4 jobs found in kingsburg

Base salary range begins at $66,100, 10% annual bonus, $3,000 annual stock grant plus AMAZING benefits! (Medical, 3.5 Weeks PTO, Free Tuition and so much more!) The purpose of this role is to effectively execute projects at the Call Center level, support initiatives, and provides on-going support to Call Center personnel and to identify areas for improvement. This role is also responsible for providing analysis and reporting to support site-level, regional level and national initiatives as assigned. In addition, incumbents in this role will proactively identify and solve problems through analysis and resolution execution. What you’ll do in your role. Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership. Central point of contact for all policy, procedure and billing system related issues. Provide clarification between Customer...

Create analysis deliverable scope and methodology, deliver trends and recommendations to support enterprise goals. Secure relevant information, identify key issues and root cause relationships and build a business case and cost justification for changes in designated business areas. Establish deliverables needed to meet National Customer Satisfaction & Quality objectives, evaluate impact on other areas, and engage appropriate resources as necessary. Demonstrate strong integration of the T-Mobile Commitments and leadership behaviors. Initiates action and take direction on specific deliverables related to National Customer Satisfaction & Quality objectives, implement necessary changes, and accurately evaluate the impact on other areas. Work both independently and by leading others toward the completion of deliverables. What you’ll do in your role. Create analysis deliverable scope and methodology and provide analysis, trends and recommendations to support...

We’re Now Hiring In Kingsburg, California! (This Position is Located Onsite) Now Hiring Customer Service Associate Experts with the starting pay at $20/hour plus monthly bonus! At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling  1-844-873-9500 . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests. Be the Expert. Redefine Wireless. Welcome to the Un-carrier. T-Mobile is changing wireless for good and now we’re...

Serves as the functional point of contact to senior leadership, employees and other stakeholders regarding call center operations support. Must provide exceptional leadership, fiscal responsibility and effective management in all areas of reporting, physical site/ asset management, and support operations, via oversight of the Learning and Development, Solution Center, Business Support and Facilities functions in the call center. Responsible for actively pursuing feedback from frontline employees via the Frontline Council to formulate and make recommendations regarding key drivers that will enhance T-Mobile’s customer experience, employee engagement/experience and impact long term growth and the un-carrier movement. What you’ll do in your role. Serve as the Call Center Director’s primary point of contact regarding operational support management and effectiveness for the call center. Achieve customer retention targets while meeting/exceeding teams’...