517 Customer Service jobs

Position Summary: Courier Driver • The Courier Driver is responsible for collecting and delivering clinical specimens and supplies. • You must be able to lift 50 pounds. • You must be willing to be able to drive for a few hours at a time. • You will be required to make multiple trips around Los Angeles and surrounding cities. Responsibilities include but are not limited to: • Pick up or delivery of time sensitive samples from client locations. • Position requires driving for various lengths of time in and around Los Angeles. • Evening and weekend work is required. • Maintain written log of daily activity. • Ensure vehicle service/basic maintenance is kept up. • Additional tasks as needed per manager, based on the business needs. Education and Experience • 1-2 years as a courier driver or experience is a plus. • Basic to intermediate experience using Windows operating system and...

  About the Role At Uber, providing amazing support that establishes trust for consumers and earners --our community-- is a core feature of our product experience. We invest in it and believe in providing the highest quality service implemented in the smartest, most efficient way. Accurately forecasting and planning Customer Service Representative (CSR) staffing needs to meet response time targets is a critical enabler to delivering an excellent support experience. The Program Manager, Workforce Management will focus on operational excellence across our Business Process Outsource (BPO) network, turning data into business insights that will power our ability to scale, refine, and optimize our US and Canada support network. What You'll Do Collect and analyze various data points from several internal and external stakeholders to then advise internal and external teams to modify operations in line with your conclusions for the improvement of the business....

About the Role The COE Learning & Development Team is looking for a Learning & Development Specialist who is driven and committed to facilitating learning and development initiatives within our various lines of business. This multifaceted role requires a knowledge and background in training facilitation and curriculum development. The person in this role will be involved in all aspects of our learning solutions with a focus on facilitator led, e-learning and blended learning. What You'll Do You'll be tasked with facilitating the learning initiatives for a specialized support line of business Respond to competency gaps caused by lack of knowledge and skills and state desired outcomes of successful goal completion Design learning initiatives by Defining specific measurable actions that will enable learners to fulfill instructional goals Providing feedback to learners on the learners' progress in meeting learning objectives...

  About the job US&C Field Operations is part of the Global Community Operations organization which provides customer support to Uber Customers. Uber relies on Field Ops to provide support for our community's toughest issues types, and provides an environment to pilot support for new products or test new support modalities or processes. We're looking for a Program Leader to lead our US&C Field Ops Project Management Office in Community Operation and manage and develop a team of project managers. The ideal candidate for this role should have strong project management leadership experience, analytical prowess, excellent time-management and organizational habits, and the ability to clearly communicate and present information to gain consensus. Must be passionate about leading a team while being able to effectively deliver against key operational projects. What you'll do Develop and lead highly skilled individuals to deliver projects, with high...

About the Role This is a people management role with a heavy focus on performance perfection and continuous process improvement. Those interested should be excited to demonstrate those skills and be eager to lead a team of equally motivated team members. What You'll Do Lead, empower, and develop a robust team of Real Time Analysts (RTAs) within a time-sensitive and fast paced environment to deliver on operational key performance indicators (KPIs) Stay present and available for your team; this includes covering the floor, answering questions, hosting weekly 1-on-1 meetings, and providing real-time feedback Audit your team's performance with weekly audits and guide towards dynamic improvements; find opportunities for additional training & development Guide enforcement of policies, including attendance; build and distribute reports to COE management, provide Senior Leadership with daily snapshots of team's performance; call out issues to Senior...

At Uber, providing world-class support to our partners (riders, drivers and restaurants) is central to our success. Building the capability of our support teams to provide consistently elevated levels of service to our partners is incredibly challenging, complex and satisfying. The technology and infrastructure required to deliver learning to Community Operations Teams worldwide needs to be powerful, effective and leading-edge. We are looking for a leader to develop and implement a strategy and plan to introduce learning technologies and tools that give our Customer Support Teams access to the learning, knowledge and know-how they need to perform in their roles and develop their careers. Your passion for technology-enabled learning combined with your experience in experimenting with the implementation of innovative learning tools, approaches and solutions is what sets you apart from your peers. What You'll Do You will develop a Learning Technology Strategy to...

About the Role The City Manager is a people manager who will lead commercial efforts across Sellers and Account Managers within a geo-fence of a city and its surrounding neighborhoods. This individual drives the commercial strategy within our largest and highest potential cities, making commercial decisions to help us against our goal of winning selection street by street and geo by geo. City Managers own the results of all sides of the marketplace - not just selection but also experience and the role is 80% commercial work and 20% Ops work. What You'll Do Develop local expertise of merchant, courier, and eater supply and demand within a large or complex geo Lead team of Sellers and Account Managers to drive commercial strategy and priorities Make decisions to provide the best selection and experience within your territory Own performance of all sides of the market (merchant, courier, and eater) Build vision and strategy for winning CP1 in your city...

About the Role The Operations Commander team consists of Bug and Outage Specialists. The team serves an integral function within Community operations. The team serves two key functions. First, the team triages agent reports of possible bugs/outages to identify legitimate reports and escalate to the appropriate product team. Second, the team handles response protocols during an outage to ensure that key partners are updated. What You'll Do Triage and escalate reported bugs to Engineering Attempt to reproduce the issue, use key diagnostic dashboards and specific troubleshooting steps including runbooks to determine validity of reports Identify team ownership and involve the correct engineering resource If recognized as an outage page owner on-call engineer and be available to assist with debugging Build responses and support instructions for our all our support agents globally Identify and provide workarounds when applicable to minimize customer impact...

About the Role At Uber, we strive to provide outstanding support for high-value customers. We invest in this mission and trust in providing the highest quality service executed in the smartest, most efficient way. The Loyalty Support team is an important part of Uber's success, supporting high-value rider and eaters across the United States & Canada, and we're looking for a COE Specialist II, (you!), to support efforts within our Phoenix Center of Excellence (COE) located at 201 E. Washington St. Customer Support Specialists on the Loyalty team are all about solving problems, advocating for customers, and making things right by providing a magnificent support experience. What You'll Do Resolve sophisticated problems for customers quickly and with the highest quality over the phone in a heavy phone volume environment Learn and master multiple systems (knowledge base, internal tools, contact management system) Be a subject matter expert on all...

About the Role At Uber, safety is a core feature of our product experience. It is imperative that we provide fast, high-quality support when our users face critical moments. Delivering this level of support isn't easy - it takes leaders who understand Uber's operations and adapt to meet the needs of constantly evolving products and programs. As a Safety Program (Project) Manager, you will develop support for a wide variety of issue types for all users of our platform. You will lead complex, cross-functional projects across the Community Operations organization. You will craft strategies to elevate the support experience and achieve the goals of the program. You will work closely with members of Regional and Global CommOps teams as well as other key stakeholders (Ops, Product, Strategy & Planning, Analytics, Workforce Management, etc) to define and implement the desired service experience within the US & Canada. What You'll Do Build...

POSITION SUMMARY: With appropriate knowledge of the Company’s services and processes the Customer Resource Associate works under the direct supervision of the Customer Resource Supervisor in a Customer Resource Center to deliver the highest level of quality service to our customers. The Customer Resource Associate receives and responds to customer calls, inquiries, requests and complaints, which may require research and investigation to reach resolution; and delivers superior customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved. PRINCIPAL RESPONSIBILITIES: Successfully completes training to become knowledgeable about the waste services industry and Republic Services’ processes, services and policies. Responds in a timely and accurate manner to customer service calls, ensuring that service issues and concerns are treated in a respectful and professional manner. Effectively responds to...

POSITION SUMMARY: With limited and general direction from an Area Director, Human Resources, the Human Resources Manager acts as a business partner with the local management team to effectively manage the human resources function for assigned division(s) while maintaining compliance with industry regulatory agencies and company programs. In addition to administering staffing, training, employee relations, compliance, benefits, and compensation programs at the local level, this role is actively engaged with the implementation of strategic Human Resources initiatives. PRINCIPAL RESPONSIBILITIES: Provides human resources advice and consultation to employees and management, to include coaching and counseling on performance management issues, conflict management, interpretation of employment policies and resolution. Implements, disseminates, and monitors company policies, programs and procedures in the areas otraining, compensation, compliance, and benefits...

POSITION SUMMARY:   The Payroll Specialist delivers the highest level of quality service to our employees ensuring prompt resolutions. This position receives routine payroll related customer inquiries which range from general to moderate complexity and require limited research to resolve.   PRINCIPLE RESPONSIBILITIES:      Delivers a high level of customer service and professionalism when responding to payroll inquiries from internal customers. Responds timely to payroll questions providing a first call resolution. Logs all calls accurately to allow tracking of service inquiries and resolutions. Analyzes details of requests provided by internal customers to determine the cause of the issue. Investigates submitted requests to provide effective solutions. Performs other job-related duties as assigned or apparent.   QUALIFICATIONS:     Experience with high volume customer...

POSITION SUMMARY: Within a business unit, the Operations Manager - Hauling is responsible for managing the collections activities for commercial, industrial and residential customers, as well as container delivery and pick up, in a geographically dispersed area. The position manages a team of Operations Supervisors, , Dispatchers, Operations Clerks, Drivers and Helpers who are responsible for the route system for commercial, roll-off and residential customers throughout the business unit. The Operations Manager - Hauling works with his or her General Manager, and other managers in the business unit, to execute a local market strategy that complements the Area’s overall strategic operating and marketing plans and implements tactical initiatives to drive functional excellence and budget achievement. The Operations Manager - Hauling oversees all matters related to collections operations,effective safety and accident prevention programs, compliance with...

POSITION SUMMARY:  A Driver- CDL (B) is responsible for safely operating a collection truck, and providing prompt, courteous and complete waste removal services for customers.  In addition, a Driver – CDL (B) is responsible for ensuring his or her vehicle is in compliance with the Company’s safety standards prior to operating the vehicle, ensures that all Company, state and federal regulations are adhered to at all times while operating the vehicle, and completes vehicle condition reports (“VCRs”) on a daily basis to ensure that any vehicle defects are repaired in a timely manner.   PRINCIPAL RESPONSIBILITIES: Perform complete pre- and post-operation inspection of the vehicle in accordance with Company policy to ensure tire pressure, fluid levels, safety equipment, gauges, and controls are in proper working order.  Report any safety issues on standard reports. Safely operate his or her heavy truck...

POSITION SUMMARY:  A Driver- CDL (B) is responsible for safely operating a collection truck, and providing prompt, courteous and complete waste removal services for customers.  In addition, a Driver – CDL (B) is responsible for ensuring his or her vehicle is in compliance with the Company’s safety standards prior to operating the vehicle, ensures that all Company, state and federal regulations are adhered to at all times while operating the vehicle, and completes vehicle condition reports (“VCRs”) on a daily basis to ensure that any vehicle defects are repaired in a timely manner.   PRINCIPAL RESPONSIBILITIES: Perform complete pre- and post-operation inspection of the vehicle in accordance with Company policy to ensure tire pressure, fluid levels, safety equipment, gauges, and controls are in proper working order.  Report any safety issues on standard reports. Safely operate his or her heavy truck...

POSITION SUMMARY:  A Driver- CDL (B) is responsible for safely operating a collection truck, and providing prompt, courteous and complete waste removal services for customers.  In addition, a Driver – CDL (B) is responsible for ensuring his or her vehicle is in compliance with the Company’s safety standards prior to operating the vehicle, ensures that all Company, state and federal regulations are adhered to at all times while operating the vehicle, and completes vehicle condition reports (“VCRs”) on a daily basis to ensure that any vehicle defects are repaired in a timely manner.   PRINCIPAL RESPONSIBILITIES: Perform complete pre- and post-operation inspection of the vehicle in accordance with Company policy to ensure tire pressure, fluid levels, safety equipment, gauges, and controls are in proper working order.  Report any safety issues on standard reports. Safely operate his or her heavy truck along...

POSITION SUMMARY:  A Driver- CDL (B) is responsible for safely operating a collection truck, and providing prompt, courteous and complete waste removal services for customers.  In addition, a Driver – CDL (B) is responsible for ensuring his or her vehicle is in compliance with the Company’s safety standards prior to operating the vehicle, ensures that all Company, state and federal regulations are adhered to at all times while operating the vehicle, and completes vehicle condition reports (“VCRs”) on a daily basis to ensure that any vehicle defects are repaired in a timely manner.   PRINCIPAL RESPONSIBILITIES: Perform complete pre- and post-operation inspection of the vehicle in accordance with Company policy to ensure tire pressure, fluid levels, safety equipment, gauges, and controls are in proper working order.  Report any safety issues on standard reports. Safely operate his or her heavy truck along his...

POSITION SUMMARY:  A Driver- CDL (B) is responsible for safely operating a collection truck, and providing prompt, courteous and complete waste removal services for customers.  In addition, a Driver – CDL (B) is responsible for ensuring his or her vehicle is in compliance with the Company’s safety standards prior to operating the vehicle, ensures that all Company, state and federal regulations are adhered to at all times while operating the vehicle, and completes vehicle condition reports (“VCRs”) on a daily basis to ensure that any vehicle defects are repaired in a timely manner.   PRINCIPAL RESPONSIBILITIES: Perform complete pre- and post-operation inspection of the vehicle in accordance with Company policy to ensure tire pressure, fluid levels, safety equipment, gauges, and controls are in proper working order.  Report any safety issues on standard reports. Safely operate his or her heavy truck along...

POSITION SUMMARY:  A Driver- CDL (B) is responsible for safely operating a collection truck, and providing prompt, courteous and complete waste removal services for customers.  In addition, a Driver – CDL (B) is responsible for ensuring his or her vehicle is in compliance with the Company’s safety standards prior to operating the vehicle, ensures that all Company, state and federal regulations are adhered to at all times while operating the vehicle, and completes vehicle condition reports (“VCRs”) on a daily basis to ensure that any vehicle defects are repaired in a timely manner.   PRINCIPAL RESPONSIBILITIES: Perform complete pre- and post-operation inspection of the vehicle in accordance with Company policy to ensure tire pressure, fluid levels, safety equipment, gauges, and controls are in proper working order.  Report any safety issues on standard reports. Safely operate his or her heavy truck along his...