7 jobs found in Temecula

General Summary: The F&B Assistant Manager oversees the entire restaurant/outlet in absence of the F&B Outlet Manager. This position is also responsible for ensuring maximum guest satisfaction and dinning pleasure by consistently maintaining a high level of service and using correct operation procedures. FOUR DIAMOND SERVICE AGREEMENT: All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino. Key Responsibilities: Carry out policies and procedures of the Pechanga Resort Casino. Ensure proper service as specified in the outlet’s standards of service manual. Operate Restaurant/Outlet in an atmosphere as specified by manager. Act on all guest comments in a timely manner referring culinary and beverage situations to outlet chef and beverage manager. Ensure compliance to all rules, regulations and procedures. Responsible for all administrative duties for outlet as directed by outlet manager including disciplinary action, scheduling and other duties. Displays ability to substitute for cashiers as necessary and fully understands operations of cash handling procedures including point of sales equipment. Assist in Supervising, planning and directing all outlet personnel on a daily basis including assigning stations, recording attendance, and conducting real time coaching of team members to ensure service standards are being followed. Order supplies to ensure proper par levels including all beverage and service food items and other tasks as required by outlet manager. Must have working knowledge of food served in the specific outlet and have strong familiarity with contemporary and traditional styles of cuisine. Must be capable of performing all positions within the department including serving, busing, hosting and expediting. Be aware of contemporary nutritional and health requirements of customer base including dietary and safe food restrictions. Must be available to work all shifts in assigned outlet. Maintain proper labor percent as required by F&B Director. Assist manager in completing the weekly and monthly department forecasts. Submit and follow up maintenance requests and equipment shortages. Provide weekly menu and service training according to Pechanga standards. Conduct daily pre-shift meetings. Control china, silver and glassware inventory. All other relevant duties as assigned. ACCOUNTABILITY: The F&B Assistant Manager is responsible for the entire restaurant/outlet in absence of the F&B Outlet Manager. This position is also responsible for departmental hiring, corrective actions, termination, employee relation issues, forecasting and budgeting. Qualifications And Guidelines EXPERIENCE/TRAINING/EDUCATION: A High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience is required to successfully perform this job. COMMUNICATION SKILLS: This position requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. This position also requires the ability to write routine reports and correspondence. Furthermore, this position requires the ability to speak effectively before groups of customers or employees of the organization. MATHEMATICAL SKILLS: This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. This position also requires the ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Furthermore, this position requires the ability to calculate figures and amounts such as discounts, interest, percentages, and fractions. REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. This position also requires the ability to deal with problems involving several concrete variables in standardized situations where only limited standardization exists, as well as, to solve practical problems. Furthermore, this position requires the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Certificates, Licenses, Registrations: Gaming Class “A” License Food Handlers License or Serve Safe Certificate TIPS Certification or Equivalent 10 Key punch Type 30 words or more per minute Skills/Abilities: Great Smile / Great Attitude Professional Demeanor Make eye contact while speaking Ability to work under stressful situations Mentally strong and able to cope with many challenges               vestnys, stephanie

GENERAL SUMMARY: The technician is responsible for all general HVAC maintenance and repair of HVAC problems throughout the facility in accordance with the standards of Pechanga Resort & Casino. FOUR DIAMOND SERVICE AGREEMENT: All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino. KEY RESPONSIBILITIES: Responsible for preventative maintenance; checks all HVAC, VAV, FPVAV, VFD and exhaust fans to assure that they are clean and in working order. Maintains a constant watch over all air conditioning and exhaust systems ensuring loads are balanced and ambient temperatures are within comfort levels. Maintenance includes, but is not limited to, HVAC equipment failure troubleshooting and repair, filter replacement, compressor service, belt replacement & semi annual service on the air handlers. Performs maintenance and service as assigned by the HVAC Supervisor Maintains inventory stock; responsible for systems being maintained at all times. Responsible for maintaining a consistent and regular attendance record. Installation of new AC’s, VAV boxes, fan powered VAV’. Exhaust fans etc... Responsible to run communication to all of our equipment, i.e. installation of Metasys & Bacnet controllers and add a VMA, UNT or FEC as needed to have them communicate to our (BAS) Building Automation System. ACCOUNTABILITY: This position has no supervisory responsibilities QUALIFICATIONS AND GUIDELINES EXPERIENCE/TRAINING/EDUCATION: At least 3 to 5 years experience is required. High school diploma or general education degree (GED) is required. COMMUNICATION SKILLS: The position requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. The position also requires the ability to write routine reports and correspondence. The ability to speak effectively before groups of customers or employees of the organization is required as well. MATHEMATICAL SKILLS: The position requires the ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. The position also requires the ability to apply concepts of basic algebra and geometry. REASONING ABILITY: The position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. The position also requires the ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS: Must be able to obtain a Class “A” gaming license. EPA section 608 certification, type universal R-410a certificate Valid California Drivers License SKILLS/ABILITIES: Must have computer energy management system experience;(BAS) Metasys preferred. Good organization and communication skills, both verbal and written Efficient with Microsoft based programs Ability to work under stressful situations Mentally strong and able to cope with challenges Ability to read, analyze, and interpret technical manuals, procedures, government regulations, and blueprints OTHER QUALIFICATIONS: Positive attitude Professional demeanor ADDITIONAL INFORMATION: Must be a self-starter who is highly motivated and resourceful. Must be able to work with a positive attitude in a fast paced and culturally diverse casino environment. Must be able to take direction and follow through with assigned tasks. Must be flexible and willing to work nights, weekends and holidays. Must be a Team player. Ability to lift 50 lbs                 vestnys, stephanie

FOUR DIAMOND SERVICE AGREEMEN: All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino. GENERAL SUMMARY: The Senior Talent Development Specialist designs, develops, and delivers talent development solutions, including new hire training, on-going skill building workshops, and leadership development trainings, that build overall capability and maintain a high-quality talent pool. The Senior Talent Development Specialist will work regularly with various Departments and Divisions, and the broader Human Resources/Talent Management team, assisting in driving improvement through key organizational learning initiatives. The Senior Talent Development Specialist must have strong facilitation and instructional design skills with professional experience in learning and development. Success in this role will be heavily dependent upon understanding Pechanga Resort Casino’s unique culture and tailoring solutions to meet the needs of the organization. KEY RESPONSIBILITIES: Designs, develops, and facilitates interactive, meaningful trainings on topics related to the Human Resources function, such as new Team Member onboarding, leadership, guest service, hospitality, and systems Designs program materials that include facilitator guides, participant workbooks, presentations and job aids Assists with other onboarding programs as needed and defined Shares design and facilitation responsibility of the Leadership Development Program and emerging leader programs Designs and develops effective and engaging e-learning courses by applying adult learning methodology Gathers post-training feedback in accordance with the defined departmental evaluation process Assists the Talent Development Manager with learning needs assessments as needed or required Builds and maintains strong client and subject matter expert relationships to ensure development needs are identified and addressed through a variety of learning solutions Serves as a resource to clients, subject matter experts and Divisional Instructors and assists with quality and coordination of non-Human Resources/Talent Management training initiatives as needed or assigned Assists with Organizational Development activities and process improvement initiatives driven from the Human Resources/Talen Management Division Assists with global guest service initiatives and quality management initiatives for the organization. Engages in marketing strategies to create awareness of the Talent Development Department, Pechanga University, and all other learning resources Maintains awareness of current best practices and trends in the area of training and organizational development through continuous education Manages large scope projects with direct accountability for project deliverables, and in coordinating and compiling the work of others (e.g., staff resources or external vendors) Performs other job related duties as assigned ACCOUNTABILITY: This position does not have any supervisory responsibilities. Incumbent is responsible for protecting the assets of Pechanga Resort Casino and for maintaining and providing a positive and professional work environment. Supports and drives the mission and goals of the Talent Development Department through demonstrated behavior and positive attitude. The Senior Talent Development Specialist serves as a coach and performance guide to the Talent Development Specialist in the absence of the Talent Development Manager. QUALIFICATIONS AND GUIDELINES EXPERIENCE/TRAINING/EDUCATION: A Bachelor's degree Human Resources, Organizational Development, Leadership Development or in a similarly related field plus five (5) years of relevant work experience is required, i.e. facilitating non-technical training. Advanced competency with learning technology tools is also required. Equivalent combination of education and experience may be accepted.           COMMUNICATION SKILLS: This position requires excellent verbal and written communication skills including the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. This position also requires the ability to write reports, business correspondence, and procedure manuals. Furthermore, this position also requires the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must be able to communicate clearly to both technical and non-technical audiences in a public setting. MATHEMATICAL SKILLS: This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. This position also requires the ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY: This position requires the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. This position also requires the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form and the ability to think conceptually and strategically while maintaining a focus on operational excellence. CERTIFICATES, LICENSES, REGISTRATIONS: Qualify to obtain and maintain a class “A” gaming license SKILLS/ABILITIES: Computer proficient in Microsoft Office – Word, Excel, Access, Power Point, and Outlook Proficient in e-Learning software such as Articulate to create courses on topics ranging from leadership development to compliance training Able to work independently, with minimum supervision, collaboratively, and within a diverse environment Able to thrive under dynamic and rapidly changing working conditions; able to adapt to change Able to prioritize work tasks in accordance with goals and to make effective use of time in an environment with multiple deadlines and priorities Knowledge of current technology strategies to support learning Able to perform under stressful situations and be flexible in work schedules to accommodate business needs Able to establish and control an effective learning environment Possess time management and organization; excellent analytical, client relationship management, and problem solving skills OTHER QUALIFICATIONS: Demonstrated understanding of Adult Learning Advanced understanding of Instructional Design Best Practices               vestnys, stephanie

General Summary: The F&B Assistant Manager oversees the entire restaurant/outlet in absence of the F&B Outlet Manager. This position is also responsible for ensuring maximum guest satisfaction and dinning pleasure by consistently maintaining a high level of service and using correct operation procedures. FOUR DIAMOND SERVICE AGREEMENT All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino. Key Responsibilities: Carry out policies and procedures of the Pechanga Resort Casino. Ensure proper service as specified in the outlet's standards of service manual. Operate Restaurant/Outlet in an atmosphere as specified by manager. Act on all guest comments in a timely manner referring culinary and beverage situations to outlet chef and beverage manager. Ensure compliance to all rules, regulations and procedures. Responsible for all administrative duties for outlet as directed by outlet manager including disciplinary action, scheduling and other duties. Displays ability to substitute for cashiers as necessary and fully understands operations of cash handling procedures including point of sales equipment. Assist in Supervising, planning and directing all outlet personnel on a daily basis including assigning stations, recording attendance, and conducting real time coaching of team members to ensure service standards are being followed. Order supplies to ensure proper par levels including all beverage and service food items and other tasks as required by outlet manager. Must have working knowledge of food served in the specific outlet and have strong familiarity with contemporary and traditional styles of cuisine. Must be capable of performing all positions within the department including serving, busing, hosting and expediting. Be aware of contemporary nutritional and health requirements of customer base including dietary and safe food restrictions. Must be available to work all shifts in assigned outlet. Maintain proper labor percent as required by F&B Director. Assist manager in completing the weekly and monthly department forecasts. Submit and follow up maintenance requests and equipment shortages. Provide weekly menu and service training according to Pechanga standards. Conduct daily pre-shift meetings. Control china, silver and glassware inventory. All other relevant duties as assigned. ACCOUNTABILITY: The F&B Assistant Manager is responsible for the entire restaurant/outlet in absence of the F&B Outlet Manager. This position is also responsible for departmental hiring, corrective actions, termination, employee relation issues, forecasting and budgeting. Qualifications And Guidelines: EXPERIENCE/TRAINING/EDUCATION: A High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience is required to successfully perform this job. COMMUNICATION SKILLS: This position requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. This position also requires the ability to write routine reports and correspondence. Furthermore, this position requires the ability to speak effectively before groups of customers or employees of the organization. MATHEMATICAL SKILLS: This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. This position also requires the ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Furthermore, this position requires the ability to calculate figures and amounts such as discounts, interest, percentages, and fractions. REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. This position also requires the ability to deal with problems involving several concrete variables in standardized situations where only limited standardization exists, as well as, to solve practical problems. Furthermore, this position requires the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Certificates, Licenses, Registrations: Gaming Class "A" License Food Handlers License or Serve Safe Certificate TIPS Certification or Equivalent 10 Key punch Type 30 words or more per minute Skills/Abilities: Great Smile / Great Attitude Professional Demeanor Make eye contact while speaking Ability to work under stressful situations Mentally strong and able to cope with many challenges             vestnys, stephanie

Greet, assist all guest and transport golfer’s equipment to and from the golf cart. Assist in maintaining the cleanliness of golf carts, golf shop, golf storage facility and golf practice facility, including the short game area. FOUR DIAMOND SERVICE AGREEMENT All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino. Key Responsibilities: In conjunction with the 1st Assistant Golf Professional and Director of Golf, oversees the daily operations of the golf shop, golf course situations, provides excellent and timely service. Responsible for reporting, safeguarding, balancing bank and daily revenue generated by the golf shop in accordance with the applicable procedures and policies. Scheduling of tee times and use of the point of sales register system. Develop a strong partnership and relationship with vital strategic partners and community to increase visitation from key customer segments. Provide golf lessons to guests. Coordinate and schedule seasonal golf course programs. Assumes the supervisory role in the absences of the 1st Assistant Golf Professional and Director of Golf. Monitor and evaluate competitive trends, making recommendations on future goals for the golf shop. Maintain a four diamond, elegant presentation of the golf shop. Will protect the assets of Pechanga Resort & Casino Other duties as assigned ACCOUNTABILITY: The Golf Assistant has supervisory responsibilities including departmental corrective action, team member relation issues and forecasting. Qualifications And Guidelines: EXPERIENCE/TRAINING/EDUCATION: A High school diploma or general education degree (GED); and 6 (six) months to 1 (one) year of cash handling /cash register experience in a golf shop retail or customer service environment; or equivalent combination of education and experience is required to successfully perform this job. COMMUNICATION SKILLS: This position requires the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. This position also requires the ability to write reports, business correspondence, and procedure manuals. Furthermore, this position also requires the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS: This position requires the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. This position also requires the ability to apply concepts of basic algebra. REASONING ABILITY: This position requires the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. This position also requires the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Certificates, Licenses, Registrations: Valid Drivers License Clean Driver’s License Record Skills/Abilities: Ability to learn the POS system. Ability to learn the new software of Front Tee and Opera. Other Qualifications: Enrolled in the PGM Program (Professional Golf Management Program) Exceptional customers service skills. Honesty and integrity. Culturally sensitive and effective in a multi-cultural setting. Ability to read, write, comprehend and communicate in English. Ability to work holidays, weekends, days, or nights with flexible hours. Additional Information: Some moderate lifting, bending, stooping, and reaching will be required. Ability to stand and walk for the duration of the shift.               Vestnys, Stephanie