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$33,000 - $36,000 yearly
Thunder Valley Casino Resort Lincoln, CA, United States
Jan 15, 2018
Full time
The Front Desk Agent is responsible for welcoming, registering and checking guests in and out of the hotel. Provides AAA Four Diamond service to guests during their stay and serves as a liaison between hotel guests and the company. Practices established AAA Four Diamond service standards when handling all guest opportunities and inquiries. Responsibilities must be performed in accordance with all Company standards, policies, and procedures. • Be responsible for practicing, supporting, and promoting Thunder Valley Casino Resort’s “Winning Attitude” company-wide culture and demonstrating AAA Four Diamond service standards at all times. • Participate in daily pre-shift meetings outlining activities and expectations to ensure AAA Four Diamond standards achieved and maintained. • Welcome all guests upon arrival. • Perform all check-in functions according to hotel policies and procedures, including, but not limited to, early check-ins, late check-ins and walk-in while ensuring proper payment. • Perform all check-out functions according to hotel policies and procedures, including, but not limited to, accepting payment by check, charge, cash and direct bill payments. • Perform night audit functions, including, but not limited to, posting room and tax information and compiling hotel statistical reports. • Accept, sort, and distribute all messages, small packages, and mail for guests. • Respond to all guest inquiries in accordance with established company policy, procedures and AAA Four Diamond standards. • Answer telephone requests quickly, courteously, and in a professional manner. • Maintain knowledge of property activities. • Interact with guests, Team Members and Management in a courteous and professional manner. • Foster a success-oriented, accountable environment within the company. • When performing concierge duties, assist guests with dining reservations, event reservations, babysitting, transportation, airline, medical, golf, spa, notary, floral and tennis information. • When performing concierge duties, make arrangements and plan itineraries for guests. • When performing concierge duties, upsell amenities by using interpersonal and professional phone etiquette skills.   Team B    Bob Gagnon
$11 - $13 hourly
Thunder Valley Casino Resort Lincoln, CA, United States
Jan 15, 2018
Full time
Perform responsibilities in accordance with all Company standards, policies, and procedures. Provide service to all Guests in a timely, knowledgeable, and friendly manor. Essential Functions • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s "Winning Attitude" Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times.     Team B  Bob Gagnon
$90,000 - $120,000 yearly
Thunder Valley Casino Resort Lincoln, CA, United States
Jan 15, 2018
Full time
Ensure maintenance and cleanliness of exterior and interior of property. Perform responsibilities in accordance with all Company standards, policies, and procedures. • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s "Winning Attitude" Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times. • Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form. • Oversee job performance to meet departmental standards. Ensure projects and daily assignments are completed accurately and in the most efficient manner. • Implement and enforce Department rules on a daily basis. • Assign and monitor daily tasks. • Initiate enforce and maintain the corrective counseling system. • Prioritize tasking and responsibilities according to staffing and facility needs. • Maintain a safe environment internally and externally. • Responsible for completing performance appraisals on assigned personnel. • Conduct interviews for internal maintenance personnel recruitment. • Anticipate business needs concerning contests, promotions, tournaments, especial events etc. (Special stanchions, extra trash cans, maintenance, etc.) • Have knowledge of SDS booklet location for your area. • Be familiar with OSHA safety codes regarding chemicals.     Team B  Bob Gagnon
$11 - $12 hourly
Thunder Valley Casino Resort Lincoln, CA, United States
Jan 15, 2018
Full time
Perform responsibilities in accordance with all company standards, policies, and procedures. Responsible for clearing and setting tables. Ensures that silverware, napkins and to go containers are stocked on a timely basis. Position requires time on feet all during shift – walking, standing, bending, pushing carts etc. Essential Functions • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s 4-Diamond Service Standards at all times. • Maintain the restock area with clean silverware, napkins, to go containers. • Clearing tables and cleaning properly with sanitized towel before resetting. • Maintaining proper sanitation buckets in station, replace every 4 hours. • Delivering dirty dishes, glasses and flatware to dish area. • Scraping plates, loading glasses and flatware in racks for washing. • Maintaining a clean and organized bus cart. • Sweeping under tables with broom and dust pan when needed. • Following established side work duties. • May periodically throughout shift help in the delivery of food items to tables.   Team B  Bob Gagnon

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