, contact call list accounts regularly. • Prospect for new customers. • Recommend proper machine and attachments for specific customer rental applications. • Provide routine inspection of "On Rent" machines and daily customer follow-up.   EXPERIENCE/SKILLS REQUIRED: • High school diploma. • Sales/rental background in construction and/or industrial equipment. • Equipment and application knowledge. • Proven track record in outside sales and customer development. • Individual must be highly motivated, enthusiastic, and versatile with willingness to adapt to a rapidly changing environment. • Must have CA drivers license in good standing.   Bruce Riley
Quinn Group Fresno, CA, USA
Jun 17, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0333     Job Description:   Job Summary: Lead a team of parts and service support employees with responsibility to deliver product support operational excellence across the company. Create strategic product support direction and drive long-term product support development for the company. Support the company Region Teams in their effort to achieve financial targets.   Essential Functions: •Achieve parts and service operational excellence by leveraging company resources and external business partners. •Support and optimize parts and service operations across the company. •Establish efficient, consistent processes across the company leveraging “best practices”. •Demonstrate leadership skills to motivate, develop, and retain a high performing work group. •Communicate effectively across the organization to ensure strategic and tactical alignment. •Travel and make regular visits to branch locations. •Work safely at all times.  Adhere to all applicable safety policies. Comply with all company policies, procedures, standards, and values.   Additional Responsibilities: •Lead company parts and service training and development efforts. •Lead company parts and service strategic direction. •Identify opportunities for company performance improvements and lead effort to improve. •Reinforce and teach company strategic plan and company values. •Serve as the primary parts and service contact for external business partners. •Identify and mentor high potential employees. •Manage Company Oil Lab, Used Parts, and warranty operations.   Key Performance Metrics: •Company customer satisfaction measured by the Daniels Group Transaction Survey Net Promoter Score. •Employee satisfaction measured by an annual employee opinion survey. •Company service business financial performance. •Company parts and service operational excellence metrics.   Knowledge Skills and Abilities: •Must have strong business acumen to manage company service business profit/loss performance. •Must have strong human relations skills and the ability to work with people from all backgrounds and cultures, internally and externally, with appropriate influence and ability to resolve complex business issues. •Good communication and presentation skills. •Proven leadership skills including: motivation, mentoring, execution, vision. •Strong planning, organization, and coordination skills. •Strong understanding of product support business.   Education and Experience: •Proof of high school diploma or General Education Degree (GED). •College degree or an equivalent 10 years of related industry experience. •Senior level management experience. •10 years minimum industry experience   Bruce Riley