The Role:
Assists in directing and coordinating the activities relating to Marketing for House of Blues Foundation Room and VIP Services in the Music Halls. As a member of the Marketing team, your role is to coordinate all Marketing efforts on a venue basis.
Responsibilities:
National Marketing:
Assist the Marketing Manager with development, implementation, and execution of strategic Foundation Room and VIP Services venue marketing plans.
Summary/Recap of National Marketing efforts on a monthly basis (inclusive of new venues, National Marketing Campaigns, email sends, etc)
Make sure all guest facing marketing material is up to date with current promotions or any changes
Maintain Foundation Room and VIP Services digital presence through third party applications (menu changes, hour changes, etc)
Work with creative services to develop creative material
Monitor collateral and ordering requirements across all venues
Compose detailed portfolios of all marketing efforts for new venue openings
Ability to travel to House of Blues venues where needed
Social Media:
Develop social media content for all 7 Foundation Room Instagram accounts
Develop social media content for VIP Services for all 12 House of Blues Instagram accounts
Create editorial calendar with content and copy on a monthly basis for all 7 Foundation Room Instagram accounts
Create editorial calendar with content and copy on a monthly basis for all 12 House of Blues Instagram accounts
Work with social media team on paid social media advertising plans
Provide recap on performance of organic and paid social media posts
Monitor social media review sites monthly
Review venue improvement, engagement and increasing awareness through social media platforms.
Post all created content
Engage followers across social media handles (questions, concerns, complaints, etc.)
Email/Salesforce/SevenRooms:
Success Factors collections tracking
Success Factors monthly tracking & reporting
Work with membership team on quarterly prospecting email sends
Distribute National email sends on behalf of Foundation Room and VIP marketing campaigns
Develop yearly activity recap email for members and VIP clients
Create email audiences for National email sends
Administration:
Complete other duties as assigned
Review invoices for accuracy and receive approval for payment
Work with the web team to keep all Artist spotlights up to date
Qualifications:
Required:
Bachelor’s degree in marketing or related degree,
3-5 years marketing experience.
Detail-oriented and able to coordinate multiple work streams under deadline pressure
Ability to take initiative, problem solve and perform research
General knowledge of music, sports, theater, and family events
Knowledge of concert promotion and live event business
Tolerance of all cultures, music and art forms
Preferred:
Knowledge of the principles of target marketing
Extensive knowledge of Microsoft Office programs, particularly MS Excel and PowerPoint
Graphic design knowledge a plus
Physical Demands/Working Environment:
Work environment is fast-paced
Position requires extended periods of prolonged standing, bending, stooping, telephonic communications, and reaching
Must be able to lift or move up to 25 lbs using proper lifting techniques
Jessica Fowlkes
Apr 22, 2019
Full time
The Role:
Assists in directing and coordinating the activities relating to Marketing for House of Blues Foundation Room and VIP Services in the Music Halls. As a member of the Marketing team, your role is to coordinate all Marketing efforts on a venue basis.
Responsibilities:
National Marketing:
Assist the Marketing Manager with development, implementation, and execution of strategic Foundation Room and VIP Services venue marketing plans.
Summary/Recap of National Marketing efforts on a monthly basis (inclusive of new venues, National Marketing Campaigns, email sends, etc)
Make sure all guest facing marketing material is up to date with current promotions or any changes
Maintain Foundation Room and VIP Services digital presence through third party applications (menu changes, hour changes, etc)
Work with creative services to develop creative material
Monitor collateral and ordering requirements across all venues
Compose detailed portfolios of all marketing efforts for new venue openings
Ability to travel to House of Blues venues where needed
Social Media:
Develop social media content for all 7 Foundation Room Instagram accounts
Develop social media content for VIP Services for all 12 House of Blues Instagram accounts
Create editorial calendar with content and copy on a monthly basis for all 7 Foundation Room Instagram accounts
Create editorial calendar with content and copy on a monthly basis for all 12 House of Blues Instagram accounts
Work with social media team on paid social media advertising plans
Provide recap on performance of organic and paid social media posts
Monitor social media review sites monthly
Review venue improvement, engagement and increasing awareness through social media platforms.
Post all created content
Engage followers across social media handles (questions, concerns, complaints, etc.)
Email/Salesforce/SevenRooms:
Success Factors collections tracking
Success Factors monthly tracking & reporting
Work with membership team on quarterly prospecting email sends
Distribute National email sends on behalf of Foundation Room and VIP marketing campaigns
Develop yearly activity recap email for members and VIP clients
Create email audiences for National email sends
Administration:
Complete other duties as assigned
Review invoices for accuracy and receive approval for payment
Work with the web team to keep all Artist spotlights up to date
Qualifications:
Required:
Bachelor’s degree in marketing or related degree,
3-5 years marketing experience.
Detail-oriented and able to coordinate multiple work streams under deadline pressure
Ability to take initiative, problem solve and perform research
General knowledge of music, sports, theater, and family events
Knowledge of concert promotion and live event business
Tolerance of all cultures, music and art forms
Preferred:
Knowledge of the principles of target marketing
Extensive knowledge of Microsoft Office programs, particularly MS Excel and PowerPoint
Graphic design knowledge a plus
Physical Demands/Working Environment:
Work environment is fast-paced
Position requires extended periods of prolonged standing, bending, stooping, telephonic communications, and reaching
Must be able to lift or move up to 25 lbs using proper lifting techniques
Jessica Fowlkes
Job Details
Description - Cashier
What you will be doing:
Compute and record transactions.
Answer customers' questions and provide information on parking procedures and/or policies.
Establish and/or identify parking fees and tabulate total using calculators, cash registers, scanners or mental math skills.
Collect payment and issue receipts, refunds, credits, or change due to customers.
Ensure that the booth, gates, and surrounding areas are kept clean, orderly, safe and operating efficiently at all times.
Maintain security of bank and cash transactions.
Reconcile cash and credit card transactions against tickets, validations, etc. collected.
What we are looking for:
An outgoing and enthusiastic personality
A willingness to do whatever it takes to earn a “Thank You”
Great communication skills
An ability to calculate parking charges manually and make change without the use of a calculator
Attention to details
An ability to work flexible shifts/hours, including days, evenings, weekends, and holidays.
What you will receive in return:
Flexible scheduling.
Company provided benefits to eligible team members, such as paid vacation, sick, holidays as well as various insurance plans customized to meet your personal needs, including a 401k plan.
Building of long-lasting friendships/relationships.
Job training and career development.
Job Details
Description - Valet
What you will be doing:
Provide extraordinary guest services by greeting and interacting with guests.
Park, retrieve, and take care of guests' personal vehicles.
Open vehicle doors, assist guests egressing their vehicles, and help guests with luggage.
Provide directions and recommendations to local attractions.
Manage parking areas, ensuring efficient traffic flow.
May Issue and collect claim tickets and valet parking fees.
What we are looking for:
An outgoing and enthusiastic personality
A willingness to do whatever it takes to earn a “Thank You.”
Great communication skills
An ability to work flexible shifts/hours, including days, evenings, weekends, and holidays.
Position requires a lot of walking/running and a valid driver’s license.
Ability to lift at least 50 lbs.
What you will receive in return:
Flexible scheduling.
Cash tips.
Company provided benefits to eligible team members, such as paid vacation, sick, holidays as well as various insurance plans customized to meet your personal needs, including a 401k plan.
Building of long-lasting friendships/relationships.
Job training and career development.
Job Details
Description – Lot Attendant
What you will be doing:
Assist guests’ in locating their vehicles.
Direct motorists to parking areas or parking spaces, using hand signals or flashlights as necessary.
Keep the assigned area clean.
Resolve customer requests, questions, and complaints.
Patrol parking areas in order to prevent vehicle damage and vehicle or property thefts.
Lift, carry, and/or remove barricades in order to open or close parking areas as necessary.
Assist guests’ with using pay stations or automated ticketing equipment, including obtaining receipts, credit card payment, and making change.
Actively look for ways to assist parkers.
What we are looking for:
An outgoing and enthusiastic personality
A willingness to do whatever it takes to earn a “Thank You”
Great communication skills
An ability to work flexible shifts/hours, including days, evenings, weekends, and holidays.
Experience dealing with irate customers and resolving customer issues and/or complaints.
What you will receive in return:
Flexible scheduling.
Company provided benefits to eligible team members, such as paid vacation, sick, holidays as well as various insurance plans customized to meet your personal needs, including a 401k plan.
The building of long-lasting friendships/relationships.
Job training and career development.
Jessica Fowlkes
Apr 19, 2019
Full time
Job Details
Description - Cashier
What you will be doing:
Compute and record transactions.
Answer customers' questions and provide information on parking procedures and/or policies.
Establish and/or identify parking fees and tabulate total using calculators, cash registers, scanners or mental math skills.
Collect payment and issue receipts, refunds, credits, or change due to customers.
Ensure that the booth, gates, and surrounding areas are kept clean, orderly, safe and operating efficiently at all times.
Maintain security of bank and cash transactions.
Reconcile cash and credit card transactions against tickets, validations, etc. collected.
What we are looking for:
An outgoing and enthusiastic personality
A willingness to do whatever it takes to earn a “Thank You”
Great communication skills
An ability to calculate parking charges manually and make change without the use of a calculator
Attention to details
An ability to work flexible shifts/hours, including days, evenings, weekends, and holidays.
What you will receive in return:
Flexible scheduling.
Company provided benefits to eligible team members, such as paid vacation, sick, holidays as well as various insurance plans customized to meet your personal needs, including a 401k plan.
Building of long-lasting friendships/relationships.
Job training and career development.
Job Details
Description - Valet
What you will be doing:
Provide extraordinary guest services by greeting and interacting with guests.
Park, retrieve, and take care of guests' personal vehicles.
Open vehicle doors, assist guests egressing their vehicles, and help guests with luggage.
Provide directions and recommendations to local attractions.
Manage parking areas, ensuring efficient traffic flow.
May Issue and collect claim tickets and valet parking fees.
What we are looking for:
An outgoing and enthusiastic personality
A willingness to do whatever it takes to earn a “Thank You.”
Great communication skills
An ability to work flexible shifts/hours, including days, evenings, weekends, and holidays.
Position requires a lot of walking/running and a valid driver’s license.
Ability to lift at least 50 lbs.
What you will receive in return:
Flexible scheduling.
Cash tips.
Company provided benefits to eligible team members, such as paid vacation, sick, holidays as well as various insurance plans customized to meet your personal needs, including a 401k plan.
Building of long-lasting friendships/relationships.
Job training and career development.
Job Details
Description – Lot Attendant
What you will be doing:
Assist guests’ in locating their vehicles.
Direct motorists to parking areas or parking spaces, using hand signals or flashlights as necessary.
Keep the assigned area clean.
Resolve customer requests, questions, and complaints.
Patrol parking areas in order to prevent vehicle damage and vehicle or property thefts.
Lift, carry, and/or remove barricades in order to open or close parking areas as necessary.
Assist guests’ with using pay stations or automated ticketing equipment, including obtaining receipts, credit card payment, and making change.
Actively look for ways to assist parkers.
What we are looking for:
An outgoing and enthusiastic personality
A willingness to do whatever it takes to earn a “Thank You”
Great communication skills
An ability to work flexible shifts/hours, including days, evenings, weekends, and holidays.
Experience dealing with irate customers and resolving customer issues and/or complaints.
What you will receive in return:
Flexible scheduling.
Company provided benefits to eligible team members, such as paid vacation, sick, holidays as well as various insurance plans customized to meet your personal needs, including a 401k plan.
The building of long-lasting friendships/relationships.
Job training and career development.
Jessica Fowlkes
Job Details
Description - Cashier
What you will be doing:
Compute and record transactions.
Answer customers' questions and provide information on parking procedures and/or policies.
Establish and/or identify parking fees and tabulate total using calculators, cash registers, scanners or mental math skills.
Collect payment and issue receipts, refunds, credits, or change due to customers.
Ensure that the booth, gates, and surrounding areas are kept clean, orderly, safe and operating efficiently at all times.
Maintain security of bank and cash transactions.
Reconcile cash and credit card transactions against tickets, validations, etc. collected.
What we are looking for:
An outgoing and enthusiastic personality
A willingness to do whatever it takes to earn a “Thank You”
Great communication skills
An ability to calculate parking charges manually and make change without the use of a calculator
Attention to details
An ability to work flexible shifts/hours, including days, evenings, weekends, and holidays.
What you will receive in return:
Flexible scheduling.
Company provided benefits to eligible team members, such as paid vacation, sick, holidays as well as various insurance plans customized to meet your personal needs, including a 401k plan.
Building of long-lasting friendships/relationships.
Job training and career development.
Job Details
Description - Valet
What you will be doing:
Provide extraordinary guest services by greeting and interacting with guests.
Park, retrieve, and take care of guests' personal vehicles.
Open vehicle doors, assist guests egressing their vehicles, and help guests with luggage.
Provide directions and recommendations to local attractions.
Manage parking areas, ensuring efficient traffic flow.
May Issue and collect claim tickets and valet parking fees.
What we are looking for:
An outgoing and enthusiastic personality
A willingness to do whatever it takes to earn a “Thank You.”
Great communication skills
An ability to work flexible shifts/hours, including days, evenings, weekends, and holidays.
Position requires a lot of walking/running and a valid driver’s license.
Ability to lift at least 50 lbs.
What you will receive in return:
Flexible scheduling.
Cash tips.
Company provided benefits to eligible team members, such as paid vacation, sick, holidays as well as various insurance plans customized to meet your personal needs, including a 401k plan.
Building of long-lasting friendships/relationships.
Job training and career development.
Job Details
Description – Lot Attendant
What you will be doing:
Assist guests’ in locating their vehicles.
Direct motorists to parking areas or parking spaces, using hand signals or flashlights as necessary.
Keep the assigned area clean.
Resolve customer requests, questions, and complaints.
Patrol parking areas in order to prevent vehicle damage and vehicle or property thefts.
Lift, carry, and/or remove barricades in order to open or close parking areas as necessary.
Assist guests’ with using pay stations or automated ticketing equipment, including obtaining receipts, credit card payment, and making change.
Actively look for ways to assist parkers.
What we are looking for:
An outgoing and enthusiastic personality
A willingness to do whatever it takes to earn a “Thank You”
Great communication skills
An ability to work flexible shifts/hours, including days, evenings, weekends, and holidays.
Experience dealing with irate customers and resolving customer issues and/or complaints.
What you will receive in return:
Flexible scheduling.
Company provided benefits to eligible team members, such as paid vacation, sick, holidays as well as various insurance plans customized to meet your personal needs, including a 401k plan.
The building of long-lasting friendships/relationships.
Job training and career development.
Jessica Fowlkes
Apr 19, 2019
Full time
Job Details
Description - Cashier
What you will be doing:
Compute and record transactions.
Answer customers' questions and provide information on parking procedures and/or policies.
Establish and/or identify parking fees and tabulate total using calculators, cash registers, scanners or mental math skills.
Collect payment and issue receipts, refunds, credits, or change due to customers.
Ensure that the booth, gates, and surrounding areas are kept clean, orderly, safe and operating efficiently at all times.
Maintain security of bank and cash transactions.
Reconcile cash and credit card transactions against tickets, validations, etc. collected.
What we are looking for:
An outgoing and enthusiastic personality
A willingness to do whatever it takes to earn a “Thank You”
Great communication skills
An ability to calculate parking charges manually and make change without the use of a calculator
Attention to details
An ability to work flexible shifts/hours, including days, evenings, weekends, and holidays.
What you will receive in return:
Flexible scheduling.
Company provided benefits to eligible team members, such as paid vacation, sick, holidays as well as various insurance plans customized to meet your personal needs, including a 401k plan.
Building of long-lasting friendships/relationships.
Job training and career development.
Job Details
Description - Valet
What you will be doing:
Provide extraordinary guest services by greeting and interacting with guests.
Park, retrieve, and take care of guests' personal vehicles.
Open vehicle doors, assist guests egressing their vehicles, and help guests with luggage.
Provide directions and recommendations to local attractions.
Manage parking areas, ensuring efficient traffic flow.
May Issue and collect claim tickets and valet parking fees.
What we are looking for:
An outgoing and enthusiastic personality
A willingness to do whatever it takes to earn a “Thank You.”
Great communication skills
An ability to work flexible shifts/hours, including days, evenings, weekends, and holidays.
Position requires a lot of walking/running and a valid driver’s license.
Ability to lift at least 50 lbs.
What you will receive in return:
Flexible scheduling.
Cash tips.
Company provided benefits to eligible team members, such as paid vacation, sick, holidays as well as various insurance plans customized to meet your personal needs, including a 401k plan.
Building of long-lasting friendships/relationships.
Job training and career development.
Job Details
Description – Lot Attendant
What you will be doing:
Assist guests’ in locating their vehicles.
Direct motorists to parking areas or parking spaces, using hand signals or flashlights as necessary.
Keep the assigned area clean.
Resolve customer requests, questions, and complaints.
Patrol parking areas in order to prevent vehicle damage and vehicle or property thefts.
Lift, carry, and/or remove barricades in order to open or close parking areas as necessary.
Assist guests’ with using pay stations or automated ticketing equipment, including obtaining receipts, credit card payment, and making change.
Actively look for ways to assist parkers.
What we are looking for:
An outgoing and enthusiastic personality
A willingness to do whatever it takes to earn a “Thank You”
Great communication skills
An ability to work flexible shifts/hours, including days, evenings, weekends, and holidays.
Experience dealing with irate customers and resolving customer issues and/or complaints.
What you will receive in return:
Flexible scheduling.
Company provided benefits to eligible team members, such as paid vacation, sick, holidays as well as various insurance plans customized to meet your personal needs, including a 401k plan.
The building of long-lasting friendships/relationships.
Job training and career development.
Jessica Fowlkes
The Roving Cleaning Specialist provides professional cleaning services to CHIP managed apartments to prepare units for re-rental after the previous tenant has vacated.
JOB FUNCTIONS:
Essential Responsibilities:
Provide comprehensive cleaning services in vacant units, including bathrooms, kitchens, sweeping & mopping floors, cleaning windows, dusting, etc.…Provide touch-up cleaning/ dusting for units that have been vacant for an extended period complete special cleaning projects as assigned by Facility Manager
Ensure that work is completed in a timely fashion according to company's standards
Minimum Age: 18
Hiring Requirements: Cleaning experience required.
Education Level: No Minimum Education
Requirement Requires a Driver’s License: Yes,
Benefits: Medical, Dental, Life Insurance, Vision, Vacation, Holidays, Sick Leave
Anthony Altemoos
Apr 18, 2019
Full time
The Roving Cleaning Specialist provides professional cleaning services to CHIP managed apartments to prepare units for re-rental after the previous tenant has vacated.
JOB FUNCTIONS:
Essential Responsibilities:
Provide comprehensive cleaning services in vacant units, including bathrooms, kitchens, sweeping & mopping floors, cleaning windows, dusting, etc.…Provide touch-up cleaning/ dusting for units that have been vacant for an extended period complete special cleaning projects as assigned by Facility Manager
Ensure that work is completed in a timely fashion according to company's standards
Minimum Age: 18
Hiring Requirements: Cleaning experience required.
Education Level: No Minimum Education
Requirement Requires a Driver’s License: Yes,
Benefits: Medical, Dental, Life Insurance, Vision, Vacation, Holidays, Sick Leave
Anthony Altemoos
Chukchansi Gold Resort and Casino
Coarsegold, CA, USA
Responsible for providing management of the casino floor for all Table Games, Bingo, Poker and Slot Operations/ Technical in compliance with the Company’s policy and procedure, objectives, goals and Gaming regulations.
Interacts effectively with the public and Team Members. Performs excellent guest service at all time.
Implements and ensures compliance with approved policies, procedures, regulations and direct personnel in accordance with department objectives.
Assists with the analysis of Table Games, Slots, Bingo and Poker to endure maximum profitability and efficiency.
Ensures the efficient operation of all table games, poker, bingo and slot operations/technical on an assigned shift.
Reviews and evaluates on a regular basis table games, poker room, bingo and slots guest service departmental performance, working with the Directors and Managers in taking appropriate steps in resolving unsatisfactory results or conditions.
Oversees departmental operations on assigned shift in the absence of departmental directors.
Delegates the authority of all monetary transactions and makes decisions on such matters as short pays/no pays and guest short-change.
Maintains awareness of current promotional programs and new gaming devices while overseeing player development within Table Games, Slots, Bingo and the Poker Room.
Promotes positive guest relations and resolves and/or investigates guest problems or disputes. Reviews disciplinary actions initiated by staff.
Maintains visibility to all internal and external guests while on duty. Recognizes and interacts with guests and casino staff.
Verifies and ensures payouts of large jackpots and ensures fills/credits are properly executed.
Coordinates investigations into the resolution of variances to ensure compliance with company policies and employee integrity levels.
Ensures the accuracy of all time, attendance and variance records.
Maintains appropriate staffing levels and equitable scheduling for assigned shift.
Initiates and maintains communication with subordinates, team member, management and other departments.
Adheres to regulatory, departmental and company policies in an ethical manner.
Works any casino position on an emergency basis.
Maintains a consistent, regular attendance record.
Ushers for events as needed by management.
Performs any reasonable request made by management.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. .
EDUCATION and/or EXPERIENCE:
High School Diploma or GED required. Bachelor’s degree in accounting, business administration or related field from a four-year college or university or an equivalent combination of education and experience that enables performance in all aspects of the position required. Five years of experience in a management capacity required. Previous experience in casino operations, hospitality, sales, marketing and/or public relations is preferred.
SPECIAL QUALIFICATIONS:
Must be able to maintain a gaming license. Strong organizational and communication skills, both verbal and written required. Sound understanding of specific computer functions, including developing spreadsheets. Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as the Company’s internal controls, policies and procedures.
LANGUAGE SKILLS:
Ability to read and interpret financial data and documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports (financial) and correspondence. Ability to speak effectively and respond to questions from guests or the general public, employees, and managers.
MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY:
Ability to define problems, collect data including financial, establish facts, draw valid conclusions, and make the appropriate recommendation to management. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Anthony Altemoos
Team C
Apr 18, 2019
Full time
Responsible for providing management of the casino floor for all Table Games, Bingo, Poker and Slot Operations/ Technical in compliance with the Company’s policy and procedure, objectives, goals and Gaming regulations.
Interacts effectively with the public and Team Members. Performs excellent guest service at all time.
Implements and ensures compliance with approved policies, procedures, regulations and direct personnel in accordance with department objectives.
Assists with the analysis of Table Games, Slots, Bingo and Poker to endure maximum profitability and efficiency.
Ensures the efficient operation of all table games, poker, bingo and slot operations/technical on an assigned shift.
Reviews and evaluates on a regular basis table games, poker room, bingo and slots guest service departmental performance, working with the Directors and Managers in taking appropriate steps in resolving unsatisfactory results or conditions.
Oversees departmental operations on assigned shift in the absence of departmental directors.
Delegates the authority of all monetary transactions and makes decisions on such matters as short pays/no pays and guest short-change.
Maintains awareness of current promotional programs and new gaming devices while overseeing player development within Table Games, Slots, Bingo and the Poker Room.
Promotes positive guest relations and resolves and/or investigates guest problems or disputes. Reviews disciplinary actions initiated by staff.
Maintains visibility to all internal and external guests while on duty. Recognizes and interacts with guests and casino staff.
Verifies and ensures payouts of large jackpots and ensures fills/credits are properly executed.
Coordinates investigations into the resolution of variances to ensure compliance with company policies and employee integrity levels.
Ensures the accuracy of all time, attendance and variance records.
Maintains appropriate staffing levels and equitable scheduling for assigned shift.
Initiates and maintains communication with subordinates, team member, management and other departments.
Adheres to regulatory, departmental and company policies in an ethical manner.
Works any casino position on an emergency basis.
Maintains a consistent, regular attendance record.
Ushers for events as needed by management.
Performs any reasonable request made by management.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. .
EDUCATION and/or EXPERIENCE:
High School Diploma or GED required. Bachelor’s degree in accounting, business administration or related field from a four-year college or university or an equivalent combination of education and experience that enables performance in all aspects of the position required. Five years of experience in a management capacity required. Previous experience in casino operations, hospitality, sales, marketing and/or public relations is preferred.
SPECIAL QUALIFICATIONS:
Must be able to maintain a gaming license. Strong organizational and communication skills, both verbal and written required. Sound understanding of specific computer functions, including developing spreadsheets. Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as the Company’s internal controls, policies and procedures.
LANGUAGE SKILLS:
Ability to read and interpret financial data and documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports (financial) and correspondence. Ability to speak effectively and respond to questions from guests or the general public, employees, and managers.
MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY:
Ability to define problems, collect data including financial, establish facts, draw valid conclusions, and make the appropriate recommendation to management. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Anthony Altemoos
Team C
DEFINITION
Under immediate supervision in Fine Arts Museums, Asian Art Museum and Recreation and Park Commission facilities, employees in this class sell tickets, admit patrons to the facilities and perform other duties as required. The essential functions include: selling, distributing and/or collecting tickets, passes, membership, audio tour and other products; operating a cash register or a computerized system to register sales transactions; setting up money trays to make change for patrons; preparing deposits to bank monies; providing customer service and information to patrons and staff; assisting with crowd control, counting visitors and verifying admission receipts; assisting in the issuance of will call tickets; greeting and meeting groups and school tours; assisting with coat check and information area; maintaining inventory of admission tickets, audio sets and other products; and checking and ensuring automated systems are functioning properly by cleaning, dusting, replacing and/or changing receipt tapes, ticket rolls, and ink cartridges.
DISTINGUISHING FEATURES
The 3302 Admission Attendant is distinguished from the Cashier series (classes 4320, 4321 and 4322) in that positions in the 3302 class receive payments for selling admission tickets, membership and other products to the general public and the latter has responsibility for processing large volume of payments from a wide variety of sources for services rendered or fees charged by City departments.
SUPERVISION EXERCISED
None
EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code (class) and are not intended to be an inclusive list.
1. Sells, distributes and/or collects tickets, passes, membership, audio tour and other products by personally receiving various types of payment from patrons of Park & Recreation and museum facilities. Operates a cash register or a computerized system to register sale transactions.
2. Sets up money trays by obtaining sufficient amounts of different denominations of dollars and coins in order to make change for Park & Recreation and Museum patrons.
3. Prepares deposits by summarizing all receipts on a daily basis and preparing forms such as cash reconciliation sheet and deposit slip in order to bank monies at the end of a shift.
4. Provides excellent customer service and information; responds to patrons' requests for directions and information about facilities & fees and other questions to aid patrons in their use and enjoyment of facilities and actively promote sale of membership, audio tour, and products sold by the organizations.
5. Assists with crowd control, counts visitors and verifies admission receipts; assists in the issuance of will call tickets, greets and meets groups and school tours; and assists with coat check and information area.
6. Maintains inventory of admission tickets tickets, audio sets and other products by tracking and maintaining appropriate level of inventory.
7. Checks and ensures automated systems are functioning properly by cleaning, dusting, replacing and /or changing receipt tapes, ticket rolls, and ink cartridges. Contacts outside vendors for any repair if needed.
KNOWLEDGE, SKILLS AND ABILITIES
Ability to: perform basic arithmetic; establish and maintain effective working relationships and assist customers in a polite and courteous manner; speak clearly, tactfully, and effectively; and operate computerized systems.
EXPERIENCE AND TRAINING
One (1) year (2000 hours) verifiable experience as an admission attendant, cashier or comparable position which requires assisting customers and handling cash on a daily basis.
Natasha Glynn
Apr 18, 2019
Full time
DEFINITION
Under immediate supervision in Fine Arts Museums, Asian Art Museum and Recreation and Park Commission facilities, employees in this class sell tickets, admit patrons to the facilities and perform other duties as required. The essential functions include: selling, distributing and/or collecting tickets, passes, membership, audio tour and other products; operating a cash register or a computerized system to register sales transactions; setting up money trays to make change for patrons; preparing deposits to bank monies; providing customer service and information to patrons and staff; assisting with crowd control, counting visitors and verifying admission receipts; assisting in the issuance of will call tickets; greeting and meeting groups and school tours; assisting with coat check and information area; maintaining inventory of admission tickets, audio sets and other products; and checking and ensuring automated systems are functioning properly by cleaning, dusting, replacing and/or changing receipt tapes, ticket rolls, and ink cartridges.
DISTINGUISHING FEATURES
The 3302 Admission Attendant is distinguished from the Cashier series (classes 4320, 4321 and 4322) in that positions in the 3302 class receive payments for selling admission tickets, membership and other products to the general public and the latter has responsibility for processing large volume of payments from a wide variety of sources for services rendered or fees charged by City departments.
SUPERVISION EXERCISED
None
EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code (class) and are not intended to be an inclusive list.
1. Sells, distributes and/or collects tickets, passes, membership, audio tour and other products by personally receiving various types of payment from patrons of Park & Recreation and museum facilities. Operates a cash register or a computerized system to register sale transactions.
2. Sets up money trays by obtaining sufficient amounts of different denominations of dollars and coins in order to make change for Park & Recreation and Museum patrons.
3. Prepares deposits by summarizing all receipts on a daily basis and preparing forms such as cash reconciliation sheet and deposit slip in order to bank monies at the end of a shift.
4. Provides excellent customer service and information; responds to patrons' requests for directions and information about facilities & fees and other questions to aid patrons in their use and enjoyment of facilities and actively promote sale of membership, audio tour, and products sold by the organizations.
5. Assists with crowd control, counts visitors and verifies admission receipts; assists in the issuance of will call tickets, greets and meets groups and school tours; and assists with coat check and information area.
6. Maintains inventory of admission tickets tickets, audio sets and other products by tracking and maintaining appropriate level of inventory.
7. Checks and ensures automated systems are functioning properly by cleaning, dusting, replacing and /or changing receipt tapes, ticket rolls, and ink cartridges. Contacts outside vendors for any repair if needed.
KNOWLEDGE, SKILLS AND ABILITIES
Ability to: perform basic arithmetic; establish and maintain effective working relationships and assist customers in a polite and courteous manner; speak clearly, tactfully, and effectively; and operate computerized systems.
EXPERIENCE AND TRAINING
One (1) year (2000 hours) verifiable experience as an admission attendant, cashier or comparable position which requires assisting customers and handling cash on a daily basis.
Natasha Glynn
The Role:
A year-long work experience. As a House of Blues Veteran Apprentice – Marketing, you will report in to our Senior Director of Digital Development and work closely with the digital products marketing team in our home office located in Hollywood, CA. You will be assisting with web development and digital production projects, gaining knowledge of House of Blues marketing platforms and processes.
Responsibilities:
Digital Marketing:
Participate in developing front-end and back-end functionality for web applications
Learn, understand and contribute existing CMS platform
Proactively identify and solve technical problems
Contribute to the design and architecture of our code
Point out new and innovative technologies for use within our technology stack
Proof-reading content, links, etc.
Write creative and relevant
Assist Marketing technology team in day to day activities
Other projects as assigned.
Qualifications:
Previous experience or education in marketing and/or web development
Interest in a career in web development or digital marketing
Advanced Microsoft Word, Excel, Outlook and PowerPoint skills
Working knowledge of ASP.NET, HTML, JavaScript and CSS
Experience with cloud-based hosting solutions and application management
Familiarity with Angular JS preferred
Familiarity with .Net Core a plus
Creative background in UI/UX a plus
Ability to communicate clearly and concisely, both orally and in writing
Strong attention to detail and advanced preparation. Superior organization skills are a must
Ability to multi-task and handle several projects at one time both individually and through cross functional teams
Self-starter and independent working style, including following through on projects and following up with team members on open items.
Ability to commit for a year-long Apprentice program
Jessica Fowlkes
Team D
Apr 11, 2019
Full time
The Role:
A year-long work experience. As a House of Blues Veteran Apprentice – Marketing, you will report in to our Senior Director of Digital Development and work closely with the digital products marketing team in our home office located in Hollywood, CA. You will be assisting with web development and digital production projects, gaining knowledge of House of Blues marketing platforms and processes.
Responsibilities:
Digital Marketing:
Participate in developing front-end and back-end functionality for web applications
Learn, understand and contribute existing CMS platform
Proactively identify and solve technical problems
Contribute to the design and architecture of our code
Point out new and innovative technologies for use within our technology stack
Proof-reading content, links, etc.
Write creative and relevant
Assist Marketing technology team in day to day activities
Other projects as assigned.
Qualifications:
Previous experience or education in marketing and/or web development
Interest in a career in web development or digital marketing
Advanced Microsoft Word, Excel, Outlook and PowerPoint skills
Working knowledge of ASP.NET, HTML, JavaScript and CSS
Experience with cloud-based hosting solutions and application management
Familiarity with Angular JS preferred
Familiarity with .Net Core a plus
Creative background in UI/UX a plus
Ability to communicate clearly and concisely, both orally and in writing
Strong attention to detail and advanced preparation. Superior organization skills are a must
Ability to multi-task and handle several projects at one time both individually and through cross functional teams
Self-starter and independent working style, including following through on projects and following up with team members on open items.
Ability to commit for a year-long Apprentice program
Jessica Fowlkes
Team D
The Role:
A year-long work experience. As a House of Blues Military Veteran Apprentice - Operations, you’ll learn about a career in operations by working closely with the House of Blues Executive Vice President and Home Office Operations team, including Food & Beverage (Front of House & Back of House), Restaurant Operations, Music Hall Operations, Foundation Room, & occasionally with Marketing, Special Events & Retail teams.
General Responsibilities:
Apprentice projects can include: presentation creation, research projects, creating weekly and monthly reports, maintaining general follow-up on venue progress and more.
The Veteran Operations Apprentice will assist the Home Office Operations team with their daily operational needs, while gaining knowledge of House of Blues (in-venue) operations, training in each department through a rotation at the House of Blues Anaheim location.
This training will help you learn how each individual venue runs, while following the policies and procedures provided by the Home Office and how each department works independently and together to create the House of Blues experience.
Essential Functions:
Food and Beverage :
Assisting in new menu rollouts, setting deadlines and following up on venue progress
Perform cost analysis on all new menu products
Assist in setting up training for field employees and following up on policy adherence
Assisting with monthly F&B reports to management and internal teams
Venue :
Kitchen/BOH :
Creating daily prep sheets for all BOH Employees and validating proper completion
Education on employee break management to ensure proper state law adherence (CA Venues)
Assisting in entry of department schedules into labor management program
Validating correct recipe procedures and ensuring the quality of all product
Assisting in mid-month and month-end inventories and troubleshooting of cost variances
Restaurant/FOH :
Learning about daily venue operations including; guest interaction, employee management, and how we ensure adherence to policies and procedures
Attending pre-shift meetings with employees, as communication happens for roll-outs, contests, and any new information
Insight into employee training, coaching progress check-ins
Education on recipe validation and proper recipe procedures, and how we monitor for waste or theft
Education on Crunch Time and invoice reconciliation, schedule entry into the labor management system and mid and month-end inventories
Accounting/Purchasing & Receiving :
Review and Validate proper revenue center transfers
Assist in setting proper pars for accurate ordering to control waste and extra product on hand
Education on food and beverage order placement
Participate in receiving food and beverage orders, following up on and order issues or variances
Assist in employee timecard review to ensure proper job code entry and overtime validation
Sales :
Work with Logistics Manager to ensure proper execution of events
Assist in planning with outside vendors booked by sales team
Training by operations team on event scheduling and staffing
Manage completion of closing SEO reports
Department Administrative Responsibilities :
Handle all projects as directed by Managers
Assist in coordination of team schedules, daily calendar of meetings, events, etc.
Manage meeting and event logistics including booking and preparing rooms, creating materials, organizing catering and taking notes
Assist in coordination of ticket requests, travel, lodging, etc.
Assist with expense report processing and management
May assist with other functions such as data entry and other clerical duties as requested
Ensures that expenses are processed correctly and in a timely manner
Job Requirements:
Minimum Requirements:
Culinary and/or food & beverage experience preferred
Prior service in any branch of the U.S. military
Calm / Professional and customer service oriented
Desire to learn about a career in operations
Ability to handle multiple projects simultaneously
Sound judgment and ability to problem solve; sometimes with limited information
Live entertainment venue or restaurant operations experience is a plus
Computer literate in Windows applications. (Excel and Word a must)
Must possess superior interpersonal communication and organizational skills
Ability to commit to a year-long apprentice program
Ability and willingness to relocate for business needs and opportunity.
Preferred:
College Degree
Team D
Jessica Fowlkes
Apr 11, 2019
Full time
The Role:
A year-long work experience. As a House of Blues Military Veteran Apprentice - Operations, you’ll learn about a career in operations by working closely with the House of Blues Executive Vice President and Home Office Operations team, including Food & Beverage (Front of House & Back of House), Restaurant Operations, Music Hall Operations, Foundation Room, & occasionally with Marketing, Special Events & Retail teams.
General Responsibilities:
Apprentice projects can include: presentation creation, research projects, creating weekly and monthly reports, maintaining general follow-up on venue progress and more.
The Veteran Operations Apprentice will assist the Home Office Operations team with their daily operational needs, while gaining knowledge of House of Blues (in-venue) operations, training in each department through a rotation at the House of Blues Anaheim location.
This training will help you learn how each individual venue runs, while following the policies and procedures provided by the Home Office and how each department works independently and together to create the House of Blues experience.
Essential Functions:
Food and Beverage :
Assisting in new menu rollouts, setting deadlines and following up on venue progress
Perform cost analysis on all new menu products
Assist in setting up training for field employees and following up on policy adherence
Assisting with monthly F&B reports to management and internal teams
Venue :
Kitchen/BOH :
Creating daily prep sheets for all BOH Employees and validating proper completion
Education on employee break management to ensure proper state law adherence (CA Venues)
Assisting in entry of department schedules into labor management program
Validating correct recipe procedures and ensuring the quality of all product
Assisting in mid-month and month-end inventories and troubleshooting of cost variances
Restaurant/FOH :
Learning about daily venue operations including; guest interaction, employee management, and how we ensure adherence to policies and procedures
Attending pre-shift meetings with employees, as communication happens for roll-outs, contests, and any new information
Insight into employee training, coaching progress check-ins
Education on recipe validation and proper recipe procedures, and how we monitor for waste or theft
Education on Crunch Time and invoice reconciliation, schedule entry into the labor management system and mid and month-end inventories
Accounting/Purchasing & Receiving :
Review and Validate proper revenue center transfers
Assist in setting proper pars for accurate ordering to control waste and extra product on hand
Education on food and beverage order placement
Participate in receiving food and beverage orders, following up on and order issues or variances
Assist in employee timecard review to ensure proper job code entry and overtime validation
Sales :
Work with Logistics Manager to ensure proper execution of events
Assist in planning with outside vendors booked by sales team
Training by operations team on event scheduling and staffing
Manage completion of closing SEO reports
Department Administrative Responsibilities :
Handle all projects as directed by Managers
Assist in coordination of team schedules, daily calendar of meetings, events, etc.
Manage meeting and event logistics including booking and preparing rooms, creating materials, organizing catering and taking notes
Assist in coordination of ticket requests, travel, lodging, etc.
Assist with expense report processing and management
May assist with other functions such as data entry and other clerical duties as requested
Ensures that expenses are processed correctly and in a timely manner
Job Requirements:
Minimum Requirements:
Culinary and/or food & beverage experience preferred
Prior service in any branch of the U.S. military
Calm / Professional and customer service oriented
Desire to learn about a career in operations
Ability to handle multiple projects simultaneously
Sound judgment and ability to problem solve; sometimes with limited information
Live entertainment venue or restaurant operations experience is a plus
Computer literate in Windows applications. (Excel and Word a must)
Must possess superior interpersonal communication and organizational skills
Ability to commit to a year-long apprentice program
Ability and willingness to relocate for business needs and opportunity.
Preferred:
College Degree
Team D
Jessica Fowlkes
Levy is excited to announce our newest partnership as Food & Beverage provider for Levi's Stadium!
Levi’s Stadium is known for being the most high-tech stadium in the world - and Levy is known for being the Coolest Job in Food & Sports. Whether you're a master chef or an hourly team-member, we'll find the perfect fit for you!
NOW HIRING Host/Hostess
We are the face and name of Levy, providing the most premium food and beverage experiences that Levy has to offer, and demonstrating Levy’s value as a restauranteur and distributor in the sports and entertainment industry.
Host/Reservationist: Greets, directs, and responds to guest’s questions and needs.
No one else in this business thinks quite like we do. By seamlessly blending our sense of family, genuine passion and unique mindset as restaurateurs, we continue to set ourselves apart for our guests and from our competitors, and create an amazing home for all of our hardworking, fun-spirited team members countrywide. The reason we have so many amazing people is best summed up by founder Larry Levy, "If you find a job you enjoy, you'll never work another day in your life."
Requirements
Please apply online today. Qualified candidates will be contacted for an interview.
Levy is an equal opportunity employer. At Levy we are committed to treating all Applicants and Team Members fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Apr 09, 2019
Seasonal
Levy is excited to announce our newest partnership as Food & Beverage provider for Levi's Stadium!
Levi’s Stadium is known for being the most high-tech stadium in the world - and Levy is known for being the Coolest Job in Food & Sports. Whether you're a master chef or an hourly team-member, we'll find the perfect fit for you!
NOW HIRING Host/Hostess
We are the face and name of Levy, providing the most premium food and beverage experiences that Levy has to offer, and demonstrating Levy’s value as a restauranteur and distributor in the sports and entertainment industry.
Host/Reservationist: Greets, directs, and responds to guest’s questions and needs.
No one else in this business thinks quite like we do. By seamlessly blending our sense of family, genuine passion and unique mindset as restaurateurs, we continue to set ourselves apart for our guests and from our competitors, and create an amazing home for all of our hardworking, fun-spirited team members countrywide. The reason we have so many amazing people is best summed up by founder Larry Levy, "If you find a job you enjoy, you'll never work another day in your life."
Requirements
Please apply online today. Qualified candidates will be contacted for an interview.
Levy is an equal opportunity employer. At Levy we are committed to treating all Applicants and Team Members fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Our Exciting Work Environment
Does the smell of evergreen trees and being in the great outdoors appeal to you? Then let your adventure begin here! Tenaya Lodge at Yosemite is nestled in the Sierra Mountains just two miles from Yosemite National Park’s south entrance, 20 minutes from the charming mountain community of Oakhurst and an hour outside of the large valley community of Fresno, CA. As a Four Diamond rated, LEED-certified luxurious, all-season resort, we serve a world-wide traveler base. Onsite offerings range from mountain biking and ice skating to spa treatments and fine dining. We offer a “roughing it minus the rough part” experience and focus on creating special experiences one guest at a time. Come explore and grow with us and create your own memorable experience with the Tenaya Lodge team!
The Opportunity
Are you ready for a career adventure that takes you to new heights daily in a unique and inspiring upscale full service resort located in central California Sierra, adjacent to Yosemite National Park? If you are seeking a challenging atmosphere where you can thrive with a team of Human Resource professionals who strives to practice the company’s core values of integrity, adaptability, transparency and diversity of thought daily this opportunity is for you.
Your performance will be evaluated on the following areas:
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
• Following all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures.
• Processing, verifying, coordinating and maintaining personnel related documentation for all leaves of absence, workers compensation, ADA, and Unemployment Claims. Maintain close contact with associate and keep manager informed about expected duration, return-to-work-dates, extensions. etc.
• Coordinate the annual Health and Wellness Fair and Blood Drive.
* Liason with third-party adminstrator and and corporate leave administrator.
*Partner with HR Business Partners by providing information to support employment decisions and accomodations. Advise associates and managers regarding leave, time off policy and procedures.
• Assisting with unit specific training programs for hourly employees, as a Subject Matter Expert for New Hire Orientation, Open Enrollment, and additional training opportunities.
*Assist in all areas of HR as needed.
We are seeking a candidate for this opportunity that can demonstrate accuracy, strong communication skills, has a high degree of organization and the ability to effectively build relationships. Experience in administration, leaves, or Human Resources is a must as well as excellent Microsoft office computer skills and the ability to quickly learn HRIS systems. An Associate’s Degree is preferred in business or hospitality. Must maintain confidentiality and apporiately handle sensative information with discretion. Ability to communicate both verbally and written communication in Spanish is strongly preferred. SHRM or PHR certification preferred.
Who We Are
Take your career beyond the ordinary—to the extraordinary.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit www.delawarenorth.com .
All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Greg Fillebrown
Apr 05, 2019
Full time
Our Exciting Work Environment
Does the smell of evergreen trees and being in the great outdoors appeal to you? Then let your adventure begin here! Tenaya Lodge at Yosemite is nestled in the Sierra Mountains just two miles from Yosemite National Park’s south entrance, 20 minutes from the charming mountain community of Oakhurst and an hour outside of the large valley community of Fresno, CA. As a Four Diamond rated, LEED-certified luxurious, all-season resort, we serve a world-wide traveler base. Onsite offerings range from mountain biking and ice skating to spa treatments and fine dining. We offer a “roughing it minus the rough part” experience and focus on creating special experiences one guest at a time. Come explore and grow with us and create your own memorable experience with the Tenaya Lodge team!
The Opportunity
Are you ready for a career adventure that takes you to new heights daily in a unique and inspiring upscale full service resort located in central California Sierra, adjacent to Yosemite National Park? If you are seeking a challenging atmosphere where you can thrive with a team of Human Resource professionals who strives to practice the company’s core values of integrity, adaptability, transparency and diversity of thought daily this opportunity is for you.
Your performance will be evaluated on the following areas:
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
• Following all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures.
• Processing, verifying, coordinating and maintaining personnel related documentation for all leaves of absence, workers compensation, ADA, and Unemployment Claims. Maintain close contact with associate and keep manager informed about expected duration, return-to-work-dates, extensions. etc.
• Coordinate the annual Health and Wellness Fair and Blood Drive.
* Liason with third-party adminstrator and and corporate leave administrator.
*Partner with HR Business Partners by providing information to support employment decisions and accomodations. Advise associates and managers regarding leave, time off policy and procedures.
• Assisting with unit specific training programs for hourly employees, as a Subject Matter Expert for New Hire Orientation, Open Enrollment, and additional training opportunities.
*Assist in all areas of HR as needed.
We are seeking a candidate for this opportunity that can demonstrate accuracy, strong communication skills, has a high degree of organization and the ability to effectively build relationships. Experience in administration, leaves, or Human Resources is a must as well as excellent Microsoft office computer skills and the ability to quickly learn HRIS systems. An Associate’s Degree is preferred in business or hospitality. Must maintain confidentiality and apporiately handle sensative information with discretion. Ability to communicate both verbally and written communication in Spanish is strongly preferred. SHRM or PHR certification preferred.
Who We Are
Take your career beyond the ordinary—to the extraordinary.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit www.delawarenorth.com .
All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Greg Fillebrown
Our Exciting Work Environment
" I work in the most incredible setting on earth where exhilaration and relaxation meet, and timeless memories are made!" If you want this to be your saying, if the smell of evergreen trees and being in the great outdoors appeals to you, then let your adventure begin here! Tenaya Lodge at Yosemite is nestled in the Sierra Mountains just two miles from Yosemite National Park’s south entrance, 20 minutes from the charming mountain community of Oakhurst and an hour outside of the large valley community of Fresno, CA. As a Four Diamond rated, LEED-certified luxurious, all-season resort, we serve a world-wide traveler base. Onsite offerings range from mountain biking and ice skating to spa treatments and upscale dining. We offer a “roughing it minus the rough part” stay and focus on delighting guests by creating the world’s best experiences! Come explore your opportunities with the Tenaya Lodge team where YOU make the difference!
The Opportunity
A successful Gift Shop Retail Cashier is a people person! While you’ll be knowledgeable about the products, stock and sell inventory, you’ll greet and interact with guests and are able to direct them to all hotel locations and answer any property information.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
• Follow all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits and issue receipts, refunds, credits, or change due to customers.
• Assist customers by providing information and resolving their complaints.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Process merchandise returns and exchanges.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as vacuuming floors, dusting and emptying trash cans.
• Stock shelves, and mark prices on shelves and items.
• Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
POSITION QUALIFICATIONS
Competency Statement(s)
• Accuracy - Ability to perform work accurately and thoroughly. Quality of work product is very important
• Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
• Reliability - The trait of being dependable and trustworthy.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED): or Work Equivalent
Experience: Customer service experience preferred. Retail experience preferred.
Computer Skills: Must have basic computer knowledge to operate and navigate POS system.
WORK ENVIRONMENT
Due to the location of the property in the mountains, some conditions may include traversing hills and/or slopes, significant heights and outdoor elements. Work environment will also include inside a climate-controlled building. Must be able to work at an elevation of 5,000 plus feet both indoors and outdoors in all weather conditions.
Who We Are
Take your career beyond the ordinary—to the extraordinary.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at www.DelawareNorth.com .
All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Greg Fillebrown
Apr 05, 2019
Part time
Our Exciting Work Environment
" I work in the most incredible setting on earth where exhilaration and relaxation meet, and timeless memories are made!" If you want this to be your saying, if the smell of evergreen trees and being in the great outdoors appeals to you, then let your adventure begin here! Tenaya Lodge at Yosemite is nestled in the Sierra Mountains just two miles from Yosemite National Park’s south entrance, 20 minutes from the charming mountain community of Oakhurst and an hour outside of the large valley community of Fresno, CA. As a Four Diamond rated, LEED-certified luxurious, all-season resort, we serve a world-wide traveler base. Onsite offerings range from mountain biking and ice skating to spa treatments and upscale dining. We offer a “roughing it minus the rough part” stay and focus on delighting guests by creating the world’s best experiences! Come explore your opportunities with the Tenaya Lodge team where YOU make the difference!
The Opportunity
A successful Gift Shop Retail Cashier is a people person! While you’ll be knowledgeable about the products, stock and sell inventory, you’ll greet and interact with guests and are able to direct them to all hotel locations and answer any property information.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
• Follow all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits and issue receipts, refunds, credits, or change due to customers.
• Assist customers by providing information and resolving their complaints.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Process merchandise returns and exchanges.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as vacuuming floors, dusting and emptying trash cans.
• Stock shelves, and mark prices on shelves and items.
• Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
POSITION QUALIFICATIONS
Competency Statement(s)
• Accuracy - Ability to perform work accurately and thoroughly. Quality of work product is very important
• Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
• Reliability - The trait of being dependable and trustworthy.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED): or Work Equivalent
Experience: Customer service experience preferred. Retail experience preferred.
Computer Skills: Must have basic computer knowledge to operate and navigate POS system.
WORK ENVIRONMENT
Due to the location of the property in the mountains, some conditions may include traversing hills and/or slopes, significant heights and outdoor elements. Work environment will also include inside a climate-controlled building. Must be able to work at an elevation of 5,000 plus feet both indoors and outdoors in all weather conditions.
Who We Are
Take your career beyond the ordinary—to the extraordinary.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at www.DelawareNorth.com .
All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Greg Fillebrown
NBC Universal
North Hollywood, Los Angeles, CA, USA
SUMMARY:
Responsible for managing the daily preparation of food items and cooking/plating all food orders in an efficient, safe and attractive manner. Line cooks will prepare food according to proper food safety procedures and established company recipe standards while keeping kitchen and food areas clean at all times.
Major Responsibilities
· Moves with a sense of urgency by preparing guests’ food orders. Prepares a variety of foods including but not limited to: meat, seafood, poultry, vegetable and cold food items. Weighs and measures ingredients for cooking.
· Ensures all food items are served at the correct temperature, prepared to spec and all line builds and plating presentation standards followed.
· Stock and set up station by collect all necessary supplies and ingredients to set up for daily business. Prepare and collect garnishes and/or other assigned menu items for allocated station. Completes all opening, running, and closing duties as assigned.
· Clean and sanitize work stations. Return dirty food preparation utensils to the appropriate areas. Maintain and cleans kitchen before, after and during shift.
· Cover, date and correctly store all food items as per safe food-handling procedures.
· Adheres to standards of handling, preparing, serving and holding food products including but not limited to: FIFO, Temperature Danger Zone, cross-contamination.
· Promote and provide extraordinary guest service for both internal and external guests; answer questions, offer information, and provide assistance in a courteous manner.
· Understand and demonstrate the proper use of safety practices and ensure department standards are maintained and safety policies are upheld.
· Perform other duties as assigned
Jessica Fowlkes
Apr 05, 2019
Full time
SUMMARY:
Responsible for managing the daily preparation of food items and cooking/plating all food orders in an efficient, safe and attractive manner. Line cooks will prepare food according to proper food safety procedures and established company recipe standards while keeping kitchen and food areas clean at all times.
Major Responsibilities
· Moves with a sense of urgency by preparing guests’ food orders. Prepares a variety of foods including but not limited to: meat, seafood, poultry, vegetable and cold food items. Weighs and measures ingredients for cooking.
· Ensures all food items are served at the correct temperature, prepared to spec and all line builds and plating presentation standards followed.
· Stock and set up station by collect all necessary supplies and ingredients to set up for daily business. Prepare and collect garnishes and/or other assigned menu items for allocated station. Completes all opening, running, and closing duties as assigned.
· Clean and sanitize work stations. Return dirty food preparation utensils to the appropriate areas. Maintain and cleans kitchen before, after and during shift.
· Cover, date and correctly store all food items as per safe food-handling procedures.
· Adheres to standards of handling, preparing, serving and holding food products including but not limited to: FIFO, Temperature Danger Zone, cross-contamination.
· Promote and provide extraordinary guest service for both internal and external guests; answer questions, offer information, and provide assistance in a courteous manner.
· Understand and demonstrate the proper use of safety practices and ensure department standards are maintained and safety policies are upheld.
· Perform other duties as assigned
Jessica Fowlkes
Our Exciting Work Environment
If the smell of evergreen trees and being in the great outdoors appeals to you, then let your adventure begin here! Tenaya Lodge at Yosemite is nestled in the Sierra Mountains just two miles from Yosemite National Park’s south entrance, 20 minutes from the charming mountain community of Oakhurst and an hour outside of the large valley community of Fresno, CA.
As a Four Diamond rated, LEED-certified luxurious, all-season resort, we serve a world-wide traveler base. Onsite offerings range from mountain biking and ice skating to spa treatments and upscale dining. We offer a “roughing it minus the rough part” stay and focus on delighting guests by creating the world’s best experiences! Come explore your opportunities with the Tenaya Lodge team where YOU make the difference!
The Opportunity
As the cashier in our Harvest & Grounds Deli, you’ll provide genuine and friendly service whether crafting a coffee drink, making milkshakes, or simply processing payment for food and other items.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
• Follow all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures.
• Clean and sanitize all service and work areas, utensils, or equipment.
• Provide customers with product details, such preparation descriptions and process customer payments.
• Serve prepared foods, such as muffins, biscotti, or bagels.
• Wrap, label, or date food items for sale.
• Set up or restock product displays.
• Complete knowledge of PCI/CEG compliance.
POSITION QUALIFICATIONS
Competency Statement(s) .
• Accountability - Ability to accept responsibility and account for his/her actions.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task. and follow all safety procedures
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Reliability - The trait of being dependable and trustworthy.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED): Preferred
Experience: Customer service experience preferred
Certifications & Licenses: California Food Handler Card.
Other Requirements: Cross train in numerous positions as to fill any voids throughout the food and beverage division when needed.
WORK ENVIRONMENT
Due to the location of the property in the mountains, some conditions may include traversing hills and/or slopes, significant heights and outdoor elements. Work environment will also include inside a climate-controlled building. Must be able to work at an elevation of 5,000 plus feet both indoors and outdoors in all weather conditions.
Who We Are
Take your career beyond the ordinary—to the extraordinary.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at www.DelawareNorth.com .
All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Greg Fillebrown
Apr 05, 2019
Part time
Our Exciting Work Environment
If the smell of evergreen trees and being in the great outdoors appeals to you, then let your adventure begin here! Tenaya Lodge at Yosemite is nestled in the Sierra Mountains just two miles from Yosemite National Park’s south entrance, 20 minutes from the charming mountain community of Oakhurst and an hour outside of the large valley community of Fresno, CA.
As a Four Diamond rated, LEED-certified luxurious, all-season resort, we serve a world-wide traveler base. Onsite offerings range from mountain biking and ice skating to spa treatments and upscale dining. We offer a “roughing it minus the rough part” stay and focus on delighting guests by creating the world’s best experiences! Come explore your opportunities with the Tenaya Lodge team where YOU make the difference!
The Opportunity
As the cashier in our Harvest & Grounds Deli, you’ll provide genuine and friendly service whether crafting a coffee drink, making milkshakes, or simply processing payment for food and other items.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
• Follow all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures.
• Clean and sanitize all service and work areas, utensils, or equipment.
• Provide customers with product details, such preparation descriptions and process customer payments.
• Serve prepared foods, such as muffins, biscotti, or bagels.
• Wrap, label, or date food items for sale.
• Set up or restock product displays.
• Complete knowledge of PCI/CEG compliance.
POSITION QUALIFICATIONS
Competency Statement(s) .
• Accountability - Ability to accept responsibility and account for his/her actions.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task. and follow all safety procedures
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Reliability - The trait of being dependable and trustworthy.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED): Preferred
Experience: Customer service experience preferred
Certifications & Licenses: California Food Handler Card.
Other Requirements: Cross train in numerous positions as to fill any voids throughout the food and beverage division when needed.
WORK ENVIRONMENT
Due to the location of the property in the mountains, some conditions may include traversing hills and/or slopes, significant heights and outdoor elements. Work environment will also include inside a climate-controlled building. Must be able to work at an elevation of 5,000 plus feet both indoors and outdoors in all weather conditions.
Who We Are
Take your career beyond the ordinary—to the extraordinary.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at www.DelawareNorth.com .
All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Greg Fillebrown
Our Exciting Work Environment
" I work in the most incredible setting on earth where exhilaration and relaxation meet, and timeless memories are made! " If you want this to be your saying, if the smell of evergreen trees and being in the great outdoors appeals to you, then let your adventure begin here! Tenaya Lodge at Yosemite is nestled in the Sierra Mountains just two miles from Yosemite National Park’s south entrance, 20 minutes from the charming mountain community of Oakhurst and an hour outside of the large valley community of Fresno, CA.
As a Four Diamond rated, LEED-certified luxurious, all-season resort, we serve a world-wide traveler base. Onsite offerings range from mountain biking and ice skating to spa treatments and upscale dining. We focus on delighting guests by creating the world’s best experiences! Come explore your opportunities with the Tenaya Lodge team where YOU make the difference!
The Opportunity
A successful Guest Recreation Attendant will help create adventures to remember for our guests by assisting with all recreation activities such as guiding hikes, archery, rock climbing wall, ice skating, equipment rentals, and children’s events. You’ll also be responsible maintain cleanliness and proper working order of the locker rooms, pool areas and game rooms. You’ll succeed by being energetic, customer-oriented, a good communicator, ethical, reliable, and MUST LOVE DOGS!
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
• Provide information about facilities, entertainment options, and rules and regulations.
• Monitor activities to ensure adherence to rules and safety procedures,
• Clean and inspect sporting equipment, facilities, or grounds.
• Maintain inventories of equipment, storing and retrieving items and assembling and disassembling equipment as necessary.
• Be able to perform as camp counselors during Kid's Camps, Adventure Clubs, and private child sittings.
POSITION QUALIFICATIONS
• Team Builder- Ability to convince the group of people to work toward a goal
• Safety Awareness – Ability to identify and correct conditions that affect guest and employee safety
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
SKILLS & ABILITIES
• Education: High School Graduate or General Education Degree (GED): Preferred
• Computer Skills: Understand and properly use Word and Excel with a beginner to intermediate level of experience.
• Experience: Previous experience working in hospitality and recreation services preferred
WORK ENVIRONMENT
Due to the location of the property in the mountains, some conditions may include traversing hills and/or slopes, significant heights and outdoor elements. Work environment will also include inside a climate-controlled building. Must be able to work at an elevation of 5,000 plus feet both indoors and outdoors in all weather conditions.
Who We Are
Take your career beyond the ordinary—to the extraordinary.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at www.DelawareNorth.com .
All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer. Delaware North utlizes E-Verify for employment verification purposes.
Greg Fillebrown
Apr 05, 2019
Part time
Our Exciting Work Environment
" I work in the most incredible setting on earth where exhilaration and relaxation meet, and timeless memories are made! " If you want this to be your saying, if the smell of evergreen trees and being in the great outdoors appeals to you, then let your adventure begin here! Tenaya Lodge at Yosemite is nestled in the Sierra Mountains just two miles from Yosemite National Park’s south entrance, 20 minutes from the charming mountain community of Oakhurst and an hour outside of the large valley community of Fresno, CA.
As a Four Diamond rated, LEED-certified luxurious, all-season resort, we serve a world-wide traveler base. Onsite offerings range from mountain biking and ice skating to spa treatments and upscale dining. We focus on delighting guests by creating the world’s best experiences! Come explore your opportunities with the Tenaya Lodge team where YOU make the difference!
The Opportunity
A successful Guest Recreation Attendant will help create adventures to remember for our guests by assisting with all recreation activities such as guiding hikes, archery, rock climbing wall, ice skating, equipment rentals, and children’s events. You’ll also be responsible maintain cleanliness and proper working order of the locker rooms, pool areas and game rooms. You’ll succeed by being energetic, customer-oriented, a good communicator, ethical, reliable, and MUST LOVE DOGS!
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
• Provide information about facilities, entertainment options, and rules and regulations.
• Monitor activities to ensure adherence to rules and safety procedures,
• Clean and inspect sporting equipment, facilities, or grounds.
• Maintain inventories of equipment, storing and retrieving items and assembling and disassembling equipment as necessary.
• Be able to perform as camp counselors during Kid's Camps, Adventure Clubs, and private child sittings.
POSITION QUALIFICATIONS
• Team Builder- Ability to convince the group of people to work toward a goal
• Safety Awareness – Ability to identify and correct conditions that affect guest and employee safety
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
SKILLS & ABILITIES
• Education: High School Graduate or General Education Degree (GED): Preferred
• Computer Skills: Understand and properly use Word and Excel with a beginner to intermediate level of experience.
• Experience: Previous experience working in hospitality and recreation services preferred
WORK ENVIRONMENT
Due to the location of the property in the mountains, some conditions may include traversing hills and/or slopes, significant heights and outdoor elements. Work environment will also include inside a climate-controlled building. Must be able to work at an elevation of 5,000 plus feet both indoors and outdoors in all weather conditions.
Who We Are
Take your career beyond the ordinary—to the extraordinary.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at www.DelawareNorth.com .
All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer. Delaware North utlizes E-Verify for employment verification purposes.
Greg Fillebrown
Our Exciting Work Environment
If the smell of evergreen trees and being in the great outdoors appeals to you, then let your adventure begin here! Tenaya Lodge at Yosemite is nestled in the Sierra Mountains just two miles from Yosemite National Park’s south entrance, 20 minutes from the charming mountain community of Oakhurst and an hour outside of the large valley community of Fresno, CA. As a Four Diamond rated, LEED-certified luxurious, all-season resort, we serve a world-wide traveler base. Onsite offerings range from mountain biking and ice skating to spa treatments and upscale dining. We offer a “roughing it minus the rough part” stay and focus on delighting guests by creating the world’s best experiences! Come explore your opportunities with the Tenaya Lodge team where YOU make the difference!
The Opportunity
Responsible for serving food and beverage in a professional manner at assigned banquet function.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
• Follow all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures and NPS Guidelines.
• Reviews shift assignments and BEO's for menu details, etc. This will allow for preperation for the function; place settings, condiments, beverages, etc.
• Assists the set up staff in table set up; buffet set up, etc.
• Checks the quality of food before serving.
• Prepares and serves beverages for the function.
• Double checks tables at assigned station to ensure proper set up.
• Maintain an "open communication" with the Banquet Captain and Lead Server, letting them know immediately of any changes or special dietary needs.
• Serves the guest in a professional and efficient manner.
• Follows up on any reasonable request while using proper serving techniques.
• Makes supervisor aware of any request or changes by the guest.
• Removes dirty dishes from the table as guest finish their meal or each course.
• Loads all dirty dishes from the banquet function on a cart and break down at the dish line.
• Complete all side-work lists before leaving.
• Cleans up after the function, sweep, mop, clean dishes from table, put everything away. (see side work and shift assignments)
• Attends premeal briefing at beginning of shift. Attends company orientation and adheres to policies and procedures.
• Provides for a safe work environment by following all safety and security procedures and rules.
• Reports unsafe working conditions.
• All other duties assigned by Supervisors and Managers.
• Ability to be at work regularly and on time.
POSITION QUALIFICATIONS
Competency Statement(s)
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Detail Oriented - Ability to pay attention to the minute details of a project or task. and follow all safety procedures
• Energetic - Ability to work at a sustained pace and produce quality work. Previous experience and enthusiasm selling passionate people, authentic experiences and distinctively different service to others in a team oriented environment.
• Friendly - Ability to exhibit a cheerful demeanor toward all Employees and Guests.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Adaptability - Ability to adapt to change in the workplace.
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED): Preferred
Experience:
Banquet department experience required
Customer service experience required
Certifications & Licenses: Valid Driver's License with clean driving record.
Other Requirements: Must be able to provide California Food Handlers Card.
PHYSICAL DEMANDS
N (Not Applicable)
Activity is not applicable to this position.
O (Occasionally)
Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently)
Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly)
Position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands
Lift/Carry
Stand
C
Walk
C
Sit
N
Manually Manipulate
C
Reach Outward
C
Reach Above Shoulder
C
Climb
O
Crawl
O
Squat or Kneel
F
Bend
F
Grasp
C
Speak
C
10 lbs or less
C
11-20 lbs
C
21-50 lbs
F
51-100 lbs
O
Over 100 lbs
N
Push/Pull
12 lbs or less
C
13-25 lbs
C
26-40 lbs
O
41-100 lbs
O
Other Physical Requirements
•
Vision (Near, Distance, Peripheral, Depth)
•
Sense of Sound - Able to hear in a noisy environment up to ten feet
•
Sense of Smell
•
Sense of Touch
•
Ability to wear Personal Protective Equipment (PPE) - OSHA Required Items
•
Sense of Balance
WORK ENVIRONMENT Will vary depending on section assignment and current weather conditions. Weather conditions may include, but not limited to snow, rain, sleet, hail, wind, sun shade, cool, and warm. Due to the location of the property in the mountains, some sections may include traversing hills and/or slopes. Must be able to work at an altitude of 5000+ elevation. Work in a fast-paced environment serving multiple guests at the same time. Serving internal and external guests in both an indoor and outdoor environment in a positive atmosphere. Multi-tasking and communication between other associates throughout the shift. High noise levels at times.
Who We Are
Take your career beyond the ordinary—to the extraordinary.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at www.DelawareNorth.com .
All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Greg Fillebrown
Apr 05, 2019
Part time
Our Exciting Work Environment
If the smell of evergreen trees and being in the great outdoors appeals to you, then let your adventure begin here! Tenaya Lodge at Yosemite is nestled in the Sierra Mountains just two miles from Yosemite National Park’s south entrance, 20 minutes from the charming mountain community of Oakhurst and an hour outside of the large valley community of Fresno, CA. As a Four Diamond rated, LEED-certified luxurious, all-season resort, we serve a world-wide traveler base. Onsite offerings range from mountain biking and ice skating to spa treatments and upscale dining. We offer a “roughing it minus the rough part” stay and focus on delighting guests by creating the world’s best experiences! Come explore your opportunities with the Tenaya Lodge team where YOU make the difference!
The Opportunity
Responsible for serving food and beverage in a professional manner at assigned banquet function.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
• Follow all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures and NPS Guidelines.
• Reviews shift assignments and BEO's for menu details, etc. This will allow for preperation for the function; place settings, condiments, beverages, etc.
• Assists the set up staff in table set up; buffet set up, etc.
• Checks the quality of food before serving.
• Prepares and serves beverages for the function.
• Double checks tables at assigned station to ensure proper set up.
• Maintain an "open communication" with the Banquet Captain and Lead Server, letting them know immediately of any changes or special dietary needs.
• Serves the guest in a professional and efficient manner.
• Follows up on any reasonable request while using proper serving techniques.
• Makes supervisor aware of any request or changes by the guest.
• Removes dirty dishes from the table as guest finish their meal or each course.
• Loads all dirty dishes from the banquet function on a cart and break down at the dish line.
• Complete all side-work lists before leaving.
• Cleans up after the function, sweep, mop, clean dishes from table, put everything away. (see side work and shift assignments)
• Attends premeal briefing at beginning of shift. Attends company orientation and adheres to policies and procedures.
• Provides for a safe work environment by following all safety and security procedures and rules.
• Reports unsafe working conditions.
• All other duties assigned by Supervisors and Managers.
• Ability to be at work regularly and on time.
POSITION QUALIFICATIONS
Competency Statement(s)
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Detail Oriented - Ability to pay attention to the minute details of a project or task. and follow all safety procedures
• Energetic - Ability to work at a sustained pace and produce quality work. Previous experience and enthusiasm selling passionate people, authentic experiences and distinctively different service to others in a team oriented environment.
• Friendly - Ability to exhibit a cheerful demeanor toward all Employees and Guests.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Adaptability - Ability to adapt to change in the workplace.
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED): Preferred
Experience:
Banquet department experience required
Customer service experience required
Certifications & Licenses: Valid Driver's License with clean driving record.
Other Requirements: Must be able to provide California Food Handlers Card.
PHYSICAL DEMANDS
N (Not Applicable)
Activity is not applicable to this position.
O (Occasionally)
Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently)
Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly)
Position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands
Lift/Carry
Stand
C
Walk
C
Sit
N
Manually Manipulate
C
Reach Outward
C
Reach Above Shoulder
C
Climb
O
Crawl
O
Squat or Kneel
F
Bend
F
Grasp
C
Speak
C
10 lbs or less
C
11-20 lbs
C
21-50 lbs
F
51-100 lbs
O
Over 100 lbs
N
Push/Pull
12 lbs or less
C
13-25 lbs
C
26-40 lbs
O
41-100 lbs
O
Other Physical Requirements
•
Vision (Near, Distance, Peripheral, Depth)
•
Sense of Sound - Able to hear in a noisy environment up to ten feet
•
Sense of Smell
•
Sense of Touch
•
Ability to wear Personal Protective Equipment (PPE) - OSHA Required Items
•
Sense of Balance
WORK ENVIRONMENT Will vary depending on section assignment and current weather conditions. Weather conditions may include, but not limited to snow, rain, sleet, hail, wind, sun shade, cool, and warm. Due to the location of the property in the mountains, some sections may include traversing hills and/or slopes. Must be able to work at an altitude of 5000+ elevation. Work in a fast-paced environment serving multiple guests at the same time. Serving internal and external guests in both an indoor and outdoor environment in a positive atmosphere. Multi-tasking and communication between other associates throughout the shift. High noise levels at times.
Who We Are
Take your career beyond the ordinary—to the extraordinary.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at www.DelawareNorth.com .
All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Greg Fillebrown
Our Exciting Work Environment
If the smell of evergreen trees and being in the great outdoors appeals to you, then let your adventure begin here! Tenaya Lodge at Yosemite is nestled in the Sierra Mountains just two miles from Yosemite National Park’s south entrance, 20 minutes from the charming mountain community of Oakhurst and an hour outside of the large valley community of Fresno, CA. As a Four Diamond rated, LEED-certified luxurious, all-season resort, we serve a world-wide traveler base. Onsite offerings range from mountain biking and ice skating to spa treatments and fine dining. We offer a “roughing it minus the rough part” stay and focus on delighting guests by creating the world’s best experiences today while reimagining tomorrow. Come explore your opportunities with the Tenaya Lodge team!
The Opportunity
PURPOSE
Oversee daily operations of the laundry room. Responsibilities up to and including staff oversight of: tend washer and/or dryer machines to wash or dry industrial articles, such as cloth, terry, sheets, blankets, draperies, linens, rugs, and carpets. Move items from washers to dryers as cycles end. Remove items from dryers and proceed to fold, hang or stack. Department scheduling, budget and supply management and other administrative functions.
ESSENTIAL RESPONSIBILITIES AND DUTIES
Key Elements
Description of Outcomes Expected
Strategy Leadership/Management
Oversee and participate in loading and starting washers, dryers, or extractors, and set cycles to regulate machine processes and the volume of soap, detergent, water, bleach, starch, and other additives.
Oversee operation of extractors, dyers and blower fans as needed.
Track and record all loads washed and dried using provided spreadsheet to calculate productivity. Record loss of linens due to stains, tears and wear.
Create department schedule and oversee implementation of company absent/tardy policy.
Oversee all hotel linen and terry distribution to various departments and locations.
Decision Making/Authority
Perform administrative tasks to include items such as: Annual Performance Reviews, Progressive Discipline, Meal and Break schedules and New Hire Training.
Perform routine department vehicle inspections and document findings.
Determine spotting procedures and proper solvents, based on fabric and stain types.
Inspect soiled articles to determine sources of stains, to locate color imperfections, and to identify items requiring special treatment.
Business/Financial Results/Budget
Assist with oversight and participate in processing department payroll for all associates. Responsible for oversight of all payroll related documentation.
Schedule and oversee regular linen, terry and supply inventories. Develop and maintain accurate record keeping of all inventories.
Compliance
Follow all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures.
Team Leadership
(Direct Reports (Levels), Indirect Repots, Team Development, Individual Development, Succession)
Laundry Supervisor
Laundry Associate
Housemen/Porter
Relationship Management
Communicate with Office Coordinator regarding Housemen needs for linens on the floors/cottages.
Coordinate with Housekeeping Management on any and all operational needs, developments, process improvements or challenges, maintenance issues and personnel challenges.
PERFORMANCE MEASURES
May include:
Budget /Plan
Business stakeholders' satisfaction with programs
Customer Metrics
P&L
Objectives/Goals Achieved
Audit Results
Talent Development
LEADERSHIP CORE COMPETENCIES
COMPETENCIES
Definitions
Developing Talent
Actively initiates development experiences to improve interpersonal and business impact.
Innovation & Creativity
Thinks beyond traditional methods to recognize opportunities and find innovative ways of doing things for customer and business needs.
Championing Guest Needs
Keeps internal and external customers as a focal point of all activity and continually creates positive guest experiences with superior quality, value and service.
Collaboration & Teamwork
Values integrity and dependable team player who contributes to group collaboration and decision making and shows respect for others. Promotes openness and trust. Looks for ways to come together to create powerful results.
Work Standards
Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; initiates and exemplified standards of excellence.
ESSENTIAL LEADERSHIP ATTRIBUTES
Grounded
Connected to the values of the business; understands service to others/not about own ego.
Operating Acumen
Understands varying business models and levers and can use them effectively in different marketing conditions and as needed to build key relationships.
Strengthens Leadership
Strengthens business and operating skills across the organization; provides for leadership continuity by consistently perpetuating the next generations of leaders.
Agility/Flexibility
Quickly adapts and executes during changing business conditions, processes, work cultures and environments.
Authentic
Is genuine without adapting the styles and expressions of others. Puts the interests of others and the team ahead of his/her own self interests. Respects and values people and is comfortable living in his/her own skin.
POSITION REQUIREMENTS
Education:
High School Graduate or General Education Degree (GED): Required
Certification and Licenses:
None
Management Skills:
1 plus years of experience in Supervising Laundry and/or Housekeeping
Technical Know-How:
Property Management software, Analytical software, Customer Relationship management software, database user interface and query software, electronic email, , mobile phone, notebook and personal computers, Point of Sale systems and Microsoft office suite.
Other Requirements:
Valid California Drivers License Spanish Bilingual Preferred
ADA REQUIREMENTS
Environment (office or other):
Will vary depending on area assignment and current weather conditions. Weather conditions may include, but not limited to snow, rain, sleet, hail, wind, sun, shade, cool and warm. Due to the location of the property in the mountains, some sections may include traversing hills and/or slopes. Must be able to work at an altitude of 5,000+Elevation.
Equipment Operated:
Office equipment such as: Computer/laptop, printer, copier, scanner, shredder, etc.
Lifting:
10 lbs or less - Constantly
11-20 lbs - Frequently
21-50 lbs - Frequently
51-100 lbs - Occasionally
Over 100 lbs - Rarely
Sitting:
Frequently - Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
Stationary or Walking:
Frequently - Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
Management reserves the right to assign or reassign duties and responsibilities on this job at any time.
Delaware North is an Equal Opportunity Employer
Essential Responsibilities and Duties May Change
Leadership Competencies May Change
Performance Measures May Change
Essential Leadership Attributes Stay the Same
Position ADA Requirements May Change
Who We Are
Take your career beyond the ordinary—to the extraordinary.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit www.delawarenorth.com .
All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Greg Fillebrown
Apr 05, 2019
Full time
Our Exciting Work Environment
If the smell of evergreen trees and being in the great outdoors appeals to you, then let your adventure begin here! Tenaya Lodge at Yosemite is nestled in the Sierra Mountains just two miles from Yosemite National Park’s south entrance, 20 minutes from the charming mountain community of Oakhurst and an hour outside of the large valley community of Fresno, CA. As a Four Diamond rated, LEED-certified luxurious, all-season resort, we serve a world-wide traveler base. Onsite offerings range from mountain biking and ice skating to spa treatments and fine dining. We offer a “roughing it minus the rough part” stay and focus on delighting guests by creating the world’s best experiences today while reimagining tomorrow. Come explore your opportunities with the Tenaya Lodge team!
The Opportunity
PURPOSE
Oversee daily operations of the laundry room. Responsibilities up to and including staff oversight of: tend washer and/or dryer machines to wash or dry industrial articles, such as cloth, terry, sheets, blankets, draperies, linens, rugs, and carpets. Move items from washers to dryers as cycles end. Remove items from dryers and proceed to fold, hang or stack. Department scheduling, budget and supply management and other administrative functions.
ESSENTIAL RESPONSIBILITIES AND DUTIES
Key Elements
Description of Outcomes Expected
Strategy Leadership/Management
Oversee and participate in loading and starting washers, dryers, or extractors, and set cycles to regulate machine processes and the volume of soap, detergent, water, bleach, starch, and other additives.
Oversee operation of extractors, dyers and blower fans as needed.
Track and record all loads washed and dried using provided spreadsheet to calculate productivity. Record loss of linens due to stains, tears and wear.
Create department schedule and oversee implementation of company absent/tardy policy.
Oversee all hotel linen and terry distribution to various departments and locations.
Decision Making/Authority
Perform administrative tasks to include items such as: Annual Performance Reviews, Progressive Discipline, Meal and Break schedules and New Hire Training.
Perform routine department vehicle inspections and document findings.
Determine spotting procedures and proper solvents, based on fabric and stain types.
Inspect soiled articles to determine sources of stains, to locate color imperfections, and to identify items requiring special treatment.
Business/Financial Results/Budget
Assist with oversight and participate in processing department payroll for all associates. Responsible for oversight of all payroll related documentation.
Schedule and oversee regular linen, terry and supply inventories. Develop and maintain accurate record keeping of all inventories.
Compliance
Follow all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures.
Team Leadership
(Direct Reports (Levels), Indirect Repots, Team Development, Individual Development, Succession)
Laundry Supervisor
Laundry Associate
Housemen/Porter
Relationship Management
Communicate with Office Coordinator regarding Housemen needs for linens on the floors/cottages.
Coordinate with Housekeeping Management on any and all operational needs, developments, process improvements or challenges, maintenance issues and personnel challenges.
PERFORMANCE MEASURES
May include:
Budget /Plan
Business stakeholders' satisfaction with programs
Customer Metrics
P&L
Objectives/Goals Achieved
Audit Results
Talent Development
LEADERSHIP CORE COMPETENCIES
COMPETENCIES
Definitions
Developing Talent
Actively initiates development experiences to improve interpersonal and business impact.
Innovation & Creativity
Thinks beyond traditional methods to recognize opportunities and find innovative ways of doing things for customer and business needs.
Championing Guest Needs
Keeps internal and external customers as a focal point of all activity and continually creates positive guest experiences with superior quality, value and service.
Collaboration & Teamwork
Values integrity and dependable team player who contributes to group collaboration and decision making and shows respect for others. Promotes openness and trust. Looks for ways to come together to create powerful results.
Work Standards
Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; initiates and exemplified standards of excellence.
ESSENTIAL LEADERSHIP ATTRIBUTES
Grounded
Connected to the values of the business; understands service to others/not about own ego.
Operating Acumen
Understands varying business models and levers and can use them effectively in different marketing conditions and as needed to build key relationships.
Strengthens Leadership
Strengthens business and operating skills across the organization; provides for leadership continuity by consistently perpetuating the next generations of leaders.
Agility/Flexibility
Quickly adapts and executes during changing business conditions, processes, work cultures and environments.
Authentic
Is genuine without adapting the styles and expressions of others. Puts the interests of others and the team ahead of his/her own self interests. Respects and values people and is comfortable living in his/her own skin.
POSITION REQUIREMENTS
Education:
High School Graduate or General Education Degree (GED): Required
Certification and Licenses:
None
Management Skills:
1 plus years of experience in Supervising Laundry and/or Housekeeping
Technical Know-How:
Property Management software, Analytical software, Customer Relationship management software, database user interface and query software, electronic email, , mobile phone, notebook and personal computers, Point of Sale systems and Microsoft office suite.
Other Requirements:
Valid California Drivers License Spanish Bilingual Preferred
ADA REQUIREMENTS
Environment (office or other):
Will vary depending on area assignment and current weather conditions. Weather conditions may include, but not limited to snow, rain, sleet, hail, wind, sun, shade, cool and warm. Due to the location of the property in the mountains, some sections may include traversing hills and/or slopes. Must be able to work at an altitude of 5,000+Elevation.
Equipment Operated:
Office equipment such as: Computer/laptop, printer, copier, scanner, shredder, etc.
Lifting:
10 lbs or less - Constantly
11-20 lbs - Frequently
21-50 lbs - Frequently
51-100 lbs - Occasionally
Over 100 lbs - Rarely
Sitting:
Frequently - Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
Stationary or Walking:
Frequently - Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
Management reserves the right to assign or reassign duties and responsibilities on this job at any time.
Delaware North is an Equal Opportunity Employer
Essential Responsibilities and Duties May Change
Leadership Competencies May Change
Performance Measures May Change
Essential Leadership Attributes Stay the Same
Position ADA Requirements May Change
Who We Are
Take your career beyond the ordinary—to the extraordinary.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit www.delawarenorth.com .
All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Greg Fillebrown
Our Exciting Work Environment
"I work in the most incredible setting on earth where exhilaration and relaxation meet, and timeless memories are made." If you want to say that, if the smell of evergreen trees and being in the great outdoors appeals to you, then let your adventure begin here! Tenaya Lodge at Yosemite is nestled in the Sierra Mountains just two miles from Yosemite National Park’s south entrance, 20 minutes from the charming mountain community of Oakhurst and an hour outside of the large valley community of Fresno, CA. As a Four Diamond rated, LEED-certified luxurious, all-season resort, we serve a world-wide traveler base. Onsite offerings range from mountain biking and ice skating to spa treatments and fine dining. We offer a “roughing it minus the rough part” stay and focus on delighting guests by creating the world’s best experiences! Come explore your opportunities with the Tenaya Lodge team!
The Opportunity
As Manager on Duty/Security Officer, you make the difference! We are looking for individuals to join our team beginning May 1 . This is a full time position and offers medical, dental, vision, and life insurance.
The Manager on Duty, while offering friendly and genuine service, will be required to:
*Responsible to provide service and safety for guests and associates.
*Guard, patrol, and monitor premises to prevent theft, violence, or infractions of rules.
*Interacts with guests and works with managers/supervisors to resolve guest issues.
*Monitor and report noncompliance with Delaware North / Tenaya Lodge at Yosemite policies and procedures in order to protect guests, associates and property.
*Recommend safety training.
*Prepare reports documenting and communicating incidents, accidents and issues effectively.
*Respond for medical and emergency incidents.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
• Follow all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Answer alarms and investigate disturbances.
• Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
• Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection.
• Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
• Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.
• Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering.
• Manage MOD bank and temporary banks.
• Assist with the management of associate lockers.
• Respond to medical and emergency incidents and implement first aid / CPR as appropriate.
• Maintain Key Log, Keywatcher and monitor keys assigned to Security.
• Serve as the representative for the General Manager and Executive Committee to guests.
• Follow policies and procedures for the retrieval, logging, storing, managing and return of Lost and Found items.
• Manage off site parking and routine parking situations.
• Deliver and pick up mail from the Fish Camp, CA United States Post Office.
POSITION QUALIFICATIONS
Competency Statement(s)
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Reliability - The trait of being dependable and trustworthy.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
• Accuracy - Ability to perform work accurately and thoroughly.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Tactful - Ability to show consideration for and maintain good relations with others.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED): Required
Associate's Degree (two year college or technical school): Preferred
Bachelor's Degree (four year college or technical school): Preferred
Experience: Experience in hospitality, security or guest service work preferred.
Computer Skills: Ability to write for the purposes of documenting and reporting in legal documents such as Incident Reports and Daily Security Briefs. \Computer skills in managing e mail, Word, Excel, and report writing.
Certifications & Licenses: Security / Managers on Duty will be required to complete First Aid / CPR courses.
Other requirements: Must possess a valid driver's license with a clean driving record. Subject to a pre-employment background check and drug test.
PHYSICAL DEMANDS
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands Lift/Carry
Stand F
Walk F
Sit F
Manually Manipulate O
Reach Outward O
Reach Above Shoulder F
Climb N
Crawl N
Squat or Kneel O
Bend F
Grasp O
Speak C
10 lbs or less F
11-20 lbs F
21-50 lbs O
51-100 lbs N
Over 100 lbs N
Push/Pull
12 lbs or less O
13-25 lbs O
26-40 lbs O
41-100 lbs O
Other Physical Requirements
• Vision (Near, Distance, Peripheral, Depth)
• Sense of Sound - Ability to hear normal speech in person, telephone and radio.
• Sense of Smell
• Ability to wear Personal Protective Equipment (PPE) - Gloves, protective eye wear, respirator
• Ability to tolerate work in cold temperatures, ice and snowy conditions.
WORK ENVIRONMENT
Work in a fast-paced environment. Due to the location of the property in the mountains, some conditions may include traversing hills and/or slopes, significant heights and outdoor elements. Work environment will also include inside a climate-controlled building. Must be able to work at an elevation of 5,000 plus feet both indoors and outdoors in all weather conditions.
Who We Are
Take your career beyond the ordinary—to the extraordinary.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit www.delawarenorth.com .
All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Greg Fillebrown
Apr 05, 2019
Full time
Our Exciting Work Environment
"I work in the most incredible setting on earth where exhilaration and relaxation meet, and timeless memories are made." If you want to say that, if the smell of evergreen trees and being in the great outdoors appeals to you, then let your adventure begin here! Tenaya Lodge at Yosemite is nestled in the Sierra Mountains just two miles from Yosemite National Park’s south entrance, 20 minutes from the charming mountain community of Oakhurst and an hour outside of the large valley community of Fresno, CA. As a Four Diamond rated, LEED-certified luxurious, all-season resort, we serve a world-wide traveler base. Onsite offerings range from mountain biking and ice skating to spa treatments and fine dining. We offer a “roughing it minus the rough part” stay and focus on delighting guests by creating the world’s best experiences! Come explore your opportunities with the Tenaya Lodge team!
The Opportunity
As Manager on Duty/Security Officer, you make the difference! We are looking for individuals to join our team beginning May 1 . This is a full time position and offers medical, dental, vision, and life insurance.
The Manager on Duty, while offering friendly and genuine service, will be required to:
*Responsible to provide service and safety for guests and associates.
*Guard, patrol, and monitor premises to prevent theft, violence, or infractions of rules.
*Interacts with guests and works with managers/supervisors to resolve guest issues.
*Monitor and report noncompliance with Delaware North / Tenaya Lodge at Yosemite policies and procedures in order to protect guests, associates and property.
*Recommend safety training.
*Prepare reports documenting and communicating incidents, accidents and issues effectively.
*Respond for medical and emergency incidents.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
• Follow all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Answer alarms and investigate disturbances.
• Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
• Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection.
• Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
• Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.
• Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering.
• Manage MOD bank and temporary banks.
• Assist with the management of associate lockers.
• Respond to medical and emergency incidents and implement first aid / CPR as appropriate.
• Maintain Key Log, Keywatcher and monitor keys assigned to Security.
• Serve as the representative for the General Manager and Executive Committee to guests.
• Follow policies and procedures for the retrieval, logging, storing, managing and return of Lost and Found items.
• Manage off site parking and routine parking situations.
• Deliver and pick up mail from the Fish Camp, CA United States Post Office.
POSITION QUALIFICATIONS
Competency Statement(s)
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Reliability - The trait of being dependable and trustworthy.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
• Accuracy - Ability to perform work accurately and thoroughly.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Tactful - Ability to show consideration for and maintain good relations with others.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED): Required
Associate's Degree (two year college or technical school): Preferred
Bachelor's Degree (four year college or technical school): Preferred
Experience: Experience in hospitality, security or guest service work preferred.
Computer Skills: Ability to write for the purposes of documenting and reporting in legal documents such as Incident Reports and Daily Security Briefs. \Computer skills in managing e mail, Word, Excel, and report writing.
Certifications & Licenses: Security / Managers on Duty will be required to complete First Aid / CPR courses.
Other requirements: Must possess a valid driver's license with a clean driving record. Subject to a pre-employment background check and drug test.
PHYSICAL DEMANDS
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands Lift/Carry
Stand F
Walk F
Sit F
Manually Manipulate O
Reach Outward O
Reach Above Shoulder F
Climb N
Crawl N
Squat or Kneel O
Bend F
Grasp O
Speak C
10 lbs or less F
11-20 lbs F
21-50 lbs O
51-100 lbs N
Over 100 lbs N
Push/Pull
12 lbs or less O
13-25 lbs O
26-40 lbs O
41-100 lbs O
Other Physical Requirements
• Vision (Near, Distance, Peripheral, Depth)
• Sense of Sound - Ability to hear normal speech in person, telephone and radio.
• Sense of Smell
• Ability to wear Personal Protective Equipment (PPE) - Gloves, protective eye wear, respirator
• Ability to tolerate work in cold temperatures, ice and snowy conditions.
WORK ENVIRONMENT
Work in a fast-paced environment. Due to the location of the property in the mountains, some conditions may include traversing hills and/or slopes, significant heights and outdoor elements. Work environment will also include inside a climate-controlled building. Must be able to work at an elevation of 5,000 plus feet both indoors and outdoors in all weather conditions.
Who We Are
Take your career beyond the ordinary—to the extraordinary.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit www.delawarenorth.com .
All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Greg Fillebrown
Our Exciting Work Environment
Tenaya Lodge at Yosemite is a Four Diamond rated, LEED-certified and luxurious full-service resort located minutes from Yosemite National Park’s south entrance and approximately 40 minutes from the iconic Yosemite Valley Floor.
As an upscale, all-season destination, Tenaya is positioned to appeal to a diverse and discerning traveler base. Its own onsite offerings, ranging from mountain biking and ice skating to spa treatments and fine dining, support its successful “roughing it minus the rough part” philosophy and campaigns.
Tenaya Lodge is located an hour outside of Fresno, CA and 20 minutes from the charming mountain community of Oakhurst, CA.
#LI-AT1
The Opportunity
POSITION SUMMARY
The Sous Chef will direct and may participate in the preparation, seasoning, and cooking of salads, soups, fish, meats, vegetables, desserts, or other foods. May plan and price menu items, order supplies, and keep records and accounts.
ESSENTIAL FUNCTIONS
Create special experiences one guest at a time.
Follow all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures.
Plan, direct, or supervise the food preparation or cooking activities of multiple kitchens or restaurants in an establishment such as a restaurant chain, hospital, or hotel.
Analyze recipes to assign prices to menu items, based on food, labor, and overhead costs.
Prepare and cook foods of all types, either on a regular basis or for special guests or functions.
POSITION QUALIFICATIONS
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Strategic Planning - Ability to develop a vision for the future and create a culture in which the long range goals can be achieved.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Working Under Pressure - Ability to complete assigned tasks under stressful situations.
SKILLS & ABILITIES
Associate's Degree (two year college or technical school)
5 plus years of experience in Hotel multi-unit operation
Word, Excel, Email, Kronos, People Soft, and related other programs
ACF Certification (CCC or CSC) within two year of employment.
California Food Handlers Card
Serve Safe Certification
Who We Are
Take your career beyond the ordinary—to the extraordinary.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit www.delawarenorth.com .
All applicants may be subject to a pre-employment background and/or drug testing.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Greg Fillebrown
Apr 05, 2019
Full time
Our Exciting Work Environment
Tenaya Lodge at Yosemite is a Four Diamond rated, LEED-certified and luxurious full-service resort located minutes from Yosemite National Park’s south entrance and approximately 40 minutes from the iconic Yosemite Valley Floor.
As an upscale, all-season destination, Tenaya is positioned to appeal to a diverse and discerning traveler base. Its own onsite offerings, ranging from mountain biking and ice skating to spa treatments and fine dining, support its successful “roughing it minus the rough part” philosophy and campaigns.
Tenaya Lodge is located an hour outside of Fresno, CA and 20 minutes from the charming mountain community of Oakhurst, CA.
#LI-AT1
The Opportunity
POSITION SUMMARY
The Sous Chef will direct and may participate in the preparation, seasoning, and cooking of salads, soups, fish, meats, vegetables, desserts, or other foods. May plan and price menu items, order supplies, and keep records and accounts.
ESSENTIAL FUNCTIONS
Create special experiences one guest at a time.
Follow all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures.
Plan, direct, or supervise the food preparation or cooking activities of multiple kitchens or restaurants in an establishment such as a restaurant chain, hospital, or hotel.
Analyze recipes to assign prices to menu items, based on food, labor, and overhead costs.
Prepare and cook foods of all types, either on a regular basis or for special guests or functions.
POSITION QUALIFICATIONS
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Strategic Planning - Ability to develop a vision for the future and create a culture in which the long range goals can be achieved.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Working Under Pressure - Ability to complete assigned tasks under stressful situations.
SKILLS & ABILITIES
Associate's Degree (two year college or technical school)
5 plus years of experience in Hotel multi-unit operation
Word, Excel, Email, Kronos, People Soft, and related other programs
ACF Certification (CCC or CSC) within two year of employment.
California Food Handlers Card
Serve Safe Certification
Who We Are
Take your career beyond the ordinary—to the extraordinary.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit www.delawarenorth.com .
All applicants may be subject to a pre-employment background and/or drug testing.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Greg Fillebrown
Our Exciting Work Environment
If the smell of evergreen trees and being in the great outdoors appeals to you, then let your adventure begin here! Tenaya Lodge at Yosemite is nestled in the Sierra Mountains just two miles from Yosemite National Park’s south entrance, 20 minutes from the charming mountain community of Oakhurst and an hour outside of the large valley community of Fresno, CA. As a Four Diamond rated, LEED-certified luxurious, all-season resort, we serve a world-wide traveler base. Onsite offerings range from mountain biking and ice skating to spa treatments and fine dining. We offer a “roughing it minus the rough part” stay and focus on delighting guests by creating the world’s best experiences! Come explore your opportunities with the Tenaya Lodge team!
The Opportunity
As our Culinary Intern, a Kitchen Helper, YOU make the difference! Offering friendly and genuine service, you that perform a variety of food preparation duties other than cooking, such as preparing cold foods, slicing meat, and brewing coffee or tea.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
• Follow all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures.
• Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
• Store food in designated containers and storage areas to prevent spoilage.
• Prepare a variety of foods, such as meats, vegetables, or desserts, according to customers' orders or supervisors' instructions, following approved procedures.
• Take and record temperature of food and food storage areas, such as refrigerators and freezers.
• Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.
• Portion and wrap the food, or place it directly on plates for service to patrons.
• Weigh or measure ingredients.
• Mix ingredients for green salads, molded fruit salads, vegetable salads, and pasta salads.
• Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.
• Remove trash and clean kitchen garbage containers.
• Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items.
• Carry food supplies, equipment, and utensils to and from storage and work areas.
• Use manual or electric appliances to clean, peel, slice, and trim foods.
• Inform supervisors when equipment is not working properly and when food and supplies are getting low, and order needed items.
• Make special dressings and sauces as condiments for sandwiches.
• Keep records of the quantities of food used.
• Load dishes, glasses, and tableware into dishwashing machines.
• Distribute food to waiters and waitresses to serve to customers.
• Stock cupboards and refrigerators, and tend salad bars and buffet meals.
• Package take-out foods or serve food to customers.
• Prepare and serve a variety of beverages such as coffee, tea, and soft drinks.
• Vacuum dining area and sweep and mop kitchen floor.
• Scrape leftovers from dishes into garbage containers.
POSITION QUALIFICATIONS
Competency Statement(s)
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Accuracy - Ability to perform work accurately and thoroughly.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Loyal - The trait of feeling a duty to the employer.
• Accountability - Ability to accept responsibility and account for his/her actions.
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED) plus current enrollment in college or recent graduate (Official College Transcripts and two Letters of Recommendation required)
Experience: 1 plus years of experience in food service
Certifications & Licenses: California Food Handlers Card
PHYSICAL DEMANDS
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands Lift/Carry
Stand F
Walk F
Sit O
Manually Manipulate F
Reach Outward F
Reach Above Shoulder F
Climb F
Crawl O
Squat or Kneel O
Bend F
Grasp F
Speak F
10 lbs or less F
11-20 lbs F
21-50 lbs O
51-100 lbs N
Over 100 lbs N
Push/Pull
12 lbs or less F
13-25 lbs F
26-40 lbs O
41-100 lbs O
Other Physical Requirements
• Vision (Near, Distance, Color, Peripheral, Depth)
• Sense of Sound - must be able to communicate with all staff members
• Sense of Smell
• Sense of Taste
• Sense of Touch
• Ability to wear Personal Protective Equipment (PPE) - OSHA required items
• Sense of Balance
WORK ENVIRONMENT
Due to the location of the property in the mountains, some conditions may include traversing hills and/or slopes, significant heights and outdoor elements. Work environment will also include inside a climate-controlled building. Must be able to withstand hot and cold conditions and work in a fast paced environment. Must be able to work at an elevation of 5,000 plus feet.
If you think this description fits you, and you are available from mid May through mid August, we can't wait to talk to you!
Please submit the following information with your application: • A cover letter explaining your interest and relevant experience, career goals and reason for wanting to work at Tenaya Lodge • College/University address and phone number and a copy of official transcript (s) • Two letter of recommendation from field of study • Must be 18 yrs or older to apply • Hourly rate of $14.00 per hour • Lodging in Fish Camp, CA
Who We Are
Take your career beyond the ordinary—to the extraordinary.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit www.delawarenorth.com .
All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Greg Fillebrown
Apr 05, 2019
Part time
Our Exciting Work Environment
If the smell of evergreen trees and being in the great outdoors appeals to you, then let your adventure begin here! Tenaya Lodge at Yosemite is nestled in the Sierra Mountains just two miles from Yosemite National Park’s south entrance, 20 minutes from the charming mountain community of Oakhurst and an hour outside of the large valley community of Fresno, CA. As a Four Diamond rated, LEED-certified luxurious, all-season resort, we serve a world-wide traveler base. Onsite offerings range from mountain biking and ice skating to spa treatments and fine dining. We offer a “roughing it minus the rough part” stay and focus on delighting guests by creating the world’s best experiences! Come explore your opportunities with the Tenaya Lodge team!
The Opportunity
As our Culinary Intern, a Kitchen Helper, YOU make the difference! Offering friendly and genuine service, you that perform a variety of food preparation duties other than cooking, such as preparing cold foods, slicing meat, and brewing coffee or tea.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
• Follow all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures.
• Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
• Store food in designated containers and storage areas to prevent spoilage.
• Prepare a variety of foods, such as meats, vegetables, or desserts, according to customers' orders or supervisors' instructions, following approved procedures.
• Take and record temperature of food and food storage areas, such as refrigerators and freezers.
• Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.
• Portion and wrap the food, or place it directly on plates for service to patrons.
• Weigh or measure ingredients.
• Mix ingredients for green salads, molded fruit salads, vegetable salads, and pasta salads.
• Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.
• Remove trash and clean kitchen garbage containers.
• Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items.
• Carry food supplies, equipment, and utensils to and from storage and work areas.
• Use manual or electric appliances to clean, peel, slice, and trim foods.
• Inform supervisors when equipment is not working properly and when food and supplies are getting low, and order needed items.
• Make special dressings and sauces as condiments for sandwiches.
• Keep records of the quantities of food used.
• Load dishes, glasses, and tableware into dishwashing machines.
• Distribute food to waiters and waitresses to serve to customers.
• Stock cupboards and refrigerators, and tend salad bars and buffet meals.
• Package take-out foods or serve food to customers.
• Prepare and serve a variety of beverages such as coffee, tea, and soft drinks.
• Vacuum dining area and sweep and mop kitchen floor.
• Scrape leftovers from dishes into garbage containers.
POSITION QUALIFICATIONS
Competency Statement(s)
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Accuracy - Ability to perform work accurately and thoroughly.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Loyal - The trait of feeling a duty to the employer.
• Accountability - Ability to accept responsibility and account for his/her actions.
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED) plus current enrollment in college or recent graduate (Official College Transcripts and two Letters of Recommendation required)
Experience: 1 plus years of experience in food service
Certifications & Licenses: California Food Handlers Card
PHYSICAL DEMANDS
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands Lift/Carry
Stand F
Walk F
Sit O
Manually Manipulate F
Reach Outward F
Reach Above Shoulder F
Climb F
Crawl O
Squat or Kneel O
Bend F
Grasp F
Speak F
10 lbs or less F
11-20 lbs F
21-50 lbs O
51-100 lbs N
Over 100 lbs N
Push/Pull
12 lbs or less F
13-25 lbs F
26-40 lbs O
41-100 lbs O
Other Physical Requirements
• Vision (Near, Distance, Color, Peripheral, Depth)
• Sense of Sound - must be able to communicate with all staff members
• Sense of Smell
• Sense of Taste
• Sense of Touch
• Ability to wear Personal Protective Equipment (PPE) - OSHA required items
• Sense of Balance
WORK ENVIRONMENT
Due to the location of the property in the mountains, some conditions may include traversing hills and/or slopes, significant heights and outdoor elements. Work environment will also include inside a climate-controlled building. Must be able to withstand hot and cold conditions and work in a fast paced environment. Must be able to work at an elevation of 5,000 plus feet.
If you think this description fits you, and you are available from mid May through mid August, we can't wait to talk to you!
Please submit the following information with your application: • A cover letter explaining your interest and relevant experience, career goals and reason for wanting to work at Tenaya Lodge • College/University address and phone number and a copy of official transcript (s) • Two letter of recommendation from field of study • Must be 18 yrs or older to apply • Hourly rate of $14.00 per hour • Lodging in Fish Camp, CA
Who We Are
Take your career beyond the ordinary—to the extraordinary.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit www.delawarenorth.com .
All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Greg Fillebrown
Our Exciting Work Environment
"I work in the most incredible setting on earth where exhilaration and relaxation meet, and timeless memories are made." If you want to say that, If the smell of evergreen trees and being in the great outdoors appeals to you, then let your adventure begin here! Tenaya Lodge at Yosemite is nestled in the Sierra Mountains just two miles from Yosemite National Park’s south entrance, 20 minutes from the charming mountain community of Oakhurst and an hour outside of the large valley community of Fresno, CA. As a Four Diamond rated, LEED-certified luxurious, all-season resort, we serve a world-wide traveler base. Onsite offerings range from mountain biking and ice skating to spa treatments and upscale dining. We offer a “roughing it minus the rough part” stay and focus on delighting guests by creating the world’s best experiences! Come explore your opportunities with the Tenaya Lodge team where YOU make the difference!
The Opportunity
As a Tour Guide Driver, you’ll drive hotel guests or groups on sightseeing tours through places of interest, most frequently in and around Yosemite National Park. It may also include transporting hotel guests, groups, clients, etc. to and from the airport, train station and/or any other designated location. This is a part time position and requires a passenger endorsed Class B or C license.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Follow all Delaware North Parks and Resorts GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures.
Describe tour points of interest to those on the tour and respond to questions.
Monitor tour attendees activities to ensure compliance with establishment or tour regulations and safety practices.
Greet and register attendees, and issue any required identification badges or safety devices.
Research various topics, including site history, environmental conditions, and attendee's skills and abilities to plan appropriate expeditions, instruction, and commentary.
Drive motor vehicles to transport guests, groups, clients, etc. to establishments and tour site locations.
Assemble and inspect the required supplies and equipment prior to departure. Provide for physical safety of groups, performing such activities as providing first aid and directing emergency evacuations.
Assist with the training of other guides and volunteers.
Complete any necessary administrative paperwork such as product requisition requests, meal order forms, shift closing documents and vehicle inspection sheets.
Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride.
Maintain the drive log recording each shuttle time of departure, current mileage, departure location, destination location and total number of passengers.
POSITION QUALIFICATIONS
Creative - Ability to think in such a way as to produce a new concept or idea.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Decision Making - Ability to make critical decisions while following company procedures.
Presentation Skills - Ability to effectively present information publicly.
Enthusiastic - Ability to bring energy to the performance of a task.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Safety Awareness - Ability to identify and correct conditions that affect employee safety.
Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED): Required
Associate's Degree (two year college or technical school) Preferred, Field of Study: History
Experience: 6 plus months of experience in driving with a CDL (Commercial Driver’s License B)
Prior tour industry experience preferred.
Intermediate to expert knowledge on Yosemite National Park preferred.
Computer Skills: Ability to navigate Office365 programs successfully with minimal assistance.
Ability to navigate the internet with minimal to no assistance.
Certifications & Licenses: Active Commercial Driver’s License B, passenger endorsement
Other Requirements: Possess the ability to drive in all types of weather conditions to include but not limited to snow, sleet, rain, hail, sunshine, wind and overcast. Must be able to drive on Mountain roads.
Ability to speak other languages preferred.
Medical Examiners Certification
PULL Program Drug Screen
PHYSICAL DEMANDS
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands Lift/Carry
Stand F
Walk F
Sit C
Manually Manipulate F
Reach Outward F
Reach Above Shoulder F
Climb F
Crawl O
Squat or Kneel O
Bend F
Grasp C
Speak C
10 lbs or less F
11-20 lbs F
21-50 lbs F
51-100 lbs O
Over 100 lbs O
Push/Pull
12 lbs or less F
13-25 lbs F
26-40 lbs F
41-100 lbs O
Other Physical Requirements
• Vision (Near, Distance, Color, Peripheral, Depth)
• Sense of Sound - Active Listening Skills
• Sense of Smell
• Ability to wear Personal Protective Equipment (PPE) - OHSA Required Items
• Sense of Balance
WORK ENVIRONMENT
This position is an outdoor activity more than 95% of time.
Will vary depending on job responsibilities and current weather conditions. Weather conditions may include, but not limited to snow, rain, sleet, hail, wind, sun, shade, cool, warm. Due to the location of the property in the mountains, some conditions may include traversing hills and/or slopes. Work environment will also include inside a climate controlled building. Must be able to work at an altitude of 5,000 ft..
Who We Are
Take your career beyond the ordinary—to the extraordinary.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality and food service, at www.DelawareNorth.com .
All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Greg Fillebrown
Apr 05, 2019
Part time
Our Exciting Work Environment
"I work in the most incredible setting on earth where exhilaration and relaxation meet, and timeless memories are made." If you want to say that, If the smell of evergreen trees and being in the great outdoors appeals to you, then let your adventure begin here! Tenaya Lodge at Yosemite is nestled in the Sierra Mountains just two miles from Yosemite National Park’s south entrance, 20 minutes from the charming mountain community of Oakhurst and an hour outside of the large valley community of Fresno, CA. As a Four Diamond rated, LEED-certified luxurious, all-season resort, we serve a world-wide traveler base. Onsite offerings range from mountain biking and ice skating to spa treatments and upscale dining. We offer a “roughing it minus the rough part” stay and focus on delighting guests by creating the world’s best experiences! Come explore your opportunities with the Tenaya Lodge team where YOU make the difference!
The Opportunity
As a Tour Guide Driver, you’ll drive hotel guests or groups on sightseeing tours through places of interest, most frequently in and around Yosemite National Park. It may also include transporting hotel guests, groups, clients, etc. to and from the airport, train station and/or any other designated location. This is a part time position and requires a passenger endorsed Class B or C license.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Follow all Delaware North Parks and Resorts GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures.
Describe tour points of interest to those on the tour and respond to questions.
Monitor tour attendees activities to ensure compliance with establishment or tour regulations and safety practices.
Greet and register attendees, and issue any required identification badges or safety devices.
Research various topics, including site history, environmental conditions, and attendee's skills and abilities to plan appropriate expeditions, instruction, and commentary.
Drive motor vehicles to transport guests, groups, clients, etc. to establishments and tour site locations.
Assemble and inspect the required supplies and equipment prior to departure. Provide for physical safety of groups, performing such activities as providing first aid and directing emergency evacuations.
Assist with the training of other guides and volunteers.
Complete any necessary administrative paperwork such as product requisition requests, meal order forms, shift closing documents and vehicle inspection sheets.
Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride.
Maintain the drive log recording each shuttle time of departure, current mileage, departure location, destination location and total number of passengers.
POSITION QUALIFICATIONS
Creative - Ability to think in such a way as to produce a new concept or idea.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Decision Making - Ability to make critical decisions while following company procedures.
Presentation Skills - Ability to effectively present information publicly.
Enthusiastic - Ability to bring energy to the performance of a task.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Safety Awareness - Ability to identify and correct conditions that affect employee safety.
Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED): Required
Associate's Degree (two year college or technical school) Preferred, Field of Study: History
Experience: 6 plus months of experience in driving with a CDL (Commercial Driver’s License B)
Prior tour industry experience preferred.
Intermediate to expert knowledge on Yosemite National Park preferred.
Computer Skills: Ability to navigate Office365 programs successfully with minimal assistance.
Ability to navigate the internet with minimal to no assistance.
Certifications & Licenses: Active Commercial Driver’s License B, passenger endorsement
Other Requirements: Possess the ability to drive in all types of weather conditions to include but not limited to snow, sleet, rain, hail, sunshine, wind and overcast. Must be able to drive on Mountain roads.
Ability to speak other languages preferred.
Medical Examiners Certification
PULL Program Drug Screen
PHYSICAL DEMANDS
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands Lift/Carry
Stand F
Walk F
Sit C
Manually Manipulate F
Reach Outward F
Reach Above Shoulder F
Climb F
Crawl O
Squat or Kneel O
Bend F
Grasp C
Speak C
10 lbs or less F
11-20 lbs F
21-50 lbs F
51-100 lbs O
Over 100 lbs O
Push/Pull
12 lbs or less F
13-25 lbs F
26-40 lbs F
41-100 lbs O
Other Physical Requirements
• Vision (Near, Distance, Color, Peripheral, Depth)
• Sense of Sound - Active Listening Skills
• Sense of Smell
• Ability to wear Personal Protective Equipment (PPE) - OHSA Required Items
• Sense of Balance
WORK ENVIRONMENT
This position is an outdoor activity more than 95% of time.
Will vary depending on job responsibilities and current weather conditions. Weather conditions may include, but not limited to snow, rain, sleet, hail, wind, sun, shade, cool, warm. Due to the location of the property in the mountains, some conditions may include traversing hills and/or slopes. Work environment will also include inside a climate controlled building. Must be able to work at an altitude of 5,000 ft..
Who We Are
Take your career beyond the ordinary—to the extraordinary.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality and food service, at www.DelawareNorth.com .
All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Greg Fillebrown
