Wells Fargo - CA
Sacramento, CA, USA
About this role:
Wells Fargo is seeking a Customer Success Representative in Business Banking as part of Consumer and Small Business Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com .
In this role you will:
Support customers and resolve moderate to complex inquiries or issues regarding financial products and services via phone
Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations
Receive direction from management and escalate non routine questions when answering inquiries or resolving issues
Resolve customer issues in a friendly and courteous manner in both English and Spanish
Express empathy when helping our customers as you correct their issues
Need to be comfortable assisting our customers on the phone for long stretches of time in a fast-paced environment where...