$75,000 - $110,000 yearly
Oldcastle - APG
Fontana, CA, USA
Sierra, a CRH company, is a division within Oldcastle APG. APG is North America’s leading manufacturer and supplier of concrete masonry, dry mix, and hardscape products. With over $2B in sales, APG operates across 36 states and 5 Canadian provinces through a network of over 195 operating locations and more than 6,500 employees.
Job Summary
Responsible for overall supervision of customer service representatives (CSR) and client relations. This will include ensuring high satisfaction of customers by training and managing staff effectively.
Supervise customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Discuss...