Thunder Valley Casino Resort
Lincoln, CA, United States
Responsible for providing Four Diamond / Luxury “ Guest Service to our Guests. The Food Court Attendant greets our Guests and assists them to ensure that they receive a “Four Diamond / Luxury” level experience during their visit to our Food Court. The Attendant works in a dual role as a cashier and as a preparer of the food items offered at the venue. Thunder Valley Casino Resort employs food court attendants at Fatburger, Peet's Coffee, Pizza Hut, and Subway. Essential Functions • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s 4-Diamond Service Standards at all times. • Responsibilities including but not limited to: • Welcome and connect with every guest to provide excellent Four Diamond Service Standards. • Discover guests’ needs and appropriately suggest additional products with every guest to enhance service and meet sales goals. • Respond to guests’ needs and say “thank you” to every guest. • Maintain customer service area and equipment in a clean and appealing manner. • Follow policies and procedures for operational flow at each station. • Performs cleaning tasks in accordance with the Duty Rosters and cleaning standards and works as a team player. • Present oneself professionally and demonstrate clear communication by using Four Diamond Service Standards with all guest and Team Member interactions. • Follow standards for merchandising, stocking, rotating, and proper storing all products. • Perform preventative maintenance in accordance with preventative maintenance checklist. • Follow cash handling and register policies. • Follow inventory stocking and recording guidelines. • Other duties as assigned.
Team B Bob Gagnon
May 16, 2018
Full time
Responsible for providing Four Diamond / Luxury “ Guest Service to our Guests. The Food Court Attendant greets our Guests and assists them to ensure that they receive a “Four Diamond / Luxury” level experience during their visit to our Food Court. The Attendant works in a dual role as a cashier and as a preparer of the food items offered at the venue. Thunder Valley Casino Resort employs food court attendants at Fatburger, Peet's Coffee, Pizza Hut, and Subway. Essential Functions • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s 4-Diamond Service Standards at all times. • Responsibilities including but not limited to: • Welcome and connect with every guest to provide excellent Four Diamond Service Standards. • Discover guests’ needs and appropriately suggest additional products with every guest to enhance service and meet sales goals. • Respond to guests’ needs and say “thank you” to every guest. • Maintain customer service area and equipment in a clean and appealing manner. • Follow policies and procedures for operational flow at each station. • Performs cleaning tasks in accordance with the Duty Rosters and cleaning standards and works as a team player. • Present oneself professionally and demonstrate clear communication by using Four Diamond Service Standards with all guest and Team Member interactions. • Follow standards for merchandising, stocking, rotating, and proper storing all products. • Perform preventative maintenance in accordance with preventative maintenance checklist. • Follow cash handling and register policies. • Follow inventory stocking and recording guidelines. • Other duties as assigned.
Team B Bob Gagnon
Thunder Valley Casino Resort
Lincoln, CA, United States
Perform responsibilities in accordance with all company standards, policies, and procedures. Responsible for clearing and setting tables. Ensures that silverware, napkins and to go containers are stocked on a timely basis. Position requires time on feet all during shift – walking, standing, bending, pushing carts etc. Essential Functions • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s 4-Diamond Service Standards at all times. • Maintain the restock area with clean silverware, napkins, to go containers. • Clearing tables and cleaning properly with sanitized towel before resetting. • Maintaining proper sanitation buckets in station, replace every 4 hours. • Delivering dirty dishes, glasses and flatware to dish area. • Scraping plates, loading glasses and flatware in racks for washing. • Maintaining a clean and organized bus cart. • Sweeping under tables with broom and dust pan when needed. • Following established side work duties. • May periodically throughout shift help in the delivery of food items to tables.
Team B Bob Gagnon
May 16, 2018
Full time
Perform responsibilities in accordance with all company standards, policies, and procedures. Responsible for clearing and setting tables. Ensures that silverware, napkins and to go containers are stocked on a timely basis. Position requires time on feet all during shift – walking, standing, bending, pushing carts etc. Essential Functions • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s 4-Diamond Service Standards at all times. • Maintain the restock area with clean silverware, napkins, to go containers. • Clearing tables and cleaning properly with sanitized towel before resetting. • Maintaining proper sanitation buckets in station, replace every 4 hours. • Delivering dirty dishes, glasses and flatware to dish area. • Scraping plates, loading glasses and flatware in racks for washing. • Maintaining a clean and organized bus cart. • Sweeping under tables with broom and dust pan when needed. • Following established side work duties. • May periodically throughout shift help in the delivery of food items to tables.
Team B Bob Gagnon
Thunder Valley Casino Resort
Lincoln, CA, United States
Perform responsibilities in accordance with all Company standards, policies, and procedures. Possess the ability to work hands-on in any kitchen environment, including those involving off site premise. This includes preparation of all salad bar items: back up salads, fruits, deli meats, breakfast items, and condiments as needed, preparing sauces and dressings. Also including cutting cakes and pies and setting up desserts Stocking items needed for warmer or refrigerators, refilling items that are low in product, placing proper utensils, checking chilled salad items and steam table temperatures. Essential Functions • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating AAA Four Diamond Service Standards at all times. • Prepares food according to daily meal plan. • Attend daily Team Member pre-shift meetings. • Must be able to handle a flexible schedule. • Must ensure and comply with a safe and hazard free work environment according to the Health department guidelines. Complete Safe Serve and TIPS classes. • Follows set schedules and specific job duties. • Prepares and cooks food according to daily meal plan. • Display knowledge of all emergency procedures. • Follow set schedules and specific job duties. • Maintain personal grooming and uniform standards pursuant to Thunder Valley’s policies. • Treat each Team Member with care, dignity, fairness and respect. • Display and encourage teamwork in the department. • Communicate on a consistent basis with all managers. Keep them abreast of all department activities. • Adhere to all policies and procedures as set forth by Director of Food and Beverage. • Follow SOP’s, recipe books and guidelines and have all necessary supplies to provide consistency and quality for 5-Star guest Service
Team B Bob Gagnon
May 16, 2018
Full time
Perform responsibilities in accordance with all Company standards, policies, and procedures. Possess the ability to work hands-on in any kitchen environment, including those involving off site premise. This includes preparation of all salad bar items: back up salads, fruits, deli meats, breakfast items, and condiments as needed, preparing sauces and dressings. Also including cutting cakes and pies and setting up desserts Stocking items needed for warmer or refrigerators, refilling items that are low in product, placing proper utensils, checking chilled salad items and steam table temperatures. Essential Functions • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating AAA Four Diamond Service Standards at all times. • Prepares food according to daily meal plan. • Attend daily Team Member pre-shift meetings. • Must be able to handle a flexible schedule. • Must ensure and comply with a safe and hazard free work environment according to the Health department guidelines. Complete Safe Serve and TIPS classes. • Follows set schedules and specific job duties. • Prepares and cooks food according to daily meal plan. • Display knowledge of all emergency procedures. • Follow set schedules and specific job duties. • Maintain personal grooming and uniform standards pursuant to Thunder Valley’s policies. • Treat each Team Member with care, dignity, fairness and respect. • Display and encourage teamwork in the department. • Communicate on a consistent basis with all managers. Keep them abreast of all department activities. • Adhere to all policies and procedures as set forth by Director of Food and Beverage. • Follow SOP’s, recipe books and guidelines and have all necessary supplies to provide consistency and quality for 5-Star guest Service
Team B Bob Gagnon
Thunder Valley Casino Resort
Lincoln, CA, United States
Assist arriving and departing Guests with luggage, and transportation needs. Handles Guest opportunities/inquiries with established “Four Diamond” standards in mind. Performs responsibilities in accordance with established company standards, policies, and procedures. • Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times. • Participates in daily pre-shift meetings outlining activities and expectations to ensure “AAA Four Diamond / Luxury” standards achieved and maintained. • Greets guest upon arrival and departure, assisting with request such as directions, property questions, and reservations. • Respond to all Guest inquiries in accordance with established company policy, procedures and “AAA Four Diamond / Luxury” standards. • Transport guest in hotel vehicles as assigned. • Log, track and dispatch Bell and or Transportation request. • Handle group luggage, wheelchair, laundry, mail and room deliveries as assigned. • Check baggage for Guest at desk and assist with luggage pick up and drop off. • Work as a Door Person as needed. • Work as greeter in Porte Cochere. • Park and Retrieve guest cars. • Interact with Guest, Team Members and Management in a courteous and professional. • Fosters a success-oriented, accountable environment within the company. • High school or equivalent education preferred.
Team B Bob Gagnon
May 16, 2018
Full time
Assist arriving and departing Guests with luggage, and transportation needs. Handles Guest opportunities/inquiries with established “Four Diamond” standards in mind. Performs responsibilities in accordance with established company standards, policies, and procedures. • Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times. • Participates in daily pre-shift meetings outlining activities and expectations to ensure “AAA Four Diamond / Luxury” standards achieved and maintained. • Greets guest upon arrival and departure, assisting with request such as directions, property questions, and reservations. • Respond to all Guest inquiries in accordance with established company policy, procedures and “AAA Four Diamond / Luxury” standards. • Transport guest in hotel vehicles as assigned. • Log, track and dispatch Bell and or Transportation request. • Handle group luggage, wheelchair, laundry, mail and room deliveries as assigned. • Check baggage for Guest at desk and assist with luggage pick up and drop off. • Work as a Door Person as needed. • Work as greeter in Porte Cochere. • Park and Retrieve guest cars. • Interact with Guest, Team Members and Management in a courteous and professional. • Fosters a success-oriented, accountable environment within the company. • High school or equivalent education preferred.
Team B Bob Gagnon
Thunder Valley Casino Resort
Lincoln, CA, United States
Perform responsibilities in accordance with all company standards, policies, and procedures. Maintains cleanliness of casino, grounds and public areas. Understand and comply with all company and departmental policies and procedures. Establish and maintain effective relationships with staff and guests.
Team B Bob Gagnon
May 16, 2018
Full time
Perform responsibilities in accordance with all company standards, policies, and procedures. Maintains cleanliness of casino, grounds and public areas. Understand and comply with all company and departmental policies and procedures. Establish and maintain effective relationships with staff and guests.
Team B Bob Gagnon
Thunder Valley Casino Resort
Lincoln, CA, United States
Ensures that all guest room areas are cleaned and neat. Handles Guest opportunities/inquiries with established “Four Diamond” standards in mind. Performs responsibilities in accordance with established company standards, policies, and procedures. • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s 4-Diamond Service Standards at all times. • Participates in daily pre-shift meetings outlining activities and expectations to ensure “AAA Four Diamond / Luxury” standards achieved and maintained. • Cleans and stocks guest rooms to “AAA Four Diamond / Luxury” quality standards. • Strip beds and duvets as needed. Replace towels and linens daily. Replace duvet covers as needed. • Stock and maintain cart during and at the end of shift. • Complete daily assignment of twelve (12) credits within allotted time, and perform general cleaning as assigned.
Team B Bob Gagnon
May 16, 2018
Full time
Ensures that all guest room areas are cleaned and neat. Handles Guest opportunities/inquiries with established “Four Diamond” standards in mind. Performs responsibilities in accordance with established company standards, policies, and procedures. • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s 4-Diamond Service Standards at all times. • Participates in daily pre-shift meetings outlining activities and expectations to ensure “AAA Four Diamond / Luxury” standards achieved and maintained. • Cleans and stocks guest rooms to “AAA Four Diamond / Luxury” quality standards. • Strip beds and duvets as needed. Replace towels and linens daily. Replace duvet covers as needed. • Stock and maintain cart during and at the end of shift. • Complete daily assignment of twelve (12) credits within allotted time, and perform general cleaning as assigned.
Team B Bob Gagnon
Thunder Valley Casino Resort
Lincoln, CA, United States
Responsible for slot floor operations which include jackpots payments, minor machine repairs, paper changes, bill jams, currency and coin exchange, ticket redemption and Player’s Card sign-ups. Requires a high level of multitasking between guest requests and casino floor operations while maintaining a positive attitude and providing friendly, efficient service to our internal and external guests. Properly implement all Title 31 procedures. Observe and safeguard assets of the company. Perform responsibilities in accordance with all company standards, policies and procedures
Team B Bob Gagnon
May 16, 2018
Full time
Responsible for slot floor operations which include jackpots payments, minor machine repairs, paper changes, bill jams, currency and coin exchange, ticket redemption and Player’s Card sign-ups. Requires a high level of multitasking between guest requests and casino floor operations while maintaining a positive attitude and providing friendly, efficient service to our internal and external guests. Properly implement all Title 31 procedures. Observe and safeguard assets of the company. Perform responsibilities in accordance with all company standards, policies and procedures
Team B Bob Gagnon
Thunder Valley Casino Resort
Lincoln, CA, United States
Perform responsibilities in accordance with all company standards, policies, and procedures. Responsible for greeting and seating guests. Ensures that bus persons have tables cleared and set on a timely basis. Update table status using the Host Alert system. Update and manage the wait list using the Host Alert system. Process guest checks using the Info Genesis system. Essential Functions • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times. • Greet guests at the entrance verbally with a warm welcome and inquiring about the number in their party. • Seating parties evenly throughout open stations or, placing parties on a waiting list using established guidelines. • Controlling the entrance area, organizing parties waiting to be seated. • Updating table status using the Host Alert system.
Team B Bob Gagnon
May 16, 2018
Full time
Perform responsibilities in accordance with all company standards, policies, and procedures. Responsible for greeting and seating guests. Ensures that bus persons have tables cleared and set on a timely basis. Update table status using the Host Alert system. Update and manage the wait list using the Host Alert system. Process guest checks using the Info Genesis system. Essential Functions • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times. • Greet guests at the entrance verbally with a warm welcome and inquiring about the number in their party. • Seating parties evenly throughout open stations or, placing parties on a waiting list using established guidelines. • Controlling the entrance area, organizing parties waiting to be seated. • Updating table status using the Host Alert system.
Team B Bob Gagnon
Thunder Valley Casino Resort
Lincoln, CA, United States
Maintain cleanliness of the stock in the pump/soda room, remove trash, deliver requisitioned products to locations, ensure that area is well stocked and product is neatly organized, and notify manager when orders must be placed. Ensures that beverage stations are properly stocked and all products are fresh, rotated and properly stored. Responsible for stocking ice, cleaning bar areas, washing and stocking glassware and setting up portable bars. Responsible for emptying garbage from bar areas and washing trash receptacles as well as the trash receptacle cabinet areas. • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s "Winning Attitude" Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times. • Requires the ability to communicate effectively with Guests, Team Members and Management in both written and verbal form. • Perform responsibilities in accordance with all company standards, policies
Team B Bob Gagnon
May 16, 2018
Full time
Maintain cleanliness of the stock in the pump/soda room, remove trash, deliver requisitioned products to locations, ensure that area is well stocked and product is neatly organized, and notify manager when orders must be placed. Ensures that beverage stations are properly stocked and all products are fresh, rotated and properly stored. Responsible for stocking ice, cleaning bar areas, washing and stocking glassware and setting up portable bars. Responsible for emptying garbage from bar areas and washing trash receptacles as well as the trash receptacle cabinet areas. • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s "Winning Attitude" Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times. • Requires the ability to communicate effectively with Guests, Team Members and Management in both written and verbal form. • Perform responsibilities in accordance with all company standards, policies
Team B Bob Gagnon
Thunder Valley Casino Resort
Lincoln, CA, United States
Perform responsibilities in accordance with all Company standards, policies, and procedures. A cook is in view of guest at all times, it is very important that you are aware of food and service standards. Must be polite and courteous to guest and fellow Team Members. Having the ability to cook and present menu items that is visually appealing and flavorful in taste is the essence of your position. • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times. • Have basic food knowledge, cooking techniques, knife skills, ability to operate kitchen equipment. • Understand how to read and fill production par sheets. • Understanding the importance of consistency of all menu items. Become familiar with standardized SOP recipe format. • Follow proper health department rules & regulations, HACCP, sanitation and safety procedures. • Acknowledge responsibility of station set up through utilization of station check list; labeling, rotation and storage methods. • Proper cooking skills with presenting menu items that are flavorful, proper texture and balanced. • Ensure customer satisfaction through presentation, food quality and promote positive customer relations.
Team B Bob Gagnon
May 16, 2018
Full time
Perform responsibilities in accordance with all Company standards, policies, and procedures. A cook is in view of guest at all times, it is very important that you are aware of food and service standards. Must be polite and courteous to guest and fellow Team Members. Having the ability to cook and present menu items that is visually appealing and flavorful in taste is the essence of your position. • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times. • Have basic food knowledge, cooking techniques, knife skills, ability to operate kitchen equipment. • Understand how to read and fill production par sheets. • Understanding the importance of consistency of all menu items. Become familiar with standardized SOP recipe format. • Follow proper health department rules & regulations, HACCP, sanitation and safety procedures. • Acknowledge responsibility of station set up through utilization of station check list; labeling, rotation and storage methods. • Proper cooking skills with presenting menu items that are flavorful, proper texture and balanced. • Ensure customer satisfaction through presentation, food quality and promote positive customer relations.
Team B Bob Gagnon
Thunder Valley Casino Resort
Lincoln, CA, United States
Deal game/s efficiently and accurately, providing friendly and proactive interaction with all Guests and Team Members. Provide 4-Diamond service to Guests by being knowledgeable about Thunder Valley Casino and communicating its promotions and events. Perform responsibilities in accordance with all company standards, policies and procedures. +Tips
Team B Bob Gagnon
May 16, 2018
Full time
Deal game/s efficiently and accurately, providing friendly and proactive interaction with all Guests and Team Members. Provide 4-Diamond service to Guests by being knowledgeable about Thunder Valley Casino and communicating its promotions and events. Perform responsibilities in accordance with all company standards, policies and procedures. +Tips
Team B Bob Gagnon
Thunder Valley Casino Resort
Lincoln, CA, United States
Provide and maintain a covert and proactive surveillance operation that protects the Company's gaming licenses and assets. Perform responsibilities in accordance with all Company standards, policies, and procedures. • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s "Winning Attitude" Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times. • Be completely familiar with gaming regulations, the company’s Internal Control System, the departmental policies and procedures, and have working knowledge of applicable federal, state, and local laws. Ability to monitor other department’s policies and procedures. • Maintain current information on known cheaters, advantage players, scams, and illegal methods of gaming. • Thoroughly understand company emergency action procedures. • Cooperate with other departments and other Thunder Valley Casino’s Surveillance Rooms in protecting the assets of the company. • Attend court, hearings, and other legal meetings as a witness for Thunder Valley Casino’s, gaming regulatory agencies, or law enforcement agencies when appropriate. • Operate all surveillance CCTV and related equipment, and if necessary, conduct floor observations to detect any violations of law, policies, and procedures.
Team B Bob Gagnon
May 16, 2018
Full time
Provide and maintain a covert and proactive surveillance operation that protects the Company's gaming licenses and assets. Perform responsibilities in accordance with all Company standards, policies, and procedures. • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s "Winning Attitude" Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times. • Be completely familiar with gaming regulations, the company’s Internal Control System, the departmental policies and procedures, and have working knowledge of applicable federal, state, and local laws. Ability to monitor other department’s policies and procedures. • Maintain current information on known cheaters, advantage players, scams, and illegal methods of gaming. • Thoroughly understand company emergency action procedures. • Cooperate with other departments and other Thunder Valley Casino’s Surveillance Rooms in protecting the assets of the company. • Attend court, hearings, and other legal meetings as a witness for Thunder Valley Casino’s, gaming regulatory agencies, or law enforcement agencies when appropriate. • Operate all surveillance CCTV and related equipment, and if necessary, conduct floor observations to detect any violations of law, policies, and procedures.
Team B Bob Gagnon
Thunder Valley Casino Resort
Lincoln, CA, United States
Perform responsibilities in accordance with all Company standards, policies, and procedures. Must be able to balance, cash checks, do credit card advances, cash in slot tickets, issue and pay markers, complete front money transactions, process coin from guest, and do chip redemptions. Must provide AAA Four Diamond service at all times. Complete knowledge of Title 31. Other duties as assigned. Essential Functions • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times. • Safeguards assets of the company. • Keeps Custody of credit instruments. • Balances the cage at end of shift. • Responsible for funds in the coin vault. • Prepares bank deposits. • Verifies drop from count team. • Prepares fills and credits. • Handles front money. • Keeps custody of certain keys. • Accounts for all cage instruments on the cage accountability sheet. • Handles chip purchasing, chip cashing and check cashing. • Issues credit and receives IOU payments. • call for patron information. • Prepares jackpots.
Team B Bob Gagnon
May 16, 2018
Full time
Perform responsibilities in accordance with all Company standards, policies, and procedures. Must be able to balance, cash checks, do credit card advances, cash in slot tickets, issue and pay markers, complete front money transactions, process coin from guest, and do chip redemptions. Must provide AAA Four Diamond service at all times. Complete knowledge of Title 31. Other duties as assigned. Essential Functions • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times. • Safeguards assets of the company. • Keeps Custody of credit instruments. • Balances the cage at end of shift. • Responsible for funds in the coin vault. • Prepares bank deposits. • Verifies drop from count team. • Prepares fills and credits. • Handles front money. • Keeps custody of certain keys. • Accounts for all cage instruments on the cage accountability sheet. • Handles chip purchasing, chip cashing and check cashing. • Issues credit and receives IOU payments. • call for patron information. • Prepares jackpots.
Team B Bob Gagnon
Thunder Valley Casino Resort
Lincoln, CA, United States
Perform responsibilities in accordance with all Company standards, policies, and procedures. Provide service to all Guests in a timely, knowledgeable, and friendly manor. Essential Functions • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s "Winning Attitude" Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times.
Team B Bob Gagnon
May 16, 2018
Full time
Perform responsibilities in accordance with all Company standards, policies, and procedures. Provide service to all Guests in a timely, knowledgeable, and friendly manor. Essential Functions • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s "Winning Attitude" Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times.
Team B Bob Gagnon
POSITION SUMMARY: Under limited supervision, the Supply Chain Planner is responsible for spare part product lifecycle and spare part demand planning, forecasting and its successful execution. Employees in this job class forecast updates, ensure spare part data system integrity, review and act on daily client customer backorder report, approve daily regional inventory rebalance requests, part hold sales order release requests, requests for excess inventory from HP trade teams, review, analyze and respond to client quarterly excess and obsolete scrap reports. This job class requires the ability to report out both in written and verbal format to the customer and to actively lead root cause analysis when required.
TYPICAL DUTIES: 1. *Engages, actively collaborates and meets frequently with client Regional Material and Product Lifecycle Mangers to ensure alignment at both regional and Pride operational performance level. Identifies and alerts client regional material managers of any product line, supplier or part performance concerns, so that they can be escalated to WW team. Collaborates with Pride buyer to ensure all parts which require supplier escalation are escalated via weekly escalation calls with client Global Commodity Managers, to improve delivery schedule and close gaps in supply. 2. *Creates and distributes product line specific performance data reports to client Regional Material and Product Line Managers. Maintains Product line balanced scorecards and provides performance narratives which include corrective action plans, when Product line performance is below goal. 3. *Collaborates daily with client Regional Materials Managers and Regional Product Lifecycle Mangers to ensure all planning supporting lifecycle event activities are complete and support overall New Product Introduction, part roll and end of supply life readiness milestone target dates. 4. *Collaborates with client Material Managers to ensure proactive spare part pipeline health and close gaps in supply, by utilizing both client and Pride part pipeline level of health reporting tools. Then works with Pride buyer to resolve backorders via supplier PO expedite, approve change in shipment mode or provide supporting planning data for escalation of spare part purchase orders. Also manages part holds put in place to protect limited inventory for client warranty contractual obligations. 5. *Creates daily work orders and work order requests for spare part kitting and re-labeling in support of clients regional service support spare part install base and kitting program. Manages kit bill of materials to ensure accuracy of kit contents. Initiates daily spare part orders in LN which are uploaded and sent to client for approval, then processing by Pride buyer in Pride’s LN system and clients SAP system. Responsible for maintaining part planning and forecasting system parameters. Updates systems to reflect engineer change order activity. 6. *Actively communicates and corresponds with internal customers regarding part status, provides e-mail/voicemail updates and resolves all spare part/product line related issues with accurate updates. For external customers planner also provides part sales order line level updates via clients “Easi-Tool” order management/client customer communication interface tool. 7. *Creates and provides management with product line planning performance update summary reports, ongoing and as requested. Which include, but are limited to, planning team performance (Forecast accuracy, product line customer level of fill, aged backorders, inventory projections and cost reduction result updates), all both aggregated and broken down by planner and product line. 8. *Actively participates and presents in departmental and client meetings, ongoing and as requested. 9. *Leads planning projects and training. Performs other duties and special projects as assigned. 10. Performs other duties and special projects as assigned.
* Denotes Essential Job Function
MINIMUM QUALIFICATIONS: • Three years of experience in production planning or purchasing; • Experience working in a Service Support Supply Chain environment • Familiarity with Lifecycle planning events (NPI, part roll, discontinuance and end of support life) • Experience participating and leading Project’s aimed at providing balanced results (Ex: Cost reduction, without compromising customer TCE or service level) • Familiarity with planning, scheduling, and purchasing procedures; • Fundamental computer literacy and skills to use business software, and the Internet for data entry and to produce memos, emails and spreadsheets; Familiarity with Enterprise Resource Planning (ERP) systems; Ability to communicate effectively both orally and in writing; to make presentations and respond to inquiries by management, team, vendors and/or customers; • Human relation skills to build effective relationships with team and internal customers; • Intermediate to advanced computer literacy including knowledge of word processing, spreadsheet, database and presentation software; • Knowledge of business English including vocabulary, spelling, and correct grammatical usage and punctuation; • Mathematical skills to include the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations; • Ability to establish priorities and solve a wide range of business problems; • Demonstrated customer service, common sense, problem solving and analytical skills; • Flexibility to respond to changing work priorities and handle numerous projects at the same time.
EDUCATION REQUIREMENTS:
Associates
A comparable combination of formal education and work experience will be considered.
CERTIFICATES OR LICENSES REQUIRED:
The following licenses or certificates may be required depending on local, state and/or contract requirements:
PHYSICAL REQUIREMENTS:
Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance:
• Viewing computer screen/monitor • Utilizing keyboard • Answering phone/making calls
WORK ENVIRONMENT:
Work is performed in a normal office environment with limited privacy and some exposure to background noise.
Team A
Tammy Henry
May 03, 2018
Full time
POSITION SUMMARY: Under limited supervision, the Supply Chain Planner is responsible for spare part product lifecycle and spare part demand planning, forecasting and its successful execution. Employees in this job class forecast updates, ensure spare part data system integrity, review and act on daily client customer backorder report, approve daily regional inventory rebalance requests, part hold sales order release requests, requests for excess inventory from HP trade teams, review, analyze and respond to client quarterly excess and obsolete scrap reports. This job class requires the ability to report out both in written and verbal format to the customer and to actively lead root cause analysis when required.
TYPICAL DUTIES: 1. *Engages, actively collaborates and meets frequently with client Regional Material and Product Lifecycle Mangers to ensure alignment at both regional and Pride operational performance level. Identifies and alerts client regional material managers of any product line, supplier or part performance concerns, so that they can be escalated to WW team. Collaborates with Pride buyer to ensure all parts which require supplier escalation are escalated via weekly escalation calls with client Global Commodity Managers, to improve delivery schedule and close gaps in supply. 2. *Creates and distributes product line specific performance data reports to client Regional Material and Product Line Managers. Maintains Product line balanced scorecards and provides performance narratives which include corrective action plans, when Product line performance is below goal. 3. *Collaborates daily with client Regional Materials Managers and Regional Product Lifecycle Mangers to ensure all planning supporting lifecycle event activities are complete and support overall New Product Introduction, part roll and end of supply life readiness milestone target dates. 4. *Collaborates with client Material Managers to ensure proactive spare part pipeline health and close gaps in supply, by utilizing both client and Pride part pipeline level of health reporting tools. Then works with Pride buyer to resolve backorders via supplier PO expedite, approve change in shipment mode or provide supporting planning data for escalation of spare part purchase orders. Also manages part holds put in place to protect limited inventory for client warranty contractual obligations. 5. *Creates daily work orders and work order requests for spare part kitting and re-labeling in support of clients regional service support spare part install base and kitting program. Manages kit bill of materials to ensure accuracy of kit contents. Initiates daily spare part orders in LN which are uploaded and sent to client for approval, then processing by Pride buyer in Pride’s LN system and clients SAP system. Responsible for maintaining part planning and forecasting system parameters. Updates systems to reflect engineer change order activity. 6. *Actively communicates and corresponds with internal customers regarding part status, provides e-mail/voicemail updates and resolves all spare part/product line related issues with accurate updates. For external customers planner also provides part sales order line level updates via clients “Easi-Tool” order management/client customer communication interface tool. 7. *Creates and provides management with product line planning performance update summary reports, ongoing and as requested. Which include, but are limited to, planning team performance (Forecast accuracy, product line customer level of fill, aged backorders, inventory projections and cost reduction result updates), all both aggregated and broken down by planner and product line. 8. *Actively participates and presents in departmental and client meetings, ongoing and as requested. 9. *Leads planning projects and training. Performs other duties and special projects as assigned. 10. Performs other duties and special projects as assigned.
* Denotes Essential Job Function
MINIMUM QUALIFICATIONS: • Three years of experience in production planning or purchasing; • Experience working in a Service Support Supply Chain environment • Familiarity with Lifecycle planning events (NPI, part roll, discontinuance and end of support life) • Experience participating and leading Project’s aimed at providing balanced results (Ex: Cost reduction, without compromising customer TCE or service level) • Familiarity with planning, scheduling, and purchasing procedures; • Fundamental computer literacy and skills to use business software, and the Internet for data entry and to produce memos, emails and spreadsheets; Familiarity with Enterprise Resource Planning (ERP) systems; Ability to communicate effectively both orally and in writing; to make presentations and respond to inquiries by management, team, vendors and/or customers; • Human relation skills to build effective relationships with team and internal customers; • Intermediate to advanced computer literacy including knowledge of word processing, spreadsheet, database and presentation software; • Knowledge of business English including vocabulary, spelling, and correct grammatical usage and punctuation; • Mathematical skills to include the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations; • Ability to establish priorities and solve a wide range of business problems; • Demonstrated customer service, common sense, problem solving and analytical skills; • Flexibility to respond to changing work priorities and handle numerous projects at the same time.
EDUCATION REQUIREMENTS:
Associates
A comparable combination of formal education and work experience will be considered.
CERTIFICATES OR LICENSES REQUIRED:
The following licenses or certificates may be required depending on local, state and/or contract requirements:
PHYSICAL REQUIREMENTS:
Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance:
• Viewing computer screen/monitor • Utilizing keyboard • Answering phone/making calls
WORK ENVIRONMENT:
Work is performed in a normal office environment with limited privacy and some exposure to background noise.
Team A
Tammy Henry
POSITION SUMMARY:
Under general supervision, performs a variety of specialized administrative and clerical duties in support of Site or Department Management, or a specialized business process. Employees in this job class implement workflows, process transactions, administer maintenance and service contracts and coordinate human resources processes. This job requires general knowledge of the site or department supported, advanced administrative and organizational skills, the ability to coordinate work processes, design and format reports from data base systems, and apply specialized procedures.
TYPICAL DUTIES:
* Organizes and coordinates office workflow, which may include serving as a lead over one or more administrative or clerical staff. Assigns work, and establishes and communicates priorities.
* Tracks and prepares information to create weekly, monthly invoices and billing for contracted vendors.
* Implements and communicates administrative programs and processes as established by corporate level management, and updates associated forms and reports.
* Coordinates or administers processes requiring specialized knowledge, such as workers’ compensation or payroll systems. Tracks and compiles data and documents, provides follow-up, and obtains information and documents from external sources.
* Communicates procedural information and releases data, ensuring appropriate consideration of confidential issues.
* Composes correspondence, completes forms, and prepares documents.
* Sets-up and maintains files and records including those that are necessary for regulatory or audit purposes. Maintains and updates logs, forms, reports and spreadsheets.
* Participates in meetings to share information and to maintain current knowledge of areas supported.
* Schedules meetings, produces agendas and materials, and arranges for facilities and services.
* Coordinates Company sponsored events and special programs at the site or department level, which may require working with other departments, outside entities and customers.
* Provides general administrative support such as ordering and maintaining levels of office supplies, and mailing overnight packages.
Performs other duties and special projects as assigned.
MINIMUM QUALIFICATIONS:
Associate’s Degree in Business Administration or related field; or a comparable combination of formal education and work experience;
Three years experience providing skilled administrative and clerical support;
Computer literacy including knowledge of word processing, spreadsheet, database and presentation software;
Skills to enter or upload data and format a variety of documents, including memos, spreadsheets and reports;
Strong organizational skills and familiarity with standard administrative processes and systems;
Flexibility for responding to competing demands and continually changing work priorities in a fast paced environment;
Effective oral communication skills for providing information and assistance to internal and external customers, both in person and over the telephone;
Ability to handle and protect highly confidential information;
Mathematical ability including addition, subtraction, multiplication, and division;
Ability to act responsively to customer inquiries and requests, and escalate matters appropriately;
Human relations skills to maintain effective working relationships with other staff and customers;
Demonstrated problem solving and common sense skills.
CERTIFICATES REQUIRED: N/A
PHYSICAL REQUIREMENTS: Employees may experience the following physical demands for extended periods of time:
Sitting, (50-75%)
Standing and walking (25-50%)
Keyboarding requiring manual dexterity (50-75%)
Viewing computer monitor requiring close vision (50-75%)
Using a telephone; talking and listening (15-50%)
May bend or stoop to retrieve file folders occasionally
May lift or move boxes occasionally (up to 25 pounds)
WORK ENVIRONMENT: Work is performed in a business office environment.
Job ID: 2017-8260
Tammy Henry
TEAM A
Jan 26, 2018
Full time
POSITION SUMMARY:
Under general supervision, performs a variety of specialized administrative and clerical duties in support of Site or Department Management, or a specialized business process. Employees in this job class implement workflows, process transactions, administer maintenance and service contracts and coordinate human resources processes. This job requires general knowledge of the site or department supported, advanced administrative and organizational skills, the ability to coordinate work processes, design and format reports from data base systems, and apply specialized procedures.
TYPICAL DUTIES:
* Organizes and coordinates office workflow, which may include serving as a lead over one or more administrative or clerical staff. Assigns work, and establishes and communicates priorities.
* Tracks and prepares information to create weekly, monthly invoices and billing for contracted vendors.
* Implements and communicates administrative programs and processes as established by corporate level management, and updates associated forms and reports.
* Coordinates or administers processes requiring specialized knowledge, such as workers’ compensation or payroll systems. Tracks and compiles data and documents, provides follow-up, and obtains information and documents from external sources.
* Communicates procedural information and releases data, ensuring appropriate consideration of confidential issues.
* Composes correspondence, completes forms, and prepares documents.
* Sets-up and maintains files and records including those that are necessary for regulatory or audit purposes. Maintains and updates logs, forms, reports and spreadsheets.
* Participates in meetings to share information and to maintain current knowledge of areas supported.
* Schedules meetings, produces agendas and materials, and arranges for facilities and services.
* Coordinates Company sponsored events and special programs at the site or department level, which may require working with other departments, outside entities and customers.
* Provides general administrative support such as ordering and maintaining levels of office supplies, and mailing overnight packages.
Performs other duties and special projects as assigned.
MINIMUM QUALIFICATIONS:
Associate’s Degree in Business Administration or related field; or a comparable combination of formal education and work experience;
Three years experience providing skilled administrative and clerical support;
Computer literacy including knowledge of word processing, spreadsheet, database and presentation software;
Skills to enter or upload data and format a variety of documents, including memos, spreadsheets and reports;
Strong organizational skills and familiarity with standard administrative processes and systems;
Flexibility for responding to competing demands and continually changing work priorities in a fast paced environment;
Effective oral communication skills for providing information and assistance to internal and external customers, both in person and over the telephone;
Ability to handle and protect highly confidential information;
Mathematical ability including addition, subtraction, multiplication, and division;
Ability to act responsively to customer inquiries and requests, and escalate matters appropriately;
Human relations skills to maintain effective working relationships with other staff and customers;
Demonstrated problem solving and common sense skills.
CERTIFICATES REQUIRED: N/A
PHYSICAL REQUIREMENTS: Employees may experience the following physical demands for extended periods of time:
Sitting, (50-75%)
Standing and walking (25-50%)
Keyboarding requiring manual dexterity (50-75%)
Viewing computer monitor requiring close vision (50-75%)
Using a telephone; talking and listening (15-50%)
May bend or stoop to retrieve file folders occasionally
May lift or move boxes occasionally (up to 25 pounds)
WORK ENVIRONMENT: Work is performed in a business office environment.
Job ID: 2017-8260
Tammy Henry
TEAM A
POSITION SUMMARY: Under close supervision the Shipping and/or Receiving Clerk performs a variety of duties to include; the preparation, posting, shipment of finished products in fulfillment of customer orders; and/or the receiving and unloading of shipments . Employees in this job classification prepare items for shipment, determine method of shipment, maintain records, unpack and inspect incoming stock, contact shipper to rectify shortages and damaged items. This job class requires knowledge of shipping and/or receiving methods and procedures; the ability to package securely, track, enter and look up detailed information; and the ability to operate a lift truck or hand truck.
TYPICAL SHIPPING DUTIES:
*Physically prepares and ships outbound customer orders within the distribution/ warehouse environment. Verifies product accuracy and count prior to finalization.
*Assembles cardboard containers or selects pre-assembled containers, and inserts items using spacers, fillers and protective padding.
*Determines method of shipment, according to shipping procedures, routes and rates.
*Prepares and affixes shipping labels on packed cartons.
*Posts weights and shipping charges, and affixes postage.
*Systematically processes customer orders using ERP/WMS systems as well as various carrier-provided external software programs to complete shipments.
*Prepares customer invoice documentation for outbound international shipments.
*Examines outgoing shipments to ensure they meet specifications. Compares identifying information and counts, and weighs or measures items to verify information against bills of lading, invoices, orders or other records.
*Enters and maintains required records of shipments.
*Maintains inventories of shipping materials and supplies.
*Operates and maintains lift truck or uses hand truck to move, convey, or hoist shipments from shipping platform to storage or work area.
Performs all other duties as assigned.
TYPICAL RECEIVING DUTIES:
*Receives arriving shipments of stock and prioritizes multiple incoming shipments.
*Unloads trucks, vehicles and other storage containers onto dock or staging area.
*Unpacks and examines shipments, rejects damaged items, records shortages, and contacts shipper to rectify problems.
*Compares identifying information and counts. Weighs or measures items and verifies information against bills of lading, invoices, or other records to confirm that orders are complete.
*Verifies and records shipment information and maintains records on incoming shipments,
*Sorts and stacks material to be palletized for movement to designated staging areas, depending on ultimate destination.
*Enters real time systematic transactions for receiving materials using RF scan guns, or enters information into system.
*Logs-on to ERP systems to obtain paperwork on incoming and outgoing orders.
*Produces and applies individual part number labels for newly received products.
Performs all other duties as assigned.
* Denotes Essential Job Function
MINIMUM QUALIFICATIONS:
High School Diploma or G.E.D;
One year of work experience, preferably in shipping and receiving;
Familiarity with packing and shipping methods and processes preferred;
Skills to operate a computer keyboard and 10-key by touch;
Experience operating a forklift, Pallet Ryder and other material handling equipment, preferred;
Computer literacy and ability to look up and enter information using a computer;
Ability to learn specialized software related to departmental operations including shipping, receiving and tracking;
Communication skills to provide procedural and factual information, and respond to questions from customers, employees, and others;
Customer service skills to act responsively to customer inquiries and requests; and escalate the more difficult matters appropriately;
Knowledge of basic business English including vocabulary and spelling;
Mathematical ability including addition, subtraction, multiplication, and division;
Flexibility to adapt to changing work priorities;
Demonstrates organizational and problem solving skills;
CERTIFICATES REQUIRED: Ability to obtain and maintain forklift certification.
PHYSICAL REQUIREMENTS: Employees must have the ability to perform the following physical demands for extended period of time with or without assistance:
Standing and walking
Bending and stooping
Lifting and moving boxes up to 35 pounds
Climbing on and off material handling equipment
Viewing computer screen
Keyboarding
WORK ENVIRONMENT: Work is performed in a warehouse or distribution environment with forklifts, material handling and production equipment and exposure to hot or cold, depending on external weather.
Job ID 2018-8518
Job ID: 2017-8300 Job ID: 2017-8346 Job ID: 2017-8360 Job ID: 2018-8474 Job ID: 2018-8510 Job ID: 2018-8511
Tammy Henry
TEAM A
Jan 26, 2018
Full time
POSITION SUMMARY: Under close supervision the Shipping and/or Receiving Clerk performs a variety of duties to include; the preparation, posting, shipment of finished products in fulfillment of customer orders; and/or the receiving and unloading of shipments . Employees in this job classification prepare items for shipment, determine method of shipment, maintain records, unpack and inspect incoming stock, contact shipper to rectify shortages and damaged items. This job class requires knowledge of shipping and/or receiving methods and procedures; the ability to package securely, track, enter and look up detailed information; and the ability to operate a lift truck or hand truck.
TYPICAL SHIPPING DUTIES:
*Physically prepares and ships outbound customer orders within the distribution/ warehouse environment. Verifies product accuracy and count prior to finalization.
*Assembles cardboard containers or selects pre-assembled containers, and inserts items using spacers, fillers and protective padding.
*Determines method of shipment, according to shipping procedures, routes and rates.
*Prepares and affixes shipping labels on packed cartons.
*Posts weights and shipping charges, and affixes postage.
*Systematically processes customer orders using ERP/WMS systems as well as various carrier-provided external software programs to complete shipments.
*Prepares customer invoice documentation for outbound international shipments.
*Examines outgoing shipments to ensure they meet specifications. Compares identifying information and counts, and weighs or measures items to verify information against bills of lading, invoices, orders or other records.
*Enters and maintains required records of shipments.
*Maintains inventories of shipping materials and supplies.
*Operates and maintains lift truck or uses hand truck to move, convey, or hoist shipments from shipping platform to storage or work area.
Performs all other duties as assigned.
TYPICAL RECEIVING DUTIES:
*Receives arriving shipments of stock and prioritizes multiple incoming shipments.
*Unloads trucks, vehicles and other storage containers onto dock or staging area.
*Unpacks and examines shipments, rejects damaged items, records shortages, and contacts shipper to rectify problems.
*Compares identifying information and counts. Weighs or measures items and verifies information against bills of lading, invoices, or other records to confirm that orders are complete.
*Verifies and records shipment information and maintains records on incoming shipments,
*Sorts and stacks material to be palletized for movement to designated staging areas, depending on ultimate destination.
*Enters real time systematic transactions for receiving materials using RF scan guns, or enters information into system.
*Logs-on to ERP systems to obtain paperwork on incoming and outgoing orders.
*Produces and applies individual part number labels for newly received products.
Performs all other duties as assigned.
* Denotes Essential Job Function
MINIMUM QUALIFICATIONS:
High School Diploma or G.E.D;
One year of work experience, preferably in shipping and receiving;
Familiarity with packing and shipping methods and processes preferred;
Skills to operate a computer keyboard and 10-key by touch;
Experience operating a forklift, Pallet Ryder and other material handling equipment, preferred;
Computer literacy and ability to look up and enter information using a computer;
Ability to learn specialized software related to departmental operations including shipping, receiving and tracking;
Communication skills to provide procedural and factual information, and respond to questions from customers, employees, and others;
Customer service skills to act responsively to customer inquiries and requests; and escalate the more difficult matters appropriately;
Knowledge of basic business English including vocabulary and spelling;
Mathematical ability including addition, subtraction, multiplication, and division;
Flexibility to adapt to changing work priorities;
Demonstrates organizational and problem solving skills;
CERTIFICATES REQUIRED: Ability to obtain and maintain forklift certification.
PHYSICAL REQUIREMENTS: Employees must have the ability to perform the following physical demands for extended period of time with or without assistance:
Standing and walking
Bending and stooping
Lifting and moving boxes up to 35 pounds
Climbing on and off material handling equipment
Viewing computer screen
Keyboarding
WORK ENVIRONMENT: Work is performed in a warehouse or distribution environment with forklifts, material handling and production equipment and exposure to hot or cold, depending on external weather.
Job ID 2018-8518
Job ID: 2017-8300 Job ID: 2017-8346 Job ID: 2017-8360 Job ID: 2018-8474 Job ID: 2018-8510 Job ID: 2018-8511
Tammy Henry
TEAM A
